Sr Microsoft Intune Engineer / SME – Level 300

Cognizant; Foster City (CA); Teletrabalho; USD 99 000 - 116 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Paid Time Off

401(k) Plan

Disability Insurance

Parental Leave

Employee Stock Purchase Plan

Resumo da oferta

Cognizant Technology Solutions Corporation is seeking a Senior Microsoft Intune Engineer to support Sedgwick’s Global Endpoint Management environment. You will lead Intune administration, Windows Autopilot, and advanced endpoint configurations while mentoring L2/L3 engineers.

The role emphasizes hands-on expertise in Intune, Entra ID, Autopilot, Defender, and SCCM co-management, with a focus on complex troubleshooting and automation using PowerShell.

Qualificações

• 6–7+ years in EUC/Endpoint Management with strong Intune hands-on experience.
• Deep expertise in Autopilot deployment, policy management and device config.
• Proven ability to perform root-cause analysis and handle L3 escalations.

Responsabilidades

• Administer and troubleshoot Microsoft Intune-managed Windows endpoints.
• Manage Windows Autopilot including enrolment, device naming and re-enrolment.
• Support Autopilot profiles, group tags and deployment rings.
• Configure and troubleshoot Intune policies, configuration profiles and endpoint security.
• Troubleshoot Defender, BitLocker, Secure Boot, antivirus and Code Integrity.
• Analyze device check-ins, syncs, inactive devices and misreported compliance.
• Perform advanced troubleshooting for large-scale compliance issues and root-cause analysis.
• Package and deploy Win32 apps via Intune with proper rules and dependencies.
• Troubleshoot app installation and Company Portal deployment failures.
• Coordinate testing with security teams for endpoint controls.
• Manage Windows Update/Autopatch issues and failed deployments.
• Generate endpoint compliance, deployment and remediation reports.
• Support SCCM/Intune co-management and related tooling.
• Assist transition from SCCM to Intune/Autopilot modern management.
• Troubleshoot complex issues across Intune, Windows, Entra ID, Autopilot, Defender and SCCM.
• Collaborate with Microsoft/support and internal IT teams; runbooks and docs.

Ferramentas

Microsoft Intune

Windows Autopilot

Entra ID / Entra Join

Intune Compliance Policies

Configuration Profiles

Endpoint Security

BitLocker / Secure Boot

Win32 App Packaging

Company Portal

Windows Update / Autopatch

Windows 10/11 Admin

SCCM / Intune Co-management

PowerShell scripting

Endpoint reporting

Root Cause Analysis

ServiceNow ITSM

Descrição da oferta de emprego

Sr Microsoft Intune Engineer / SME - Level 300

Location : Remote

Role: Senior Microsoft Intune Engineer / SME
Skill Level: Level 300
Tower: Global Endpoint Management (GEM)
Experience: -6-7+ years in EUC / Endpoint Management with strong hands-on Microsoft Intune experience

Job Summary

We are looking for an experienced Microsoft Intune Engineer / SME to support Sedgwick’s Global Endpoint Management environment. The resource should possess strong hands-on expertise in Intune administration, Windows Autopilot, application deployment, device compliance, endpoint security, Windows Update/Autopatch and complex endpoint troubleshooting.

The role requires the ability to independently manage L3 operational activities while also handling complex escalations, root-cause analysis, policy-level issues and modern endpoint-management engineering.

Sedgwick’s GEM environment uses Intune for areas including Device Configuration, Resource Access, Windows Update for Business, Endpoint Protection, Office Click-to-Run and Client Applications, with a strategic direction towards Intune, Entra ID and Autopilot.

Key Responsibilities

• Administer and provide advanced troubleshooting for Microsoft Intune-managed Windows endpoints.
• Manage and troubleshoot Windows Autopilot, including device registration, hardware hash, enrolment, provisioning, device naming and re-enrolment scenarios.
• Support Autopilot deployment profiles, group tags and controlled deployment rings.
• Configure, manage and troubleshoot Intune compliance policies, configuration profiles and endpoint-security policies.
• Troubleshoot complex compliance issues involving Defender, BitLocker, Secure Boot, antivirus, firewall and Code Integrity.
• Analyse device check-in, synchronisation, inactive-device and incorrect compliance-reporting issues.
• Perform advanced troubleshooting of large-scale or recurring compliance issues and drive root-cause analysis.
• Package, configure, test and deploy Win32 applications through Intune, including installation parameters, requirements, detection rules and deployment assignments.
• Troubleshoot application installation, Company Portal and deployment failures.
• Perform controlled application testing prior to wider production deployment and coordinate with security teams where endpoint controls affect deployment.
• Manage and troubleshoot Windows Update / feature-update / Autopatch issues and analyse failed or stalled deployments.
• Generate and analyse endpoint compliance, deployment and remediation reports.
• Support SCCM/Intune co-management and troubleshoot issues across SCCM, Intune and related endpoint-management components.
• Support the ongoing transition from traditional SCCM-based endpoint management towards Intune and Autopilot modern management. ,
• Troubleshoot complex endpoint problems spanning Intune, Windows, Entra ID, Autopilot, Defender and SCCM.
• Work with Microsoft/support vendors and internal Security, Identity, Application and local IT teams for complex technical issues.
• Perform problem management and root-cause analysis for recurring endpoint-management incidents.
• Develop and utilise PowerShell automation for Intune administration, reporting and repetitive operational activities.
• Provide technical guidance and mentoring to L2/L3 engineers and contribute to operational documentation and runbooks.

Required Technical Skills

• Microsoft Intune - Advanced/Expert
• Windows Autopilot
• Microsoft Entra ID / Entra Join
• Intune Compliance Policies
• Configuration Profiles
• Endpoint Security / Microsoft Defender
• BitLocker / Secure Boot
• Win32 Application Packaging & Deployment
• Company Portal
• Windows Update / Autopatch
• Windows 10/11 administration and troubleshooting
• SCCM / Intune Co-management
• PowerShell scripting and automation
• Endpoint reporting and compliance analysis
• Advanced incident troubleshooting and Root Cause Analysis
• ServiceNow Incident / Problem / Change processes

The Salary for this position will be 99,000 and 116 000 yearly depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.