Sr Manager- Store Operations

Pearle Vision; New York (NY); On-site; USD 120,000 - 169,000; Full time

Benefits offered by this job

Health care benefits

Retirement savings plan

Paid time off

Job summary

Pearle Vision in the United States (New York area) is seeking a Senior Manager of Operations who will drive process improvements and change across franchisees and store operations. You will manage cross-functional projects from ideation to implementation, aligning resources across product, marketing, operations, and customer service.

Lead the Franchise Services roadmap, collaborate with field leadership and corporate partners, and ensure scalable processes that enhance the patient experience.

Qualifications

• BS or equivalent experience.
• 8+ years of experience in retail operations.
• 2+ years of project management experience.
• Ability to balance multiple projects simultaneously.
• Strong analytical and critical thinking skills.
• Clear written and verbal communications.
• Independent problem-solving ability; root cause analysis.
• Comfortable working independently and in ambiguous situations.

Responsibilities

• Foster open feedback between franchisees, field leadership and corporate partners.
• Ideate and execute cross-functional solutions with executive support.
• Manage Franchise Services roadmap for current and upcoming initiatives.
• Lead cross-functional implementation of new business initiatives.
• Implement new support processes for consistent, efficient support.
• Provide communication content for all projects and initiatives.
• Coordinate with product, marketing, operations and service teams to improve efficiency.

Education

BS or equivalent experience

Tools

Word

PowerPoint

Excel

Outlook

Job description

Total Rewards: Benefits/Incentive Information

At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail.

Requisition ID: 943915

Store #: P00008 PV Store Ops - NY 5th

Position: Full-Time

Total Rewards: Benefits/Incentive Information

At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail.

Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Job Description

GENERAL FUNCTION

The Senior Manager of Operations for Pearle Vision is passionate about improving processes and driving change to improve the support of our franchisees. They are well versed in project management and can work cross functionally managing stakeholders to move projects from ideation to implementation. They will support new business initiatives while also supporting our complex and diverse store systems. They will provide operational leadership on all projects as well as pro-actively work toward future needs with a focus on tools and resources to improve franchise processes and customer/patient experience. They will exercise independent judgment and discretion to identify and recommend improvements in operational efficiencies, processes and productivity, and collaborate in the development, implementation and communication of strategies and plans.

Major Duties And Responsibilities

• Foster open feedback between franchisees, field leadership, and corporate partners. to identify root causes, patterns, and inconsistencies.
• Ideate and execute solutions engaging cross functional partners and executive leadership for support, as needed.
• Manage Franchise Services roadmap strategy for current and upcoming business initiatives.
• Lead cross-functional implementation of new business initiatives.
• Work cross functionally to implement new support processes to ensure consistent and efficient support.
• Provide communication content for all projects and initiatives.
• Work with franchisees to resolve issues/complications.
• Coordinate and negotiate with support departments such as product, marketing, operations, customer service, lab services, etc. in support of improving process efficiencies and service levels.

Basic Qualifications

• BS or equivalent experience
• 8+ years of experience in retail operations
• 2+ years of project management experience
• Comfortable working independently and in ambiguous situations
• Strong analytical and critical thinking skills
• Clear communications, both written and verbal
• Independent problem-solving ability; understanding root cause and developing solutions
• Ability to balance multiple projects simultaneously
• Proficient in Windows applications (Word, Powerpoint, Excel, Outlook)

Preferred Qualifications

• Optical license and/or optical management experience at multi-unit store or field level
• Franchise experience

Pay Range: 119,535.00 - 169,011.00

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.