Sr Manager- Store Operations

Luxottica; New York (NY); On-site; USD 120,000 - 169,000; Full time

Job summary

Luxottica is seeking a Senior Manager of Operations for Pearle Vision in New York to drive franchise process improvements and oversee cross-functional projects from ideation to implementation. You will support new business initiatives and complex store systems while focusing on tools to enhance franchise operations and the patient experience.

You will lead diverse teams, communicate project plans, and proactively address future needs with a strong emphasis on operational efficiency and

Qualifications

• 8+ years of experience in retail operations.
• 2+ years of project management experience.
• Strong analytical and critical thinking skills.
• Clear communications, both written and verbal.
• Independent problem-solving ability; managing multiple projects.
• Proficient in Windows applications (Word, PowerPoint, Excel, Outlook).

Responsibilities

• Foster open feedback between franchisees, field leadership, and corporate partners to identify root causes and patterns.
• Ideate and execute cross-functional solutions with executive leadership as needed.
• Manage Franchise Services roadmap strategy for current and upcoming initiatives.
• Lead cross-functional implementation of new business initiatives.
• Work with cross-functional teams to implement new support processes for consistency and efficiency.
• Provide communication content for all projects and initiatives.
• Coordinate with franchisees to resolve issues and complications.
• Negotiate with product, marketing, operations, customer service, and lab services to improve efficiency.

Skills

Retail operations

Project management

Communication skills

Analytical thinking

Independent problem solving

Cross-functional collaboration

Time management

Education

BS or equivalent experience

Tools

Windows applications (Word, PowerPoint, Excel, Outlook)

Job description

JOB DESCRIPTION

GENERAL FUNCTION

The Senior Manager of Operations for Pearle Vision is passionate about improving processes and driving change to improve the support of our franchisees. They are well versed in project management and can work cross functionally managing stakeholders to move projects from ideation to implementation. They will support new business initiatives while also supporting our complex and diverse store systems. They will provide operational leadership on all projects as well as pro-actively work toward future needs with a focus on tools and resources to improve franchise processes and customer/patient experience. They will exercise independent judgment and discretion toidentify and recommend improvements in operational efficiencies, processes and productivity, and collaboratein the development, implementation and communication of strategies and plans.

MAJOR DUTIES AND RESPONSIBILITIES

• Foster open feedback between franchisees, field leadership, and corporate partners. to identify root causes, patterns, and inconsistencies.
• Ideate and execute solutions engaging cross functional partners and executive leadership for support, as needed.
• Manage Franchise Services roadmap strategy for current and upcoming business initiatives.
• Lead cross-functional implementation of new business initiatives.
• Work cross functionally to implement new support processes to ensure consistent and efficient support.
• Provide communication content for all projects and initiatives.
• Work with franchisees to resolve issues/complications.
• Coordinate and negotiate with support departments such as product, marketing, operations, customer service, lab services, etc. in support of improving process efficiencies and service levels.

BASIC QUALIFICATIONS

• BS or equivalent experience
• 8+ years of experience in retail operations
• 2+ years of project management experience
• Comfortable working independently and in ambiguous situations
• Strong analytical and critical thinking skills
• Clear communications, both written and verbal
• Independent problem-solving ability; understanding root cause and developing solutions
• Ability to balance multiple projects simultaneously
• Proficient in Windows applications (Word, Powerpoint, Excel, Outlook)

PREFERRED QUALIFICATIONS

• Optical license and/or optical management experience at multi-unit store or field level

Pay Range:119,535.00-169,011.00

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Job Segment: Franchise, Operations Manager, Marketing Manager, Product Marketing, Retail, Operations, Marketing