Account Manager

Otis SE; Kentwood (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, prescription, dental and oral

Paid vacation (3 weeks)

Paid sick leave

Life insurance

Tuition reimbursement

Bonus opportunities

Job summary

Otis is seeking an Account Manager in Michigan to grow sales by building and managing customer relationships across the Kentwood territory. You will be the primary contact for customer inquiries and coordinate with field teams to deliver solutions.

You will develop build-on repair and modernization sales through bids and networking, define your sales strategy, use Otis tools to track opportunities, and negotiate to close deals with on-time payments.

Qualifications

• 5+ years of work experience in sales or account management.
• Experience selling technical products requiring customer consultation.
• Strong customer orientation and interpersonal skills.

Responsibilities

• Manage a portfolio of elevator units by maintaining relationships with customers.
• Serve as primary contact for inquiries and timely resolution.
• Develop build-on repair and modernization sales via networking, bids, and tenders.
• Develop your sales strategy to achieve targets and profitability.
• Use sales tools to track opportunities, pipeline, and forecast results.
• Conduct negotiations and close deals with on-time payments.
• Collaborate with sales teammates and field colleagues.

Skills

Customer relationship management

Sales experience

Communication skills

Presentation skills

Team collaboration

Target-driven

Education

Business or technical degree

Technical training as technician/technical business administrator

Job description

Date Posted: 2026-09-01 Country: United States of America Location: OT116: CVG - Kentwood (Grd Rapids),MI 3765 Broadmoor SE, Kentwood, MI, 49512 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting an Account Manager. The main goal of the role is to achieve sales growth through creating and managing customer relationships through sales achievement, situational problem solving, and comprehensive account management. The role will be based in Michigan territory, reporting to the Sr Manager, Service Sales.

On a typical day you will:

• Manage a portfolio of elevator units through maintaining good working relationships with existing customers
• Serve as primary contact for timely resolution of customer needs surrounding inquiries
• Develop build-on repair and modernization sales through networking, bids and tenders
• Develop your own sales strategy to achieve sales targets, ensuring profitability
• Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results
• Conduct sales negotiations and close deals, ensuring payment on time
• Collaborate with fellow team members, including other sales representatives and field colleagues

What you will need to be successful:

• You have a business or technical degree or have completed training as a technician or technical business administrator, with a minimum of 5 years' work experience
• You have some experiences in the sale of technical products requiring customer consultation
• You have a strong customer and service orientation, including excellent interpersonal skills
• You have strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• You are target focused, with the ability to work at pace in a demanding, complex, corporate organization

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being
• Life insurance and disability coverage to protect you and your family
• Voluntary benefits, including options for legal, pet, home, and auto insurance
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families
• Pursue your educational goals with our tuition reimbursement program
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation
• If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model.

You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

Privacy Policy and Terms: Click on this link to read the Policy and Terms

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.