Sr. Manager, SRE

Mapfre; Webster (MA); On-site; USD 111,000 - 185,000; Full time

Benefits offered by this job

Competitive health coverage

Retirement plans

Paid time off

Flexible work options

Employee discounts

Job summary

Mapfre seeks a Site Reliability Engineering (SRE) Senior Manager to lead reliability across enterprise platforms. You will own SRE vision, establish SLOs/SLIs/SLAs, and drive automation and observability. You will mentor leaders, manage budgets, and partner with executive teams to align technology with business goals.

The role emphasizes incident command, cross-functional leadership, and delivering scalable software solutions while improving MTTR/MTTD through data-driven decisions.

Qualifications

• Bachelor’s Degree in engineering or related field required.
• Master’s Degree in computer science preferred.
• 7+ years SRE/DevOps/Production Ops leadership experience required.
• Experience building and leading high-performing SRE teams using SLOs, SLIs, MTTR.
• Deep incident and problem management experience.
• Observability platforms (Dynatrace a strong plus).
• Experience serving as Incident Commander.
• Cloud and hybrid infrastructure (AWS/Azure).
• ServiceNow/ITSM integration.
• Executive communication and reporting.

Responsibilities

• Develops strategies and roadmaps in partnership with Senior leadership team.
• Leads and scales high-performing engineering teams to deliver complex software solutions efficiently and effectively.
• Develops and executes a strategic vision for the engineering organization, aligning technology adoption with business objectives.
• Mentors, coaches, and develops engineering managers and other leaders within the team.
• Fosters a culture of innovation, continuous learning, and excellence within the engineering organization.
• Implements observability solutions and integrates monitoring with ServiceNow for automation.
• Leads root cause analysis and problem management; reports operational health and KPIs.

Skills

SRE leadership

Incident management

Observability

Executive communication

Cloud computing

Education

Bachelor’s Degree in engineering

Master’s Degree preferred

Tools

Dynatrace

ServiceNow ITSM

Job description

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A Site Reliability Engineering (SRE) Senior Manager is responsible for the vision, strategy, and practice of SRE across the organization. Owns reliability, availability, performance, and scalability of enterprise platforms. Leads SRE teams and partners across Engineering, Infrastructure, and Service Management to ensure systems meet SLOs. Drives operational excellence through automation, observability, and continuous improvement. Serves as a senior Incident Commander, leading major incident response, coordinating cross-functional teams, and driving restoration and post-incident improvements.

Responsibilities:

• Develops strategies and roadmaps in partnership with Senior leadership team.
• Manages overall budget for the product portfolio area.
• Leads and scales high-performing engineering teams to deliver complex software solutions efficiently and effectively.
• Develops and executes a strategic vision for the engineering organization, aligning technology adoption and resource allocation with business objectives.
• Mentors, coaches, and develops engineering managers and other high-performing leaders within the team.
• Fosters a culture of innovation, continuous learning, and excellence within the engineering organization.
• Analyzes business needs and proposes budgets, technologies, and resources to achieve strategic goals.
• Actively seeks out and implements innovative solutions to improve efficiency, scalability, and customer experience.
• Presents technical thought leadership and insights at various leadership forums.
• Drives a data-driven decision-making culture within the engineering organization.
• Champions a culture of alignment, ensuring the people and culture of the organization are prepared to adapt to changing business needs.
• Defines SRE vision, strategy, and operating model.
• Establishes SLOs, SLIs, SLAs, and error budgets.
• Leads SRE teams for production stability and performance.
• Acts as senior Incident Commander during major incidents.
• Improves MTTR/MTTD through automation and observability.
• Implements observability solutions including Dynatrace.
• Integrates monitoring with ServiceNow for automation.
• Leads root cause analysis and problem management.
• Reports operational health, risks, and KPIs.
• Mentors and develops SRE leadership and teams.

Qualifications:

• Bachelor’s Degree in engineering or related field required.
• Master’s Degree in computer science preferred.
• 7+ years SRE / DevOps / Production Ops leadership experience required.
• Build and lead high-performing SRE teams using SLOs, SLIs, MTTR.
• Deep incident and problem management experience.
• Observability platforms (Dynatrace a strong plus).
• Experience serving as Incident Commander.
• Cloud and hybrid infrastructure (AWS/Azure).
• ServiceNow / ITSM integration.
• Executive communication and reporting.

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture:

Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

• Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.
• Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
• Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Philosophy:

The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range

$140,000 - $185,000

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at [e-mail].

We are proud to be an equal opportunity employer.