Medical Screener - Reception Technician (Customer Service) (Bilingual – English/Spanish)

CSL; Orange City (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401(k) Savings Program

Paid Time Off

Paid holidays

Job summary

CSL plasma center in the United States is seeking personnel to greet donors and guide them through the screening and registration process for plasma pheresis. The role includes assisting with health history questions, basic health screenings, and documenting donor data accurately.

The position involves explaining procedures to donors, performing finger sticks for hematocrit and protein tests, and potentially educating donors on products derived from plasma while ensuring safety and compliance

Qualifications

• Minimum 3 months experience in a clerical or customer service role, preferably in medical or health provider environment.
• Must be able to perform basic math calculations.
• Ability to understand, remember and apply oral and/or written instructions.

Responsibilities

• Greet donors at the plasma collection center and conduct registration procedures to verify donor suitability.
• Assist qualified donors in screening process per SOPs, including health history, medical questions, and basic health screenings.
• Perform finger stick to obtain hematocrit and total protein levels.
• Educate donors on the screening process, testing performed, appointment system, policies, nutrition and related information.
• Record donor data accurately in the electronic donor information management system.

Skills

Customer service

Clerical

Education

High school diploma or equivalent

Job description

Job Description Summary

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.

Job Description

• In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature.
• Performs finger stick to obtain sample to obtain donor's hematocrit and total protein levels.
• Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
• May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
• May answer the telephone and answer callers question or transfer call to appropriate staff member.
• Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform other job-related duties as assigned.

Education

• High school diploma or equivalent required

Experience

• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Working Conditions

• Ability to understand, remember and apply oral and/or written instructions
• Ability to understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.