Sr Manager, Seattle Service Sales

Otis Elevator Co.; Seattle (WA); Vor Ort; USD 140.000 - 175.000; Vollzeit

Benefits dieser Stelle

401(k) plan with company match

Comprehensive medical, dental, vision

Paid vacation and holidays

Paid sick leave

Life insurance & disability coverage

Tuition reimbursement

Recognition and performance bonus

Zusammenfassung

Otis Elevator Company in Seattle seeks a Sr Manager, Service Sales to lead a high-performing team and execute the service sales business plan for the Seattle territory.

You will manage all service sales processes, collaborate with the GM and enablement teams, and drive growth through customer loyalty and portfolio expansion. This role requires deep industry knowledge and strong leadership in a fast-paced, office-based setting.

Qualifikationen

• Bachelor’s degree preferred with relevant experience.
• High school or equivalent with extensive experience in the field.
• Solid understanding of contracts, financial statements and product knowledge.

Aufgaben

• Lead service sales team and align with the GM on the service sales business plan.
• Build standardized sales processes and tools for the territory.
• Expand customer portfolio and loyalty in service and repair.
• Develop and maintain commercial relationships with customers and consultants.
• Escalate and resolve customer issues, including collections and disputes.

Kenntnisse

Leadership

Sales management

Customer relationships

Communication skills

Team collaboration

Time management

Problem solving

Ausbildung

Bachelor's degree

High school or equivalent + 10 years experience

Tools

MS Office

Jobbeschreibung

Otis Elevator Company is searching for a highly motivated Sr Manager, Service Sales to lead a high performing team within the Seattle operating territory.

The Service Sales Managerismanagingall sales processes, providing direction for continuous improvement initiatives and meeting or exceeding theoperating territory’s(OT)business objectives.You will leadthe service sales colleagueactivities related tobuilding andmaintainingcurrentcustomerloyaltyand expanding the existing portfolio.

This role has a direct reporting partnership with the General Manager of the Seattle territory.

Your Leadership Impact

• Partner with and support theGeneral Manager in all areas of servicesalesto develop and implement the operating territoryservice sales business plan for bothfinancial and non-financial objectives

• In partnership with the General Manager and Sales Enablement teams, buildthe OT’s service sales planwhile managingstandardized sales processes andsales managementtools to be applied

• Expand customer portfolio and unit countwhile providing best in class partnership and support leading to the growth of businessand increasing continued customer loyaltyin service and repair

• Through strategic sales representative assignments and building strong relationships, you will fosterand sustainmeaningfulcommercial relationships withallcustomers andconsultants

• As the Service Sales Manager, you will lead the resolution of all customer issues within your OT as the key point of escalationincluding collection efforts and contractual disputes

• Develop a keen sense forkey prospectivecustomerswithin OTand manage all accounts regarding any at risk or cancellations

• Coach, mentor, and developyour team ofServiceAccount Managers throughaligned and clear sales goals and continued performance directly tied totargets and sales KPIs

Your Experience

Education

• Bachelor’s degree highly desired, with 3 - 5 years of experience

• High school, or equivalent, plus 10 years of relevant experience

• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.

Work Experience

• Multiple years of experience within the Otis, or the elevator industry

• 3 - 5+ years business to business sales experience

• Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application

• Strong desire for candidates who have a proven track record of meeting financial goals and objectives

Basic Qualifications

• 5+ years elevator industry management experiencestrongly preferred

• Ability to work in a highly team-oriented and dynamic environment

• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities

• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software

• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

• Knowledge and strict enforcement of company EH&S policy and processes

Location

• The job duties for this role require work to be performed 100% in the office in Seattle. Remote work is not available. The expectation is to report into one office on a regular basis and visit the other 1-2x/month.

Work Authorization

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Benefits

Otis currently provides our colleagues with the following benefits:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution

• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment

• Three weeks paid vacation and paid company holidays

• Paid sick leave - Employee assistance and wellness incentive programs

• Life insurance and disability coverage

• Voluntary benefits, such as legal, pet, home, and auto insurance

• Birth/adoption and parental leave benefits

• Adoption assistance

• Tuition reimbursement program

• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

The salary range for this role is $140,000 to $175,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry’s largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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