Sr Mgr, SOC Operations

Ultipro; Denver (CO); Vor Ort; USD 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Medical benefits

401(k)

Paid time off

Travel privileges

Zusammenfassung

Frontier Airlines is seeking a Sr. SOC Operations Mgr in Denver to support day-to-day operations and assist with command-and-control decisions during severe or irregular operations.

In this leadership role you will supervise SOC managers and staff, coordinate recovery plans, and communicate with senior management to minimize disruption across the operation.

Strong problem-solving, clear communication, and SABRE Air Center familiarity are required, with 5+ years in SOC/OCC at a major carrier.

Qualifikationen

• Minimum 5 years in large/major carrier (Part 121) airline operations and SOC/OCC experience.
• Budget management, labor relations and project management skills preferred.
• Excellent problem-solving and communication abilities under high-stress conditions.

Aufgaben

• Ensure Frontier flight operations are conducted in a safe manner, compliant with all applicable FARs, contractual obligations and procedures.
• Assist with command-and-control of day-to-day operations.
• Monitor all flight and operational activity and coordinate recovery plans to mitigate disruptions.
• Lead SOC personnel and supervise SOC managers to execute operational plans.
• Recruitment and coaching of SOC staff and alignment with senior leadership.

Kenntnisse

Problem solving

Communication

Leadership

Interpersonal skills

Decision making under pressure

Tools

SABRE Air Center

Jobbeschreibung

At Frontier, our mission is to Make Every Flight Count. That mission guides how we support ourcustomers, ourpeopleand the operation every day.

As a Frontier employee,yourworkconnects to more than a single role. Whetheryou’resupporting flights, helpingcustomers,maintainingaircraft, leadingteamsor working behind the scenes, you help create a travel experience that is safe,reliableand built around value.

Our work is guided by our core values: customer first, safety always, operationalexcellenceand one team. These values shape how we make decisions, supporteachotherand deliver for the people who count on us.

Support for work,lifeand travel

Frontier offers benefits, programs and travel privileges designed to support eligible employees at work and beyond. Availability may vary by role, employment status, eligibility, location, schedule, applicablepoliciesand current plan details.

Depending on role and eligibility, available benefits and programs may include:

• Medical, dental and vision coverage
• 401(k) retirement savings options
• Paid holidays, vacationtimeand sick time
• Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability
• Buddy passes, based on eligibility and program rules
• Travel-related discounts and employee discounts on select products,servicesand vendors
• A hybrid schedule for eligible headquarters roles based in Denver, Colorado
• Business casual dress options for eligible corporate and support roles
• Employee support programs and resources, including the HOPE League, Frontier Airlines’ nonprofit organization

Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets. Our people support every part of the travel journey, from airport operations and flight crews toaircraftmaintenance, customer support, corporateteamsand more.

We’refocused on delivering meaningful value by making travel more accessible,practicaland easy to personalize for our customers. Across the airline, our teams help support a safe,reliableand efficient operation while continuing to strengthen the experience for the people who choose Frontier.

What Will You Be Doing?

The Sr. SOC Operations Mgr, in collaboration with the Director, System Operations Control, will assist in the management of day-to-day operations. In monitoring operations, the Sr SOC Mgr will assist with command-and-control decisions, including during severe and irregular operations.

Essential Functions

• Ensure that all Frontier flight operations are conducted in a safe manner, compliant with all applicable FARS, contractual obligations and company procedures.
• Assist Sr. Director, System Operations Control with command-and-control of day-to-day operations.
• Monitor all flight and operational activity, coordinating and implementing recovery plans as necessary. Manage irregular operations strategic planning and communications.
• Examines and recommends changes to improve the quality and efficiency of the operation. Creates, communicates and executes operational plans aimed at preventing disruptions.
• Manage revenue-based decisions, including cancellations, downgrades and significant delays which result in passenger disruption.
• Monitor daily performance. Facilitate briefings and communication for senior management and all operational groups, advising of significant problems/issues jeopardizing operational efficiency. Acts as liaison to senior management regarding day-to-day operations.
• Provide effective leadership within SOC, promoting all corporate and operational objectives.
• Responsible for supervising SOC managers, insuring the proper execution of their assigned duties.
• Assist with management of all SOC areas, insuring they are functioning as one with communication and lines of authority maintained, especially during irregular operations.
• Assist in the recruitment process and hiring of System Operations Control personnel. Aid and recommend in the discipline and termination process as needed. Provide assistance and recommendations for the coaching, counseling and discipline of SOC personnel.

Other Functions

• Project management and other duties as assigned by senior leadership
• Support organizational policies and senior leadership directives through productive analysis and constructive suggestions.

Qualifications

• Minimum 5 years in large/major carrier (Part 121) airline operations and SOC/OCC experience
• Budget management, labor relations and project management skills preferred

Knowledge, Skills and Abilities

• Excellent problem-solving capabilities with the ability to make quick, yet well-informed, decisions
• Excellent communication skills, include ability to successfully interact with airport authorities, regulatory agencies and executive leadership
• Strong interpersonal skills which allow for the direction of SOC staff in executing operational plans
• Highly self-motivated, able to handle multiple, high-profile tasks calmly
• Ability to work under high-stress conditions, maintaining an example of calm and professionalism
• Proven ability to make optimal, balanced decisions during high stress irregular situations
• Understanding, familiarity with SABRE Air Center operational software

Equipment Operated

Standard office equipment, including PC, copier, fax machine, printer

Typical office environment, adequately heated and cooled

Physical Effort

Generally, not required.

Supervision Received

General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

SOC Ops Mgr/Dispatcher(s)

Please note that this posting will expire on or before 8/28/2026.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.