Sr. Manager, Relationship Management

PetPartners Pet Insurance; Illinois; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading pet insurance company, PetPartners, seeks a Senior Manager, Relationship Management to drive growth in employee benefits through partnerships in North America. The role requires a strategic leader with extensive experience in relationship management, keen to optimize team performance and client interactions.

Benefits

Comprehensive medical, dental and vision insurance

Basic Life Insurance at no cost to employee

12 weeks of 100% paid Parental Leave

Health Savings Account (HSA)

Commuter Benefits

Paid time off to volunteer at nonprofit organizations

Qualifications

• Over 8 years of relevant experience, including leadership roles.
• Requires Property & Casualty License or to be obtained within 45 days.
• Must have valid driver's license and vehicle insurance for travel.

Responsibilities

• Lead strategic and operational initiatives across departments.
• Implement new strategies for the pet insurance employee benefit program.
• Serve as escalation contact for client account management.

Skills

Leadership

Sales Strategy

Client Relationship Management

Project Management

Education

Associate’s Degree or equivalent work experience

Job description

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Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

PetPartners, a subsidiary of IPH, is an ensemble of seasoned industry experts who are working to strip away all the complexities that don’t add real value to pet insurance coverage. We’re delivering solutions that make it easy for employers to offer this sought-after benefit in a way that’s painless and worry-free – a truly one-of-a-kind approach to pet insurance.

Job Summary

PetPartners, a subsidiary of IPH, is seeking a Senior Manager, Relationship Management to lead a high-performing team responsible for driving growth in the employee benefits (EB) space through partnerships with HR professionals and benefits brokers across North America. This individual plays a key role in executing strategy, expanding market presence, and ensuring long-term retention and satisfaction within the pet insurance voluntary benefit program.

This role blends strategic execution with operational oversight, including leadership of complex interdepartmental initiatives, sales team performance, regulatory compliance, and executive-level client relationships. In 2025, the scope of this role will expand to include management and account growth for Canadian EB clients.

Main Responsibilities

• In collaboration with senior leadership, designs, develops, and implements focused functional area strategies for continued growth of the functional area.
• Develops and implements new strategies, programs, and process improvements to ensure successful launches of the pet insurance employee benefit amongst brokers and employer groups.
• Removes barriers in client onboarding, new-client implementation, and marketing that prohibit team members from maximizing participation in the voluntary benefit plan, meeting sales quotas, and providing a seamless client experience.
• Serves as the escalation point of contact for client account management matters.
• Ensures effective workflows, maximizes system efficiencies, monitors quality performance measures, and confirms appropriate completion of work assignments.
• Designs, develops, implements, and tracks quality process improvements to further optimize sales and lead conversion rates.
• Delivers performance reviews, recognition, and rewards excellent individual and team performance and administers disciplinary action, as necessary.
• Develops and enhances the team’s selling skills. Mentors the team in career advancement, selling skills, and professional growth/development.
• Manages relationships with stakeholders and liaises with high level clients both on-site and at conference/shows.
• Performs the role of business lead in cross functional projects.
• Performs other duties and responsibilities as assigned.
  
  

Basic Qualifications

• Education: Associate’s Degree or equivalent work experience (One-year relevant experience is equivalent to one-year college)
• Experience: 8+ years’ relevant experience to include leadership
• Licenses/Certifications: Must have and maintain Property & Casualty License or must obtain within 45 days of hire
• Other:
• Some travel required
• Must have a valid driver’s license from state of residency
• Must have and maintain vehicle insurance on transportation used for travel to customer sites or conferences/shows
  
  

- remote

#PPI

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Insurance

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