Sr Mgr, SOC Operations

Frontier Airlines; Denver (CO); Hybrid; USD 100,000 - 133,000; Full time

Job summary

Frontier Airlines seeks a Sr. SOC Operations Manager who, in collaboration with the Director, System Operations Control, will help manage day-to-day operations and support command-and-control decisions during severe and irregular operations.

This role requires strong leadership, 5+ years in a major carrier SOC/OCC, and the ability to monitor performance, coordinate recovery plans and communicate with senior management while maintaining safety and efficiency.

Qualifications

• Minimum 5 years in large/major carrier (Part 121) airline operations and SOC/OCC experience.
• Bachelor’s degree preferred.
• Budget management, labor relations and project management skills preferred.

Responsibilities

• Ensure Frontier flight operations are conducted safely and compliant with FARS and company procedures.
• Assist with command-and-control of day-to-day operations.
• Monitor activity and coordinate recovery plans; manage irregular operations planning.
• Analyze operations to improve quality and efficiency; execute plans to prevent disruptions.
• Oversee revenue-based decisions affecting passenger disruption; monitor performance and brief senior management.
• Provide leadership within SOC; supervise managers and ensure cohesive operations.

Skills

SOC/OCC leadership

Communication

Decision making under pressure

Problem solving

Leadership

SABRE Air Center

Education

Bachelor’s degree

Tools

SABRE Air Center

Job description

Working at Frontier Airlines

At Frontier, our mission is to Make Every Flight Count. That mission guides how we support our customers, our people and the operation every day.

As a Frontier employee, your work connects to more than a single role. Whether you’re supporting flights, helping customers, maintaining aircraft, leading teams or working behind the scenes, you help create a travel experience that is safe, reliable and built around value.

Our work is guided by our core values: customer first, safety always, operational excellence and one team. These values shape how we make decisions, support each other and deliver for the people who count on us.

Support for work, life and travel

Frontier offers benefits, programs and travel privileges designed to support eligible employees at work and beyond. Availability may vary by role, employment status, eligibility, location, schedule, applicable policies and current plan details.

Depending on role and eligibility, available benefits and programs may include:

• Medical, dental and vision coverage
• 401(k) retirement savings options
• Paid holidays, vacation time and sick time
• Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability
• Buddy passes, based on eligibility and program rules
• Travel-related discounts and employee discounts on select products, services and vendors
• A hybrid schedule for eligible headquarters roles based in Denver, Colorado
• Business casual dress options for eligible corporate and support roles
• Employee support programs and resources, including the HOPE League, Frontier Airlines’ nonprofit organization

About Frontier Airlines

Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets. Our people support every part of the travel journey, from airport operations and flight crews to aircraft maintenance, customer support, corporate teams and more.

We’re focused on delivering meaningful value by making travel more accessible, practical and easy to personalize for our customers. Across the airline, our teams help support a safe, reliable and efficient operation while continuing to strengthen the experience for the people who choose Frontier.

What Will You Be Doing?

The Sr. SOC Operations Mgr, in collaboration with the Director, System Operations Control, will assist in the management of day-to-day operations. In monitoring operations, the Sr SOC Mgr will assist with command-and-control decisions, including during severe and irregular operations.

Essential Functions

• Ensure that all Frontier flight operations are conducted in a safe manner, compliant with all applicable FARS, contractual obligations and company procedures.
• Assist Sr. Director, System Operations Control with command-and-control of day-to-day operations.
• Monitor all flight and operational activity, coordinating and implementing recovery plans as necessary. Manage irregular operations strategic planning and communications.
• Examines and recommends changes to improve the quality and efficiency of the operation. Creates, communicates and executes operational plans aimed at preventing disruptions.
• Manage revenue-based decisions, including cancellations, downgrades and significant delays which result in passenger disruption.
• Monitor daily performance. Facilitate briefings and communication for senior management and all operational groups, advising of significant problems/issues jeopardizing operational efficiency. Acts as liaison to senior management regarding day-to-day operations.
• Provide effective leadership within SOC, promoting all corporate and operational objectives.
• Responsible for supervising SOC managers, insuring the proper execution of their assigned duties.
• Assist with management of all SOC areas, insuring they are functioning as one with communication and lines of authority maintained, especially during irregular operations.
• Assist in the recruitment process and hiring of System Operations Control personnel. Aid and recommend in the discipline and termination process as needed. Provide assistance and recommendations for the coaching, counseling and discipline of SOC personnel.

Other Functions

• Project management and other duties as assigned by senior leadership
• Support organizational policies and senior leadership directives through productive analysis and constructive suggestions.

Qualifications

• Minimum 5 years in large/major carrier (Part 121) airline operations and SOC/OCC experience
• Bachelor’s degree preferred
• Budget management, labor relations and project management skills preferred

Knowledge, Skills And Abilities

• Excellent problem-solving capabilities with the ability to make quick, yet well-informed, decisions
• Excellent communication skills, include ability to successfully interact with airport authorities, regulatory agencies and executive leadership
• Strong interpersonal skills which allow for the direction of SOC staff in executing operational plans
• Highly self-motivated, able to handle multiple, high-profile tasks calmly
• Ability to work under high-stress conditions, maintaining an example of calm and professionalism
• Proven ability to make optimal, balanced decisions during high stress irregular situations
• Attention to detail
• Understanding, familiarity with SABRE Air Center operational software

Equipment Operated

Standard office equipment, including PC, copier, fax machine, printer

Work Environment

Typical office environment, adequately heated and cooled

Physical Effort

Generally, not required.

Supervision Received

General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

SOC Ops Mgr/Dispatcher(s)

Salary

$100,104 - $132,870

Please note that this posting will expire on or before 8/28/2026.

Workplace Policies

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.