Program Manager - VIP

Fanatics Betting & Gaming; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Fanatics Betting & Gaming, part of Fanatics, seeks a Program Manager to join the VIP Strategy & Operations team in New York. The role focuses on turning priorities into action, running programs independently, and providing visibility into progress, risks and decisions.

You will manage multiple workstreams, anticipate needs, and leverage Claude to streamline workflows. You will drive structured operating mechanisms, cadences, and processes to improve execution and accountability, while partnering

Qualifications

• 6-8 years of experience in program management, strategy and operations, consulting, business operations or a similar role.
• Proven experience independently owning complex projects and driving cross-functional teams to measurable outcomes.
• Evidence of improving ways of working while keeping processes practical, lightweight and adaptable.

Responsibilities

• Own cross-functional projects from definition through execution, including scope, milestones, owners, timelines and outcomes.
• Identify business needs that require focused project ownership and build a clear plan to address them.
• Break ambiguous priorities into clear workstreams, decisions and action items.
• Manage multiple workstreams, dependencies and stakeholders while keeping priorities and timelines clear.
• Drive owners against commitments and follow through until actions are completed.
• Surface risks, dependencies and missed deadlines early and drive resolution.
• Step into high-priority, unstructured projects as business needs emerge and independently move them forward.
• Identify opportunities to make the team faster, clearer and more consistent as the business scales.
• Design and implement lightweight processes, workflows and tools that improve execution and accountability.
• Evaluate whether new processes are helping and simplify or adjust them when needed.

Skills

Program management

Strategy and operations

Consulting

Business operations

Cross-functional collaboration

Data-driven decision making

Claude / AI tools usage

Ownership in ambiguous environments

Communication

Tools

Claude AI tool

Job description

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Team

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.

Fanatics is hiring a Program Manager to join the VIP Strategy & Operations team. This role will help bring greater structure, clarity and consistency to a fast-moving business as it continues to scale.Your job is to turn priorities into action and make sure important work moves forward. You will independently run programs, establish practical operating mechanisms, drive team cadences, improve how work gets done, and provide clear visibility into progress, risks and decisions.

This role requires someone who is exceptionally organized and able to manage multiple priorities, workstreams, dependencies and stakeholders without losing sight of the details or the broader objective. You will be expected to anticipate what is needed, identify gaps early and maintain clear ownership and follow-through across the team.

You will also use data and AI tools such as Claude to simplify workflows, create agents to automate recurring work and make the team more effective.

The right person has a proven track record of bringing structure to fast-moving priorities, driving complex programs to completion, and building practical operating mechanisms while knowing when process adds value versus when it creates unnecessary friction.

Responsibilities

• Own cross-functional projects from definition through execution, including scope, milestones, owners, timelines and outcomes.
• Identify business needs that require focused project ownership and build a clear plan to address them.
• Break ambiguous priorities into clear workstreams, decisions and action items.
• Manage multiple workstreams, dependencies and stakeholders while keeping priorities and timelines clear.
• Drive owners against commitments and follow through until actions are completed.
• Surface risks, dependencies and missed deadlines early and drive resolution.
• Step into high-priority, unstructured projects as business needs emerge and independently move them forward.
• Identify opportunities to make the team faster, clearer and more consistent as the business scales.
• Design and implement lightweight processes, workflows and tools that improve execution and accountability.
• Evaluate whether new processes are helping and simplify or adjust them when needed.
• Define clear ownership, handoffs and decision points where they add value.
• Use Claude and other AI tools to automate recurring work, synthesize information and reduce manual effort.
• Continuously look for practical ways to improve how the team operates.

Team Operating Rhythm & Communication

• Own and run key team meetings across the org, including agendas, materials, decisions and follow-up.
• Capture clear action items, owners and deadlines and drive them to completion after each meeting.
• Maintain a consolidated view of team priorities, active projects and outstanding actions.
• Provide concise leadership updates covering progress, risks, decisions and areas requiring attention.
• Ensure important information and decisions are communicated clearly to the right teams.
• Use data, dashboards and business inputs to surface issues or opportunities the team should act on.

Experience and Skills

Required

• 6-8 years of experience in program management, strategy and operations, consulting, business operations or a similar role.
• Proven experience independently owning complex projects and driving cross-functional teams to measurable outcomes.
• Demonstrated experience building or improving processes, workflows or operating mechanisms in prior roles.
• Exceptional organizational skills with a track record of creating clarity, maintaining rigorous follow-through and ensuring details do not fall through the cracks.
• Evidence of improving ways of working while keeping processes practical, lightweight and adaptable.
• Strong analytical skills and demonstrated use of data to drive decisions and action.
• Practical experience using Claude or similar AI tools to automate or improve real business workflows.
• Excellent written communication and experience creating clear, concise updates for senior leaders.
• Strong interpersonal skills and the ability to drive accountability without formal authority.
• High energy, low ego and comfort taking ownership in ambiguous environments.

Preferred

• Experience in a high-growth technology, consumer, sports, gaming or entertainment business.
• Experience supporting senior executives or working within a Strategy & Operations organization.

Why this role

• Direct exposure to senior VIP and Fanatics leadership.
• Opportunity to shape how a rapidly growing business operates and scales.
• A front-row seat to decision-making across sports, gaming and entertainment.
• A small team where strong execution and better ways of working have immediate, visible impact.

Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/