Quality Outreach Specialist

Honest Health; United States; Remote; USD 35,431 - 39,798; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive health insurance options

Generous paid time off

Professional development opportunities

Team member recognition programs

Job summary

A healthcare transformation firm is seeking a Quality Outreach Specialist to improve health outcomes by removing patient barriers to care. This role entails outreach to connect patients with services, performing medical record reviews, and developing educational materials for care providers. Ideal candidates should have relevant certifications, strong communication skills, and experience in healthcare quality measures. The position offers competitive compensation and comprehensive benefits.

Qualifications

• 3+ years of experience in HEDIS measures or Star Rating gaps.
• Prior quality measure chart review experience required.
• Strong verbal and written communication skills.

Responsibilities

• Identify and remove patient barriers to receiving care.
• Perform medical record reviews to identify gaps in care.
• Support the development of educational materials for providers.

Skills

Patient communication

Detail-oriented

Organizational skills

Data handling

Education

Medical Assistant, LPN, CNA, EMT, or Pharmacy Technician

Bachelor’s/Undergraduate degree

Tools

Microsoft Office Suite (PowerPoint, Excel, Word, Outlook)

Job description

Who You Are

You’re a collaborative professional, driven by the potential to make a meaningful impact in healthcare. The challenges of healthcare don’t deter you—instead, you see them as opportunities to find innovative solutions that benefit the partners, people, and communities we serve. Honest Health’s commitment to purpose, innovation, communities, and kindness resonates with you, inspiring you to bring commitment, creativity, and compassion into your work. You’re ready to join a team focused on reimagining primary care for a healthier future that benefits all.

Who We Are

At Honest Health, we believe in purpose and partnership to lead the transformation in primary care. Our team of healthcare experts and clinicians collaborates with a range of stakeholders—from health systems, physician organizations, and payers to providers, practices, and patients—to deliver innovative solutions that elevate care, control costs, and support long‑term health. Guided by our core values, we’re creating a value‑driven model that creates lasting benefits for everyone, now and into the future.

For us, that’s just an Honest day’s work.

Your Role

The Quality Outreach Specialist will be a key part of improving Star Ratings and the ACO REACH quality programs by removing barriers to achieving high quality health outcomes.

As the Quality Outreach Specialist, you will identify and remove patient barriers to accessing and receiving care, such as patient medication adherence outreach, connecting patients with care providers and available services, and medical record review to identify gaps in care. Additionally, you will work with the quality team to develop initiatives and educational materials for our providers, patients, and internal market teams.

Primary Functions of the Quality Outreach Specialist Include

• Patient outreach calls to understand root causes of barriers to medication non‑adherence and offer solutions
• Patient outreach calls to connect patients with important care and services to close critical gaps in care
• Follow up with patients’ care team on findings from patient conversations, when necessary
• Complete medical record reviews to find evidence of clinical gap in care closure
• Prepare and submit gap in care closure details to the payor and joint‑venture partners
• Provision of subject matter expertise on educational tools and learning session development
• Identify learning opportunities for practices and providers based on medical record review, outreach call, and other initiative outcomes
• Support the development of initiatives to support patient care and gap in care closure
• Support the creation and review of educational materials and learning sessions for external provider partners on themes and findings from outreach programs and initiatives
• Perform other related responsibilities as assigned

How You Qualify

• Medical Assistant, Licensed Practical Nurse, Certified Nursing Assistant, Emergency Medical Technician, Pharmacy Technician license or certification required
• Bachelor’s/Undergraduate degree preferred
• 3+ years of experience in a role for which closing Healthcare Effectiveness Data and Information Set (HEDIS) measures and/or Star Rating gaps were primary responsibilities
• Prior quality measure chart review experience
• Experience complying with Health Insurance Portability and Accountability Act (HIPAA)
• Inpatient or outpatient clinical experience, including strong electronic medical records (EMR) experience preferred
• Ability to manage deadlines and handle multiple tasks simultaneously
• Detail orientated, organized and self‑motivated
• Ability to handle sensitive and/or confidential material and information appropriately
• Strong verbal and written communication skills
• Ability to work with large files and data sets
• Proficient in Microsoft Office Suite: PowerPoint, Excel, Word, Outlook

Compensation

The base pay range for this role is $25.72 - $28.89 per hour. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure, certifications, and organizational needs. Base pay is just one piece of the total rewards program offered by Honest. Eligible roles also qualify for short‑term incentives and a comprehensive benefits package.

How You are Supported

Full time team members may be eligible for the following:

• Competitive Compensation
  • Attractive base salary with performance‑based bonuses and rewards
  • 401(k) plan with a generous company match, fully vested from day one
• Comprehensive Health and Wellness Benefits
  • Flexible health, dental, and vision insurance options tailored to your needs
  • Company contribution towards health savings accounts (HSA) for high‑deductible health plan (HDHP) participants
  • 100% company‑paid short‑term disability and life insurance
  • Wellness programs and resources to support your physical and mental health
• Work‑Life Balance
  • Generous paid time off, including vacation, sick leave, and paid holidays annually
  • Two paid volunteer days to support causes you’re passionate about
  • Flexible work arrangements to accommodate your lifestyle
• Professional Development
  • Robust onboarding program and ongoing training opportunities
  • Reimbursement for role‑related continuing education and certifications
• Family‑Friendly Policies
  • Paid parental leave for new parents
  • Dependent care flexible spending accounts
  • Support for work‑life integration
• Collaborative and Purpose‑Driven Environment
  • Work alongside professionals who share your commitment to Honest’s high‑quality, value‑based care model
  • Opportunities to contribute to meaningful projects and initiatives
• Additional Perks
  • Team member recognition programs
  • Team‑building events and social activities

Equal Opportunity Statement

Honest Health is committed to ensuring fairness, opportunity, strong teams, and full integration of team members into the organization. We take proactive steps to ensure all applicants are considered for employment based on merit, without regard to race, color, religion, sex, national origin, disability, veteran status, or other legally protected characteristics.

Honest Health is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should email [e-mail] for assistance. Reasonable accommodation will be determined on a case‑by‑case basis.

Honest Health values a secure and transparent recruitment process. We contact candidates through our official recruiting platform, email, or text message. When working directly with candidates, Honest Health will always use an HonestHealth.com email address. Our hiring process includes a live phone call or in‑person interview before any formal offer is extended.

To safeguard your personal information, Honest Health will never ask for confidential details—such as social security numbers, bank accounts, or routing numbers—before making a formal offer. We will also never request financial transactions, PINs, passwords, or security access details through email, text, Venmo, or any social media platform.

We encourage all candidates to verify the contact information of individuals they interact with during the recruitment process. If you have any questions about the authenticity of a communication, please reach out to our team at [e-mail].