Sr Manager - Process Transform

Honeywell INC. in; Des Plaines (IL); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading company in the service industry is seeking a Senior Manager for Process Transformation in Finance. This role involves leading a team to manage program initiatives and enhance customer experience metrics. The ideal candidate will oversee various projects, ensuring timely completion and budget adherence while collaborating with service leaders.

Qualifications

• Experience in managing program initiatives and process transformations.
• Strong focus on improving Customer Experience metrics.

Responsibilities

• Lead a team responsible for program initiatives and process transformations.
• Collaborate with leaders to ensure programs are completed on time and within budget.

Skills

Leadership

Project Management

Job description

Sr Manager - Process Transform (Finance)

Lead a team responsible for managing and executing program initiatives and process transformations within the LST Service department. This role oversees programs supporting LST Service's engagement with the Aftermarket Service (AMS) business model, including:

1. Enterprise Asset Management for LST Service
2. Field Service Lightning and SMS 2.0 GDMs
3. Labor SIOP and CPQ
4. Other upcoming projects

The team also focuses on improving Customer Experience metrics for the LST Service team. You will collaborate with LST Service leaders to ensure that all AMS and related programs are completed on time and within budget, that KPIs are accurately reported, and that the expected benefits are achieved.