(Sr.) Operation Specialist

Socket.dev; Duluth (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

401(k) with company match

Job summary

Socket.dev is seeking a Dispatcher to plan, schedule and dispatch freight, while building strong client relationships and delivering information on orders and obstacles. You will support drivers, respond quickly, troubleshoot concerns, and proactively monitor freight movement to ensure customer satisfaction.

The role emphasizes communication, scheduling, route planning, and asset management with a focus on on-time deliveries and accurate records.

Qualifications

• HS Diploma or GED required; Bachelor's degree preferred.
• 1–2 years experience in Logistics, Transportation.
• MS Word, Excel & PowerPoint proficiency.

Responsibilities

• Excellent communication skills to collaborate with others under any type of condition.
• Scheduling drivers to make freight deliveries or collect shipments and packages.
• Communicating with customers about freight details, delivery or pickup times, and special handling requests.
• Receive, update and process delivery order and customer order- /change location and appointment time if needed.
• Planning pre-determined routes and accommodating route changes as needed.
• Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
• Monitor the location of the fleet utilizing tracking system (ELD devices) and/or call drivers to check on them as needed.
• Receive emergency and non-emergency calls and record significant information.
• Check estimated discharge time of containers still on vessel.
• Manage delivery schedule depending on load capacity.
• Create Inbound & Outbound PIN for each drivers for port transactions: outgate and ingate containers from and to the port.
• Manage all assets - trucks, chassis and containers.
• Assist drivers having issues on the truck and/or chassis on the road.
• EIR ticket preparation and collection.
• Safety monitoring report: daily.
• Settlement report and settlement sheet collection.
• Check driver's attendance/performance.
• Calculate driver detention for port congestion and/or roadside service.
• Work with accounting team for invoices /chassis fee/.
• Make invoice for owner authorities.
• Arrange backhaul pick up drivers.
• Update export container information: seal#, booking#, cut off time, early return date.
• TWIC card, badge and truck registration.
• Handling new drivers, explain their job scope and send detail information via email.
• Send chassis repair report as safety team requested.
• Send container release requests to GPA.

Skills

Communication

Scheduling

Customer coordination

Route planning

Record keeping

Fleet tracking

Problem solving

Education

HS Diploma/G.E.D

Bachelor's degree preferred

Tools

MS Word

Excel

PowerPoint

Job description

The Dispatcher is responsible for the planning, scheduling and dispatching of our customers freight. The key responsibilities of this function are cultivating strong relationships with clients and provide them with information about orders, traffic, obstacles, and other requirements. Also, provide exceptional support to our drivers, be quick to respond to questions, troubleshoot concerns, and to pro-actively monitor the movement of freight to ensure customer satisfaction.

Responsibilities & Essential Functions:

Primary

• Excellent communication skills to collaborate with others under any type of condition
• Scheduling drivers to make freight deliveries or collect shipments and packages
• Communicating with customers about freight details, delivery or pickup times, and special handling requests
• Receive, update and process delivery order and customer order- /change location and appointment time if needed
• Planning pre-determined routes and accommodating route changes as needed
• Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times
• Monitor the location of the fleet utilizing tracking system (ELD devices) and/or call drivers to check on them as needed
• Receive emergency and non-emergency calls and record significant information
• Check estimated discharge time of containers still on vessel
• Manage delivery schedule depending on load capacity
• Create Inbound & Outbound PIN for each drivers for port transactions: outgate and ingate containers from and to the port
• Manage all assets - trucks, chassis and containers
• Assist drivers having issues on the truck and/or chassis on the road

Secondary

• EIR ticket preparation and collection
• Safety monitoring report: daily
• Settlement report and settlement sheet collection
• Check driver's attendance/performance
• Calculate driver detention for port congestion and/or roadside service.
• Work with accounting team for invoices /chassis fee/
• Make invoice for owner authorities
• Arrange backhaul pick up drivers
• Update export container information: seal#, booking#, cut off time, early return date

Tertiary

• TWIC card, badge and truck registration
• Handling new drivers, explain their job scope and send detail information via email
• Send chassis repair report as safety team requested
• Send container release requests to GPA

Job Qualifications & Requirements:

• HS Diploma/G.E.D required, Bachelor Degree preferred
• 1-2 years experience in Logistics, Transportation
• Knowledge of MS Word, Excel & PowerPoint

Benefit:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• 401(k) with company match