Sr. Marketing Communications Automation Manager

Uber Freight; Chicago (IL); Hybrid; USD 110,000 - 130,000; Full time

Job summary

Uber Freight is seeking a Carrier Communications Automation Manager to enhance clarity and control in communications to carrier networks. This critical role involves managing lifecycle communications, optimizing strategies across platforms, and leveraging robust project management skills to drive targeted initiatives within a dynamic logistics environment.

Benefits

Company sponsored health plan

Dental and vision benefits

401k match

Financial and mental wellness benefits

Parental leave

Short- and long-term disability coverage

Life insurance

Qualifications

• 5 years of experience in marketing automation, CRM systems, or communications operations.
• Hands-on experience in logistics, freight, or transportation industries.
• Familiarity with tools and data sources like Genlogs or Highway.

Responsibilities

• Own the end-to-end lifecycle communications for carriers.
• Lead gap and overlap analysis for cohesive strategy.
• Consolidate all entry points for mass communications.

Skills

Project Management

Analytical Skills

Problem-Solving

Communication

Tools

HubSpot

Salesforce Marketing Cloud

Job description

Schedule: FT

Job Type: Hybrid

Salary Type: Salary

Req #: 1430

About the Role

We are seeking a highly organized and technically adept Carrier Communications Automation Manager to bring clarity, control, and strategic oversight to all communications sent to our carrier network. This role is pivotal in ensuring that every message—whether part of a lifecycle campaign or a tactical one-off—is timely, relevant, and aligned with broader business goals. You will partner closely with Carrier Operations, Marketing, and Product teams to audit, streamline, and optimize carrier communications across multiple platforms.

What the Candidate Will Do

In this role, you will own the end-to-end lifecycle communications for carriers, bringing visibility to 100% of outbound messaging by auditing current lifecycle communications in partnership with CRM. You’ll lead gap and overlap analysis to ensure a cohesive and non-conflicting strategy, while consolidating and controlling all entry points for mass communications. This role requires strong project management skills to deploy carrier campaigns aligned with business objectives, as well as the ability to evaluate CRM/MAP systems and recommend improvements or replacements. You’ll be responsible for creating and maintaining best practices around communication system ownership, executing tactical one-off messages such as re-engagement efforts or load-level matches, and driving targeted supply initiatives by engaging net-new carriers using lead sources like Genlogs or Highway.

Basic Qualifications

• 5 years of experience in marketing automation, CRM systems, or communications operations.
• Hands-on experience withHubSpotand/orSalesforce Marketing Cloud.
• Experience in logistics, freight, or transportation industries.

Preferred Qualifications

• Familiarity with tools and data sources likeGenlogsorHighway.
• Strong project management skills with a proven ability to manage multiple campaigns and stakeholders.
• Experience auditing and optimizing communication workflows and lifecycle messaging.
• Familiarity with CRM/MAP system evaluation and vendor selection processes.
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Strong communication and collaboration skills across cross-functional teams.
• Understanding of data segmentation, targeting, and campaign performance metrics.
• Experience creating documentation and best practices for communication governance.

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Illinois: The salary range for this role is $110,000 to $129,800 a year.

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visitwww.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.