Sr Microsoft Intune Engineer / SME – Level 300

Cognizant; Foster City (CA); Remote; USD 99,000 - 116,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Senior Microsoft Intune Engineer / SME fully remote to support Sedgwick's Global Endpoint Management. You will administer and optimize Intune environments, manage Autopilot deployments, policy enforcement, and app deployment at scale.

The role requires strong hands-on expertise, L3 operational capability, and collaboration with security and IT teams to drive modern endpoint management using Intune, Entra ID, and Autopilot.

Qualifications

• Hands-on Microsoft Intune administration with advanced to expert level.
• Experience managing Windows Autopilot, device enrollment and deployment.
• Strong knowledge of Entra ID, Config Profiles and Defender integration.

Responsibilities

• Administer and troubleshoot Intune-managed Windows endpoints.
• Manage Windows Autopilot workflows, enrollment and device provisioning.
• Configure and troubleshoot Gx compliance and endpoint security policies.
• Handle SCCM/Intune co-management issues and migrations.
• Develop PowerShell automation for admin tasks and reporting.
• Mentor L2/L3 engineers and contribute to runbooks and documentation.
• Coordinate with security teams on endpoint controls.
• Troubleshoot Win32 app deployment and Company Portal failures.
• Analyze and resolve complex policy and deployment issues.
• Produce remediation and compliance reports.

Skills

Microsoft Intune

Windows Autopilot

Entra ID / Entra Join

Intune Compliance Policies

Configuration Profiles

Endpoint Security/ Defender

BitLocker/Secure Boot

Win32 App Packaging

Company Portal

Windows Update/Autopatch

Windows 10/11 Admin

SCCM/Intune Co-management

PowerShell Scripting

Endpoint Reporting

Root Cause Analysis

ServiceNow ITSM

Job description

• Microsoft Intune - Advanced/Expert
• SCCM / Intune Co-management

Location

Remote

Role

Senior Microsoft Intune Engineer / SME

Skill Level

Level 300

Tower

Global Endpoint Management (GEM)

Experience

-6-7+ years in EUC / Endpoint Management with strong hands-on Microsoft Intune experience

Job Summary

We are looking for an experienced Microsoft Intune Engineer / SME to support Sedgwick's Global Endpoint Management environment. The resource should possess strong hands-on expertise in Intune administration, Windows Autopilot, application deployment, device compliance, endpoint security, Windows Update/Autopatch and complex endpoint troubleshooting.

The role requires the ability to independently manage L3 operational activities while also handling complex escalations, root-cause analysis, policy-level issues and modern endpoint-management engineering.

Sedgwick's GEM environment uses Intune for areas including Device Configuration, Resource Access, Windows Update for Business, Endpoint Protection, Office Click-to-Run and Client Applications, with a strategic direction towards Intune, Entra ID and Autopilot.

Key Responsibilities

• Administer and provide advanced troubleshooting for Microsoft Intune-managed Windows endpoints.
• Manage and troubleshoot Windows Autopilot, including device registration, hardware hash, enrolment, provisioning, device naming and re-enrolment scenarios.
• Support Autopilot deployment profiles, group tags and controlled deployment rings.
• Configure, manage and troubleshoot Intune compliance policies, configuration profiles and endpoint-security policies.
• Troubleshoot complex compliance issues involving Defender, BitLocker, Secure Boot, antivirus, firewall and Code Integrity.
• Analyse device check-in, synchronisation, inactive-device and incorrect compliance-reporting issues.
• Perform advanced troubleshooting of large-scale or recurring compliance issues and drive root-cause analysis.
• Package, configure, test and deploy Win32 applications through Intune, including installation parameters, requirements, detection rules and deployment assignments.
• Troubleshoot application installation, Company Portal and deployment failures.
• Perform controlled application testing prior to wider production deployment and coordinate with security teams where endpoint controls affect deployment.
• Manage and troubleshoot Windows Update / feature-update / Autopatch issues and analyse failed or stalled deployments.
• Generate and analyse endpoint compliance, deployment and remediation reports.
• Support SCCM/Intune co-management and troubleshoot issues across SCCM, Intune and related endpoint-management components.
• Support the ongoing transition from traditional SCCM-based endpoint management towards Intune and Autopilot modern management.
• Troubleshoot complex endpoint problems spanning Intune, Windows, Entra ID, Autopilot, Defender and SCCM.
• Work with Microsoft/support vendors and internal Security, Identity, Application and local IT teams for complex technical issues.
• Perform problem management and root-cause analysis for recurring endpoint-management incidents.
• Develop and utilise PowerShell automation for Intune administration, reporting and repetitive operational activities.
• Provide technical guidance and mentoring to L2/L3 engineers and contribute to operational documentation and runbooks.

Required Technical Skills

• Microsoft Intune - Advanced/Expert
• Windows Autopilot
• Microsoft Entra ID / Entra Join
• Intune Compliance Policies
• Configuration Profiles
• Endpoint Security / Microsoft Defender
• BitLocker / Secure Boot
• Win32 Application Packaging & Deployment
• Company Portal
• Windows Update / Autopatch
• Windows 10/11 administration and troubleshooting
• SCCM / Intune Co-management
• PowerShell scripting and automation
• Endpoint reporting and compliance analysis
• Advanced incident troubleshooting and Root Cause Analysis
• ServiceNow Incident / Problem / Change processes

Salary

The Salary for this position will be 99,000 and 116 000 yearly depending on experience and other qualifications of the successful candidate.

Incentive Program

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.