Sr. Mortgage Loan Processor

Self-Help Credit Union; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Self-Help Credit Union is seeking a Sr. Mortgage Loan Processor to join our team in Charlotte, NC.

The role involves setting processing conditions, reviewing applications, and ensuring underwriting readiness with strong adherence to compliance and data accuracy. Ideal candidates have a Bachelor’s degree or 3+ years mortgage experience, including FHA processing, and demonstrate expertise with Encompass and MS Office.

Qualifications

• Bachelor’s degree or 3+ years related experience, plus 3 years mortgage experience.
• 3 years FHA underwriting or processing experience preferred.
• Strong attention to detail and ability to plan, organize and prioritize.
• Ability to explain information clearly and resolve borrower concerns.

Responsibilities

• Set conditions for processing and analyzing loan files; prepare files for underwriting and QC.
• Review paperwork, verify borrower information, and ensure compliance with guidelines.
• Track loan actions in the mortgage loan system and meet deadlines.
• Work with borrowers and loan officers to obtain needed information.
• Review disclosures, prepare Loan Estimates and redisclosures; train staff on disclosures.

Skills

Attention to detail

Analytical skills

Mortgage industry knowledge

Communication

Education

Bachelor's degree or equivalent experience

Tools

Encompass

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies.

We are seeking a Sr. Mortgage Loan Processor to join our team!

MORTGAGE PROCESSING & ANALYSIS

Responsible for setting conditions for processing and analyzing loan files, preparing files for final underwriting, and conducting quality control including but not limited to:

• Calculating and analyzing borrower information including income, loan documentation, disclosures and borrower documentation, Provides direction and oversite for collection of data from applicant process.
• Reviewing paperwork for loans, setting conditions for processing and analyzes loan files and preparing files for underwriting and QC.
• Verifying borrower information and conducting analysis and QC of loan files.

Ensuring loan file meets program guidelines as well as all federal and state compliance requirements. Request additional information when needed.

• Providing direction and oversight for collection of data from the applicant process and in reviewing collected verifications.
• Tracking loan actions in the mortgage loan system and all deadlines and compliance alerts.
• Reviewing and analyzing property appraisals; identifying collateral issues and initiating potential remedies.
• Working with borrowers and loan officers to obtain needed info to complete file, if needed.
• Reviewing applications for completeness, identifying open issues and requiring documentation and prepares files for underwriting.
• Analyzing complete borrower information, identifying when additional information may be required and discussion any concerns with the Underwriter.
• Collecting and reviewing data from clients for loan application and verifying borrower information as noted in the application.
• Ordering and reviewing borrower verifications including verification of employment, credit, mortgage, and payoffs.
• Monitoring deadlines for loans, track activity with Processors to ensure deadlines will be met.
• Actively participating in team projects, as assigned.
• Reviewing files for QC and prepare disclosures and compliance documents including Loan Estimates and redisclosures.
• Training and supervising other staff on disclosures.

What you'll need:

• A Bachelor’s degree or at least 3 year’s related experience; or an equivalent combination of education and experience plus 3 years mortgage related experience.
• 3 years of experience with FHA underwriting or FHA processing preferred
• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
• Preference for working in organizations that place priority on teamwork and collaboration
• Strong Attention to detail.
• Advanced ability to effectively plan, organize and prioritize work.
• Ability to effectively present information and respond to questions from groups and /or individuals and to resolve borrower’s concerns.
• Ability to develop good relationships with borrowers and vendors; able to resolve borrower/vendor concerns.
• Strong mathematical skills including the ability to handle complex calculations.
• Ability to analyze financial and loan data independently.
• Deep knowledge of mortgage lending process, requirements, and compliance requirements.
• Strong technical aptitude including the ability to quickly learn new systems and proficiency with Microsoft Word, Excel, PowerPoint, and PDFs. Strong knowledge and advanced ability to navigate mortgage loan system (Encompass).
• Ability and willingness to work beyond normal work hours, as needed.

Ability to demonstrate Self-Help's Core Values:

• Mission Before Self
• Service With Excellence
• Results Not Credit
• Diversity as a Strength
• Financial Sustainability for Mission Impact