Technician, Lab Support

RTX; Cedar Rapids (IA); On-site; USD 53,000 - 101,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation

401(k) plan with employer matching

Job summary

Collins Aerospace is seeking a Second Tier IT support specialist to assist in computer administration for engineering and operations labs. This role focuses on deploying and maintaining compute environments, supporting Windows and Linux OS, and delivering excellent user support.

The position requires working onsite at the Cedar Rapids, IA office and collaborating within a team while handling documentation and basic system maintenance tasks.

Qualifications

• AA/AS degree (or equivalent) with at least 6 years of relevant experience.
• Experience providing Second Tier support for computer administration in engineering.
• Experience with Windows or Linux operating systems.

Responsibilities

• Deploy and maintain compute environments isolated from production networks.
• Support Windows and Linux operating systems.
• Work onsite at the Cedar Rapids, IA office.
• Provide desktop and system support to end users and resolve problems.

Skills

Second Tier support

Windows OS

Linux OS

Customer service

Education

AA/AS degree or equivalent

Job description

Job Summary

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. This role involves providing Second Tier support for computer administration in engineering and operations labs for new and non-standard/legacy systems.

Responsibilities

• Deploying and maintaining small/medium-sized compute environments that are firewalled from the production network, as well as production floor and other lab environments.


• Supporting different Microsoft operating systems ranging from DOS to Windows 11, and various Linux distributions such as Ubuntu and Redhat.


• Hardware platforms supported include desktops, laptops, industrial PCs, workstations, and servers.


• Work onsite at the Cedar Rapids, IA office.


• Demonstrates excellent customer service, communication, and interpersonal skills.


• Works under limited supervision to aid in one or more disciplines within IT (e.g., business, and technical application, IT infrastructure, security and compliance, desktop support, etc.).


• Interacts effectively in a team environment.


• Demonstrates problem solving and analytical skills, particularly with PC, server, and printer hardware.


• Conducts basic documentation activities, including operation documents, user feedback, contributions to team notes, user manuals, etc.


• Provides end users with desktop and system support to solve basic problems.


• Coordinates installation of hardware, software, operating systems, and network hardware.


• Coordinates system maintenance, updates, upgrades, and enhancements.


• Stores and retrieves data of system capabilities and operation performance.


• Installs, configures, administers, supports, and maintains systems, including associated hardware assets.


• Identifies, prioritizes, researches, and resolves problems.


• Recommends systems modifications to reduce user problems.


• Ensures data integrity.


• Makes decisions affecting user access.


• Performs a variety of duties in support of computer, network, and client server units.


• Resolves difficult customer situations and escalates issues when appropriate.

Qualifications

• Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience.


• Experience with Second Tier support for computer administration in engineering.


• Experience with Windows or Linux.


• Must be a U.S. Citizen.

Preferred Qualifications

Preferred: The ideal candidate should possess strong knowledge of PC hardware and excellent customer service skills, with the ability to work independently.

What We Offer

• Medical, dental, and vision insurance.


• Three weeks of vacation for newly hired employees.


• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.


• Tuition reimbursement program.


• Student Loan Repayment Program.


• Life insurance and disability coverage.


• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.


• Birth, adoption, parental leave benefits.


• Ovia Health, fertility, and family planning.


• Adoption Assistance.


• Autism Benefit.


• Employee Assistance Plan, including up to 10 free counseling sessions.


• Healthy You Incentives, wellness rewards program.


• Doctor on Demand, virtual doctor visits.


• Bright Horizons, child, and elder care services.


• Teladoc Medical Experts, second opinion program.


• And more!

Salary

The salary range for this role is 53,100 USD - 100,900 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.