Sr NOC Training & Standards Program Manager

swa; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Southwest Airlines is seeking a Sr NOC Training & Standards Program Manager to lead the development, management, and continuous improvement of training and standards for the Network Operations Control (NOC). You will oversee FAA-regulated Dispatcher training, curricula, manuals, standards, procedures, and qualification programs to keep NOC staff prepared and compliant.

Collaborate with NOC leadership, SMEs, and operational teams to guide training events, ensure readiness, and align with

Qualifications

• Expert level experience in NOC training and standards programs.
• Strong knowledge of FAA regulations affecting dispatcher training.
• Demonstrated ability to develop curricula, manuals, and qualification programs.
• Excellent written and oral communication, and presentation skills.
• Ability to lead cross-functional teams and influence stakeholders.

Responsibilities

• Lead development, maintenance, and continuous improvement of NOC Training & Standards.
• Oversee FAA-approved Dispatcher training and related regulatory requirements.
• Instruct or monitor training sessions and assess competency.
• Develop curricula, learning objectives, assessments, and qualification programs.
• Maintain training records per FAA regs and company policies.
• Govern governance of NOC standards and operating manuals.
• Update and manage dispatch and operational handbooks.
• Deliver presentations and executive briefings; collaborate with cross-department teams.

Education

High School Diploma or GED

Tools

MS Office

LMS

Job description

Department: Network Operations Control

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description: As the Sr NOC Training & Standards Program Manager, you'll lead the development, management, and continuous improvement of training and standards programs that ensure Network Operations Control (NOC) Employees are fully trained, qualified, and supported to perform their roles safely and effectively. This role will oversee NOC Training & Standards programs, including FAA-regulated Dispatcher training, in alignment with applicable regulations and Southwest Airlines policies; develop and maintain curricula, manuals, standards, procedures, and qualification programs; and support day-to-day operational readiness across the NOC. Working closely with NOC Leadership, subject matter experts (SMEs), and operational teams to provide guidance, facilitate cross-functional alignment, and instruct training events including both operational desk training and classroom settings.

Additional details: The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Lead the development, maintenance, and continuous improvement of NOC Training & Standards Programs including Dispatch, SOD, NCP, ATM, MET, Dispatch Specialist, and other NOC operational workgroups.
• Support the FAA-approved Dispatch Training Program, including basic, initial, recurrent, and requalification training, in accordance with applicable regulatory requirements.
• Instruct and/or monitor NOC training sessions, including performance of Competency and Proficiency Checks where applicable
• Develop curricula, learning objectives, assessments, qualification programs, and training methods that support all NOC operational roles
• Maintain training records and information as required by applicable Federal Aviation Regulations and Southwest Airlines policies
• Develop, maintain, and support governance of NOC standards, procedures, manuals, job aids, and other controlled operational publications
• Maintain and update the Dispatch Operating Manual, the Flight Dispatch Training Manual the Network Operations Handbook, the NOC ATM Handbook, and other operating manuals as assigned
• Create Read Before Dispatch guidance, Training Topics, and other operational, training, or compliance communications
• Provide guidance to NOC operational workgroups and represent the NOC in cross-departmental meetings affecting training, standards, procedures, qualifications, or operational readiness
• Create and deliver presentations and executive briefings
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• In-depth knowledge of NOC operations, including expert knowledge of Southwest Airlines Dispatch Operations
• Knowledge of applicable FAA regulations, Company policies, and operational standards affecting NOC training, qualifications, and Dispatch Operations
• Skilled in written and oral communication, including technical writing and presentation of complex operational concepts
• Ability to develop, interpret, and communicate standards, procedures, and technical content with accuracy and clarity
• Ability to work well with others as part of a Team and professionally interact with other departments, labor groups, cross-functional stakeholders, and the public
• Ability to perform under pressure
• Ability to take initiative and work independently
• Ability to handle sensitive and confidential information
• Ability to analyze problems and make sound decisions
• Ability to engage, influence, and motivate others
• Ability to master current and emergent software platforms and productivity tools
• Ability to demonstrate strong organizational and program management skills
• Ability to work under tight time constraints to accomplish assignments and projects
• Ability to effectively communicate technical information

Education

Required: High School Diploma or GED

Experience

Required: Expert level experience, expansive and far-