Sr. Manager, Solution Engineering

Freshworks; San Jose (CA); Hybrid; USD 150,000 - 220,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible PTO

Commuter benefits

Job summary

Freshworks in San Jose, California is seeking a Solution Engineering Leader who will oversee a high performing field-based team. This hybrid role requires onsite presence three days a week. You will partner with Sales Leaders and product managers to develop strategies and ensure team success.

The ideal candidate has significant experience in CRM or related domains, proven leadership skills, and a strategic mindset. Freshworks offers comprehensive benefits including medical, dental, and flexible PTO.

Qualifications

• 3 years of Solution Engineering management experience.
• 7-10 years relevant industry experience.
• Ability to work with cross-functional teams.

Responsibilities

• Oversee Solution Engineering teams and develop their skills.
• Provide insights into pipeline health and team performance.
• Partner with product managers to align product requirements.

Skills

CRM experience

Team leadership

Strategic thinking

Soft skills

Education

Bachelor's or Master's degree

Job description

Job Description

As a leader in our Solution Engineering org, you will be responsible for overseeing one of our high performing, field based teams. Your day to day responsibilities will include hiring to plan, building a thoughtful GTM strategy for our expanding team, helping design cross-sell/up-sell playbooks, allocating resources to territories, evaluating performance on an ongoing basis, providing meaningful feedback to the team and growing the business. You will be a player coach and play a key role in developing the team and helping Solution Engineers on your team solve complex business problems for our prospective and existing customers.

You will partner with Sales Leaders and provide strategic insights into pipeline health, team performance and win rates. Partnering with our product managers is another key area of focus and you will be responsible for evangelizing product requirements on behalf of our customers.

About you

• You have experience in CRM, Customer Service, ITSM or other related domains in a pre‑sales leadership role.
• You can lead and inspire a team every day. You are not merely tracking dashboards and reporting on deals. You are rolling up your sleeves and working side by side with Solution Engineers on your team. You lead by example, not by authority.
• As an experienced leader you understand what it takes to run a dynamic team and build scalable and repeatable frameworks & programs.
• You are a technologist at heart and love playing a role in shaping product roadmap. You are the biggest champion that our customers have within Freshworks.
• You are a keen strategist who can build competitive playbooks and work closely with product marketing to evangelize these playbooks within our global SE org.
• You are a practitioner of what you preach and believe in the art of selling value, telling stories in demonstrations and painting a vision for the future.
• Finally, you are an experienced manager who values excellence over outcomes and knows how to nurture and build. You trust by default and use transparency to foster trust.

Qualifications

• 3 years of Solution Engineering management experience in CRM/Customer Service/ITSM or related technologies.
• 7-10 years relevant/industry experience.
• Exceptional soft skills and ability to influence within the organization.
• Ability to work with cross‑functional teams and drive meaningful outcomes.
• Work regularly with C‑level executives inside and outside the organization and be a credible source of insights.
• A bachelor’s or master’s degree is nice to have, but not required.

Additional Information

Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday – Thursday) from our San Mateo, CA headquarters.

The annual base salary range for this position is $150,000 — $220,000 + Variable Compensation.

Freshworks offers dental, medical, vision, disability and life insurances, equity, ESPP, flexible PTO, flexible spending, commuter benefits, wellness benefits and adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.