Sr Medical Screener - Reception Technician (Customer Service)

CSL; San Antonio (TX); Presencial; USD 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care benefits

401(k) Savings Program

Paid Time Off (PTO)

Paid holidays

Descripción de la vacante

CSL is seeking a Customer Service/Reception Associate at our plasma collection center. You will greet donors, assist with registration and screening, and answer donor questions while maintaining data accuracy and center safety procedures.

You will support various administrative tasks, help maintain records, and may participate in cross-training across center operations. A high school diploma and 18 months of clerical or customer service experience are required.

Formación

• Minimum 18 months experience in clerical or customer service roles, preferably in medical or health provider environment.
• Must be able to perform basic math calculations.

Responsabilidades

• Greet donors and guide them through registration and screening processes.
• Explain screening procedures and policies to donors and answer questions.
• Assist in registering donors and transferring records as needed.
• Provide information via phone and in person as required.
• Monitor donor safety during pheresis and notify staff of issues.
• Record donor data accurately in the electronic system per SOPs.
• Maintain clean work environment and ensure supplies.
• May cross-train in other center operations and provide training to staff.

Conocimientos

Customer service

Clerical tasks

Basic math

Bilingual (optional)

Educación

High school diploma or equivalent

Descripción del empleo

Job Description Summary

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to qualify donors for the plasma pheresis process.

Job Description

• 1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but is not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.
• 2 Educates new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
• 3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
• 4 May answer the telephone and assists in providing appropriate information to the caller.
• 5 Maintains alertness and awareness to any reaction by donor may have during or after the pheresis process and notifies appropriate staff.
• 6 Conducts daily calibration of equipment and resolves calibration out-of-specification issues according to the SOPs.
• 7 Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service.
• 8 May provide guidance and technical training about processes and procedures to Reception Technicians and other staff as required.
• 9 Alerts Group Leader or Supervisor of donor flow issues.
• 10 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• 11 Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• 12 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation.
• 13 Maintains confidentiality of all personnel, donor and center information.
• 14 May be cross-trained in other areas to meet the needs of the business.
• 15 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• 16 Perform other job-related duties as assigned.

Education

• High school diploma or equivalent required

Experience

• Minimum of 18 months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Working Conditions

• Ability to understand, remember and apply oral and/or written instructions
• Understands, remembers and communicates routine, factual information
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Benefits

• CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.