Sr. Mgr./Associate Director, Process Design & Deployment

Valeris, Inc.; Raleigh (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision options

Telehealth and EAP services

401(k) with company match

Paid time off and holidays

Job summary

Valeris, Inc. is seeking a Senior Manager/AD for Process Design & Deployment to drive process improvements, design client programs, and oversee CRM-related workflows.

You will collaborate with client teams and delivery groups to translate requirements into actionable processes. You will lead data migrations, build operational dashboards, support UAT, and provide training and cross-functional guidance across multiple departments.

Qualifications

• Bachelor’s degree and 8+ years of service-related experience in project/operations management, customer service, or training.
• Extensive knowledge of HUB Operations, inclusive of Nursing, Reimbursement and PAP experience.
• Experience supporting client-facing teams and Technology and operational delivery teams.
• Advanced proficiency with MS Excel, Visio and PPT.

Responsibilities

• Serve as a consultant to clients and D&I on program design to ensure alignment with technical workflows, process standards, and system capabilities.
• Understands both the customer’s need and the system capabilities/ challenges and able to offer effective solutions within platform standards.
• Support Program Ops and BA to ensure accurate capture and translation of functional and technical workflows into CLS, ensuring all integrations and data migration activities are seamless.
• Identify, document & prioritize business, process, and data requirements.
• Support Patient Programs services design and CRM documentation of the end-to-end Patient Journey as required for client Discovery sessions.
• Ensure Program design and business rules and program process flows are in alignment with technical workflows, process standards, and system capabilities.
• Support for data migration, data mapping, and integrations.
• SME support for CLS operational reporting, dashboards set up.
• Assist with technical workflows creation, system integration, data validations and user acceptance testing as required.
• Support Design & Implementation Team and Client Services with CLS solutions, from Design to Hypercare.
• Sales support for CRM demos and RFPs.

Skills

Cross-functional collaboration

UAT & Hypercare support

Client liaison

MS Excel proficiency

Data analysis

Education

Bachelor’s degree

Tools

Salesforce CRM

Salesforce Reporting

Excel

Visio

PowerPoint

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. As an Sr. Mngr/AD, Process Design & Deployment, you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you. The Sr. Mngr/AD, Process Design & Deployment Researches, analyzes, and recommends improvements to business and system business processes in order to improve overall organization performance; Studies operational and performance data to identify trends and opportunities for improvement; Develops project plans, communicates changes and may provide training to impacted business units as necessary - Bachelor’s degree and 8+ years of service-related experience in project/operations management, customer service, or training - Extensive knowledge of HUB Operations, inclusive of Nursing, Reimbursement and PAP experience. - Required direct experience supporting and liaising between the client facing teams and Technology and operational delivery teams - “Power User” Salesforce CRM Experience and ability to assist End-Users with UAT and Hypercare - Salesforce Reporting Experience, with ability to build out Dashboards and Operational reports as required - Data Mapping and Migration Experience - Experience working with offshore & near-shore MSP and Contractors - Extensive understanding of operational workflows and CRM to support Program build and Enhancement, and ability to identify process improvement opportunities - Expertise in Sales and Training presentations for varied size audiences, intimate groups and online presentations - Ability to work across multiple ops groups such as Training, TC Script, Business Solutions, Telecom, Data Analytics/Reporting and IT - Advanced proficiency with MS Excel, Visio and PPT required Why Work for Valeris? We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect: - Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs - Additional health support, including telehealth and Employee Assistance Program (EAP) services - Company match on Health Savings Account contributions - Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 - Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability - 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting - Paid Time Off (PTO) and Sick Leave to support work-life balance - Team members receive nine paid holidays plus two floating holidays - Opportunities for advancement in a company that supports personal and professional growth - A challenging, stimulating work environment that encourages new ideas - Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace - A mission-driven, inclusive culture where your work makes a meaningful impact Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer. - Serve as a consultant to clients and D&I on program design to ensure alignment with technical workflows, process standards, and system capabilities (or challenges) - Understands both the customer’s need and the system capabilities/ challenges and able to offer effective solutions within platform standards - Support Program Ops and BA to ensure accurate capture and translation of functional and technical workflows into CLS, ensuring all integrations and data migration activities are seamless - Identify, document & prioritize business, process, and data requirements - Support Patient Programs services design and CRM documentation of the end-to-end Patient Journey as required for client Discovery sessions - Ensure Program design and business rules and program process flows are in alignment with technical workflows, process standards, and system capabilities - Support for data migration, data mapping, and integrations - SME support for CLS operational reporting, dashboards set up - Assist with technical workflows creation, system integration, data validations and user acceptance testing as required - Support Design & Implementation Team and Client Services with CLS solutions, from Design to Hypercare - Sales support for CRM demos and RFPsPhysical Demands & Work EnvironmentWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.Although very minimal, flexibility to travel as needed is preferred.This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.Why Work for Valeris?We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costsAdditional health support, including telehealth and Employee Assistance Program (EAP) servicesCompany match on Health Savings Account contributionsFree Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vestingPaid Time Off (PTO) and Sick Leave to support work-life balanceTeam members receive nine paid holidays plus two floating holidaysOpportunities for advancement in a company that supports personal and professional growthA challenging, stimulating work environment that encourages new ideasWork for a company that values diversity and makes deliberate efforts to create an inclusive workplaceA mission-driven, inclusive culture where your work makes a meaningful impactAny offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.Our Commitment to Equal OpportunityAt Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.