Sr Medical Screener - Reception Technician (Customer Service)

CSL Plasma; San Antonio (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401(k) Savings Program

Paid Time Off

Paid holidays

Job summary

CSL Plasma in San Antonio, TX is seeking a on-site Reception/Donor Services professional to greet donors, guide them through registration and initial screening per SOPs, and ensure a smooth pheresis workflow. This is a full-time, on-site position.

You will educate donors about therapeutic products, maintain accurate records, operate equipment, monitor donor safety, and collaborate with staff. A minimum of 18 months in clerical/customer service and a high school diploma are required; bilingual

Qualifications

• Minimum 18 months experience in clerical or customer service position.
• Must be able to perform basic math.

Responsibilities

• Assist donors through the screening process per SOPs.
• Educate donors on therapeutic products and center policies.
• Register and transfer donors as needed.
• Answer phone and assist callers with information.
• Monitor donors for reactions during/after pheresis and notify staff.
• Calibrate equipment daily and address out-of-spec issues.
• Troubleshoot equipment failures and document incidents.
• Provide guidance and training to Reception Technicians and staff.
• Alert supervisor to donor flow issues.
• Record donor data accurately in the donor information system.
• Understand policies on hyperimmune programs when applicable.
• Maintain a clean, efficient work environment and supplies; follow HSE/OSHA.
• Maintain confidentiality of donor and center information.
• May be cross-trained in other areas.
• Bilingual skills may be required.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Bilingual (as needed)

Education

High school diploma or equivalent

Job description

Job Description Summary

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to qualify donors for the plasma pheresis process.

Job Description1

• 1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature.
• 2 Educates new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
• 3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
• 4 May answer the telephone and assists in providing appropriate information to the caller.
• 5 Maintains alertness and awareness to any reaction by donor may have during or after the pheresis process and notifies appropriate staff.
• 6 Conducts daily calibration of equipment and resolves calibration out-of-specification issues according to the SOPs.
• 7 Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service.
• 8 May provide guidance and technical training about processes and procedures to Reception Technicians and other staff as required.
• 9 Alerts Group Leader or Supervisor of donor flow issues.
• 10 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• 11 Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• 12 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation.
• 13 Maintains confidentiality of all personnel, donor and center information.
• 14 May be cross-trained in other areas to meet the needs of the business.
• 15 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• 16 Perform other job-related duties as assigned.

Education

• High school diploma or equivalent required

Experience

• Minimum of 18 months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Working Conditions(physical & mental requirements)

• Ability to understand, remember and apply oral and/or written instructions
• Understands, remembers and communicates routine, factual information
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Benefits

CSL offers the following benefits for this full-time position, most are effective the first day of hire:

• Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage
• Company-provided basic life insurance and Short- and Long-Term Disability
• the option to participate in CSL's 401(k) Savings Program
• Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business
• and paid observed holidays as designated by the Company