Sr. Manager, Sales Operations - Salesforce Reporting & Admin

UBC; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote opportunities

401K with company match

Tuition reimbursement

Flexible work environment

Discretionary PTO

Paid Holidays

Employee assistance programs

Medical, Dental, and vision coverage

HSA/FSA

Job summary

UBC is seeking a Sr. Manager of Sales Operations to drive analytics, data strategy, and technology alignment across sales and marketing. You’ll own dashboards, data models, and lead optimization initiatives that influence pricing, territory planning, and go-to-market execution.

You will partner with senior leaders to implement new platforms, oversee data quality, and deliver actionable insights weekly, monthly, and quarterly. Remote-friendly role focusing on cross-functional excellence.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5–8 years of relevant experience, or master’s degree and 3–5 years.
• Expert/advanced with Salesforce (CRM).
• CMS and marketing automation platforms proficiency.
• Ability to propose technical solutions and lead discussions.
• Strong communication and strategic guidance for leadership.

Responsibilities

• Build scalable data models, dashboards, and analytics tools for data-driven decisions.
• Lead full sales analytics process: sourcing, cleaning, modeling, validation.
• Shape recommendations for new tech platforms and data sources.
• Develop predictive models to forecast trends and drive sales.
• Integrate diverse data sources to uncover relationships for decision support.
• Evaluate AI tools to enhance analytics capabilities.
• Translate analyses into actionable recommendations for senior leadership.
• Maintain lead-gen data integrity and alignment across marketing and sales.

Skills

Data-driven mindset

Cross-functional collaboration

Strategic thinking

Stakeholder influence

Project management

Education

Bachelor’s degree or equivalent

Tools

Salesforce

CMS

Marketing automation platforms

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Marketing All Virtual Locations, Home Based Position, USA, Remote, US

As leaders in the pharmaceutical support industry, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improvingpatient outcomes and advancing healthcare.At UBC,we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impacton the world around you. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity.

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

Brief Description :

The Sr. Manager, Sales Operations position provides strategic and operational support for UBC sales operations , including oversight and managementof the technology stack , sales process development , training, lead tracking from prospecting through award, and comprehensive reporting of sales and marketing influence on the UBC pipeline. This positionis expectedtogo beyond responding to stakeholder requests by proactively identifying business needs, interpreting data, and providing strategic guidance and actionablerecommendationsto improve sales effectiveness, pipeline visibility, and go-to-market execution. The role supports critical strategies across , Outside Sales, Marketing , and lead generation functions.

Specific Job Duties:

• Build and maintain scalable data models, dashboards, and analytical tools to support data-driven decision making across the organization
• Manage the full sales analytics process, including data sourcing, cleaning, exploration, modeling, and validation
• Partner with senior team members to shape recommendations for new technology platforms, data sources, and infrastructure enhancements that advance UBC’s commercial strategy.
• Develop predictive and prescriptive models to forecast trends, performance, and drive sales optimization
• Apply advanced modeling approaches, such as knowledge graphs, to integrate diverse data sources (e.g. claims, EHR, wholesaler, etc.) and uncover hidden relationships for better decision support
• Evaluate and integrate emerging AI tools to enhance analytical capabilities
• Translate complex analyses into clear, actionable recommendations for senior leadership
• Ensure adherence to lead generation process and hand-offs between marketing, inside sales, outside sales are understood and actioned accordingly to drive pull through from all three teams’ efforts to maximize the return on investment of these functional roles to the organization.
• Align with marketing to ensure database segmentation and supplemental contact sourcing is reviewed regularly to support ongoing sales and marketing initiatives and maintain accuracy of the lead gen measurement strategy.
• Maintain body of information to inform the status, health, and trends pertaining to the sales pipeline and results.
• Support key body of demand generation package information to inform management, operations, sales, and marketing.
• Enhance lead generation performance dashboards to inform management and sales functions of a wide range of performance to ‘see and run’ the business with information/evidence on a weekly, monthly, and quarterly basis
• Support the maintenance of an experience database serving as the single source of truth to house key UBC projects over the past five years (e.g., proof points/claims) to inform marketing, business development, and proposal initiatives.
• Serve as SME for sales and marketing technology stack.
• Ensure quality of technology delivery of multiple vendors’ technology solutions for multiple, concurrent projects.
• Lead efforts to develop standard practices, components, and guidelines for use of integrated technology platforms.
• Support root-cause analysis for demand generation and sales operations challenges, recommend strategic solutions, and drive resolution through cross-functional alignment.
• Work on special projects as assigned.

Desired Skills and Qualifications:

• Bachelor’s degree in related field or equivalent work experience
• 5 – 8 years of relevant experience, or master’s degree and 3 – 5 years of relevant experience;
• Complete understanding and wide application of technical principles, theories, and concepts within the sales and marketing field
• Expert/advanced with Salesforce (customer relationship management - CRM).
• Content management systems (CMS) and marketing automation platforms.
• Ability to provide technical solutions to a wide range of complex problems; takes a new perspective using existing solutions
• Solutions are innovative, thorough, practical, and consistent with organizational objectives
• Demonstrated ability to anticipate business needs, identify improvement opportunities, and advise stakeholders rather than only fulfilling defined requests.
• Ability to lead discussions with all levels of the organization, challenge assumptions constructively,and provide balanced, strategic guidance on complex issues through clearwrittenandverbal communication.
• Familiarity with clinical research, healthcare, life sciences, or PBM industries
• Familiar with working in a vendor partner model
• Ability to work flexible schedule to accommodate project deadlines
• Demonstrated ability to prioritize workload and meet project deadlines
• Adaptability and willingness to evaluate, recommend, and implement new tools and platforms
• Ability to adapt in a dynamic work environment and make independent decisions
• Demonstrated team collaboration experience
• Minimal travel (<25%) may be required

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. Here are some of the exciting perks UBC offers:

• Remote opportunities
• Growth opportunities for promotion
• 401K with company match
• Tuition reimbursement (after 90 days of employment)
• Flexible work environment
• Discretionary PTO (Paid Time Off)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Wellness program
• Adoption assistance
• Short-term disability (after 90 days of employment)
• Long-term disability
• Life insurance

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, or basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable, and inclusive culture that f