Sr. Manager, UX/UI

KFC; Plano (TX); On-site; USD 157,100 - 184,900; Full time

Benefits offered by this job

Bonus eligibility

Job summary

KFC is looking for a Sr Manager UX/UI to lead the evolution of its global digital brand experience. This role will impact how millions interact with KFC across digital platforms, focusing on web and mobile.

The ideal candidate will have over 12 years of experience in UX and product design, with a strong background in leading teams globally. An anticipated salary range of $157,100 to $184,900 annually, plus bonus, reflects the role's responsibilities and candidate qualifications.

Qualifications

• 12+ years of experience in UX, product design, or digital experience.
• 5+ years leading multi-disciplinary, globally distributed teams.
• Proven track record designing and delivering consumer-facing digital products.

Responsibilities

• Define and scale the UX/UI vision for KFC's global web and mobile app experiences.
• Build and lead a high-performing global UX/UI team.
• Collaborate with global Product and Engineering teams to deliver high-quality digital experiences.

Skills

UX design

Product design

Team leadership

Customer-centered design

Digital strategy

Job description

KFC is seeking a Sr Manager UX/UI to lead the evolution of our global digital brand experience. This role sits at the intersection of design, technology, and customer experience, shaping how millions of customers interact with KFC across digital touchpoints.

Scope & Impact

• Define and scale the UX/UI vision for KFC’s global web and mobile app experiences, powered by the Atlas platform
• Deliver a consistent, high-quality digital experience across markets
• Own and evolve KFC’s global design system, ensuring consistency, scalability, and efficient delivery across teams and markets
• Influence digital experience strategy at a global level, partnering across regions to drive alignment and adoption
• Directly impact key business outcomes, including customer satisfaction, conversion, and digital sales growth
• Establish and scale design principles, patterns, and best practices that enable speed, quality, and innovation
• Collaborate cross‑functionally with product, engineering, and marketing to shape end‑to‑end customer journeys
• Lay the foundation for extending UX/UI standards into additional channels over time (e.g., kiosks, in‑restaurant experiences, and emerging platforms)
• Ensure a seamless, unified brand experience across all current and future digital touchpoints

Experience Strategy & Standards

• Define and drive the global UX vision, principles, and measurable outcomes for KFC’s digital guest experiences, with an initial focus on web and mobile app (Atlas platform)
• Establish and scale a global design system and component library for web and app, enabling consistency, speed, and quality across markets
• Set standards for accessibility (WCAG 2.2 AA), inclusive design, and mobile performance across all global digital experiences
• Balance global standardization with targeted localization, ensuring a cohesive core experience with flexibility for market needs

Design & Research Leadership

• Lead end‑to‑end UX/UI design for global digital journeys, including commerce, loyalty (earn/burn), offer experience, and ordering flows across web and app
• Drive a globally scalable insights‑to‑action loop, leveraging usability testing, market research, and behavioral data across regions
• Champion customer‑centered design practices that translate diverse market needs into intuitive, consistent experiences
• Begin shaping future experience frameworks that can extend to additional channels (e.g., kiosk, in‑restaurant, emerging platforms)
• Partner with global Product and Engineering teams to plan, prioritize, and deliver high‑quality digital experiences at scale
• Collaborate with Operations on process changes when UX improvements require operational enablement
• Align closely with Marketing and Brand teams on campaigns, merchandising, and promotional experiences, ensuring seamless integration into the digital journey

Cross‑Functional Partnership & Delivery

• Partner with global Product and Engineering teams to plan, prioritize, and deliver high‑quality digital experiences at scale
• Collaborate with Operations on process changes when UX improvements require operational enablement
• Align closely with Marketing and Brand teams on campaigns, merchandising, and promotional experiences, ensuring seamless integration into the digital journey
• Ensure UI/UX consistency when integrating partner platforms without compromising performance, usability, or brand integrity

Org Building & Talent

• Build, lead, and develop a high‑performing global UX/UI team, setting a strong leadership bench
• Establish design rituals, operating models, and quality standards that scale across regions
• Foster a culture that is customer‑led, data‑informed, and experiment‑driven
• 12+ years of experience in UX, product design, or digital experience, with 5+ years leading multi-disciplinary, globally distributed teams
• Proven track record designing and delivering consumer‑facing digital products at scale, with strong experience in web and mobile app ecosystems
• Experience leading product and design strategy to achieve commercial objectives and deliver measurable improvements in customer experience
• Experience defining and scaling global design systems and standards across multiple markets
• Strong understanding of global vs. local experience design, including localization strategies
• Deep expertise in accessibility, inclusive design, and content design governance
• Experience partnering closely with Product, Engineering, and cross‑functional global stakeholders
• Excellent stakeholder management, storytelling, and executive presentation skills, with the ability to clearly communicate vision, strategy, and design decisions to senior leadership

Salary Range: 157,100 – 184,900 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we’ll consider the successful candidate’s location, experience, and other job‑related factors.