Sr. Manager, Risk Management Business Process and Insights

Charles Schwab; Westlake (TX); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

401(k) matching

Employee stock purchase plan

Paid vacation & sabbatical

Tuition reimbursement

Health, dental, vision

Job summary

Charles Schwab is seeking a Sr. Manager in Risk Management Business Process and Insights. You will turn complex risk needs into practical automation, reporting, and AI-enabled solutions, working across business, risk, data, and technology teams.

You will lead testing, adoption, and governance while delivering scalable data transformations and dashboards to improve decision-making. This role emphasizes collaboration, curiosity, and integrity within a hybrid Westlake, TX/Lone Tree, CO footprint.

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• 7+ years in risk analysis, compliance, accounting/finance, brokerage operations, internal audit, or legal.
• 5+ years in business analysis: requirements gathering, process mapping, stakeholder interviews, documentation, solution design.
• Proven track record in automating business processes, workflow redesign, reporting, data transformation, or digital tools.
• Strong analytical skills to derive insights, dashboards, and reporting for stakeholders.
• Proficiency in SQL, data models, data transformation concepts, and tools like Power BI/Tableau/Power Platform/SharePoint/Python.
• Experience with AI-enabled tools, copilots, intelligent automation, or emerging tech in process improvement.
• 3+ years coordinating testing, UAT, implementation readiness, change management, and adoption.

Responsibilities

• Partner with stakeholders to map processes, define requirements, and translate needs into scalable automation, reporting, and AI-enabled solutions.
• Lead process improvement initiatives to simplify workflows, strengthen handoffs, and expand automation and data transformation.
• Develop and maintain data transformation processes, dashboards, reporting tools, and insights for risk management data.
• Develop and optimize data models, SQL queries, and transformations to improve data quality, accessibility, and usability.
• Identify and shape practical AI-enabled use cases, with clear outcomes, governance, and adoption plans.
• Coordinate testing, UAT, implementation readiness, and change management with stakeholders.

Skills

SQL

Power BI

Tableau

Power Platform

Python

Data transformation

Stakeholder engagement

Change management

AI-enabled tools

Education

Bachelor’s degree in Business Administration, Finance, Computer Science, or related field

Tools

Power BI

Tableau

Power Platform

SharePoint

SQL

Python

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The First Line Risk Management Office partners with business units to strengthen risk monitoring and management practices. Within this organization, the First Line Risk Management Solutions team helps the business work smarter by transforming data into actionable insights, simplifying processes, and delivering scalable automation, reporting, analytics, and digital solutions.

As Sr. Manager, Risk Management Business Process and Insights, you will turn complex operational and risk management needs into practical solutions that reduce manual effort, improve decision-making, and create more intuitive stakeholder experiences. You will work across business, risk, data, and technology teams to shape well-governed automation, reporting, workflow, and AI-enabled capabilities. This is an opportunity to lead meaningful, visible work while collaborating with colleagues who value curiosity, integrity, thoughtful innovation, and shared success.

What you’ll do

• Partner with business stakeholders to uncover operational pain points, map current-state processes, define business and functional requirements, and translate needs into scalable automation, reporting, workflow, and AI-enabled solutions.
• Lead process improvement initiatives that simplify workflows, strengthen handoffs, reduce manual effort, and expand the thoughtful use of automation, Power Platform tools, data transformation, and intelligent automation.
• Develop and maintain data transformation processes, dashboards, reporting tools, and insight solutions that turn complex risk management data into clear, actionable information.
• Develop and optimize data models, SQL queries, and transformation processes to improve data quality, accessibility, and usability.
• Identify and shape practical AI-enabled use cases, defining expected outcomes, success measures, control considerations, governance expectations, and adoption needs.
• Connect business, risk, data, and technology teams to ensure solutions are practical, scalable, secure, compliant, well-governed, and aligned with business objectives.
• Guide testing, user acceptance, implementation readiness, training, change management, and stakeholder adoption for new tools, dashboards, workflows, and digital solutions.
• Champion a collaborative, learning-focused environment where sound judgment, constructive challenge, and continuous improvement lead to better outcomes.
• This is a high-level summary. Duties and responsibilities may change as needed.

Please note: This position is Monday through Friday during standard business hours and follows a hybrid work model with four days in the office and one day working from home. The role is available only in Westlake, TX (DFW), and Lone Tree, CO. Candidates must reside in or be willing to relocate at their own expense to one of the listed locations.

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

What you have

To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.

Required Qualifications

• Bachelor’s degree in Business Administration, Finance, Computer Science, or a related field or equivalent experience.
• 7+ years of experience in one or more of the following areas: risk analysis, compliance, accounting and finance, brokerage operations, internal audit, or legal.
• 5+ years of business analysis experience, including requirements gathering, process mapping, stakeholder interviews, current-state and future-state documentation, and solution design.
• Demonstrated success improving business processes through automation, workflow redesign, reporting, data transformation, or digital tools.
• Strong analytical skills, including the ability to validate outputs, identify trends, and develop clear insights, dashboards, and reporting solutions for business stakeholders.
• Working knowledge of SQL, data models, data transformation concepts, and tools such as Power BI, Tableau, Power Platform, SharePoint, Python, or comparable technologies, with the ability to build solutions directly or partner effectively with technical teams.
• Practical understanding of how AI-enabled tools, copilots, intelligent automation, or emerging technologies can improve business processes, reporting, insight generation, and stakeholder experiences.
• 3+ years of experience coordinating testing, user acceptance testing, implementation readiness, change management, and stakeholder adoption for process, reporting, automation, or technology enhancements.
• Ability to communicate complex ideas clearly, influence across functions, and balance innovation with governance, security, compliance, and risk considerations.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance