Sr. Manager Partner Servicing and Training

First National Bank of Omaha; Omaha (NE); Hybrid; USD 92,000 - 156,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

Time Off Programs

HSA

Employee Banking

Growth Opportunities

Tuition Assistance

Disability Insurance

Job summary

First National Bank of Omaha (FNBO) is seeking a Senior Manager of Partner Servicing & Training to lead the Partnership Servicing and Training teams, guiding the development and execution of partner education and servicing initiatives with a focus on efficiency, accuracy, and impact.

You will oversee training strategies, monitor effectiveness across methods (in-person, LMS, video), and ensure governance standards while collaborating with Account Executives to align training, maintenance, and

Qualifications

• Bachelor’s degree required.
• 5+ years of client-facing leadership experience.
• Strong leadership of on-site and remote teams.
• Travel up to 10–15%.
• Unrestricted work authorization and no sponsorship required.

Responsibilities

• Oversee day-to-day operations of the Partnership Servicing and Training teams.
• Identify training strategies for FNBO partner verticals.
• Deploy training methods (in-person, LMS, video) and monitor effectiveness.
• Analyze performance and partner culture to tailor training strategies.
• Drive initiatives to improve servicing efficiency across the enterprise.
• Oversee partner setup and changes for branding accuracy.
• Translate FNBO data for partner contacts and coordinate data sharing.
• Coordinate resolution of Partner & Customer product/service issues.
• Collaborate with other areas to resolve escalated Partner Servicing issues.

Skills

Transformation leader

Team leadership

Partner management

Data analysis

LMS proficiency

MS Office suite

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Summary of the Job

At FNBO, our employees are the heart of our story-and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job: The Sr. Manager of Partner Servicing & Training is a leader in the Partnership space responsible for a team delivering day-to-day support for our partners and ensuring partner employees are educated to both sell and service our products. From a Partner Servicing perspective, this role is responsible for driving efficiency, accuracy and success in resolution. The team owns processes related to partner setup/changes, daily partner inquiries, data sharing/partner report management, rewards vendor servicing, file monitoring, and escalated customer service issues/complaints as needed. This role will be guiding, supporting, and driving the team to be as efficient and effective as possible, identifying themes and driving change. From a Training perspective, this role is responsible for managing a team of trainers as well as oversight of the learning management system (LMS) platform. The team owns the presentation, output, and effectiveness of all partner-related education. This role will be analyzing the value and effectiveness of our training, strategizing and driving new ways to engage our partners’ employees, and ensuring we are meeting our governance standards for education while driving sales.

About This Role

Manage the day-to-day operations of the Partnership Servicing and Training teams while fostering employee development to achieve organizational objectives.

Responsible for identifying the training strategies for all FNBO partner verticals.

This includes: Deploying a variety of training methods – in-person, LMS, and video Monitoring and evaluating training effectiveness.

Analyzing performance and partner culture to recommend appropriate training strategies.

Maintaining a keen understanding of training trends, developments, and best practices.

Responsible for driving initiatives to improve servicing efficiency throughout the enterprise.

Oversee new partner set up and changes for branding accuracy.

Ensure a deep understanding of FNBO data and be able to translate when needed to a partner contact.

Oversee the day-to-day support including partner inquiries, escalated customer service issues, complaints, inventory management, data sharing and reporting fulfillment.

Analyze and coordinate the resolution of Partner & Customer product and service issues.

Identify alternative solutions to issues and proactively work with both internal and external business partners to resolve.

Work as liaison with other areas of the organization to ensure resolution of all escalated Partner Servicing issues.

Work with team to execute initiatives that align with the Account Executives objectives including Partner training, maintenance, and fulfillment activities.

Key Skills

• Transformation leader with experience and focus on efficiency, process, and change management.
• Ability to energetically lead, coach, and grow the skills of a team.
• Understand how to balance resource demands with partner profitability.
• Deep analytical skills to understand our internal data and work with team to deliver information externally to our partners.
• Technical knowledge to utilize to ensure we are fully leveraging our learning management system.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

Experience

• Bachelor’s degree.
• 5+ years of experience with client facing roles.
• Strong leadership experience leading teams, including on-site and remote team members.
• Travel required (approximately up to 10-15%).
• Track record of working across departments to support common objectives.
• Candidates must possess unrestricted work authority and not require future sponsorship.

Compensation

Compensation range (base pay): $91,691.00-$155,874.00. This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment

It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you’ll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.

Benefits Overview

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

Equal Opportunity & Belonging

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants).

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC.

Application Deadline

Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

Grow Your Career with FNBO!

For 170 years, our holding company - First National of Nebraska (FNNI) - has grown to more than 4,500 employees with locations in nine states and $35 billion in assets. We are proud to serve our customers and communities with banking offices located in Nebraska, Colorado, Illinois, Iowa, Kansas, Missouri, South Dakota, Texas and Wyoming.

FNBO (First National Bank of Omaha) believes that a bank should be a force for good in the world; to positively influence the lives of our employees, customers and the success of the communities we serve. Whether you're just beginning your career or taking it to the next level, you'll find your fit here.

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

FNBO strives to represent the communities in which we serve.

Contact

Online (Primary Response Hours: M-F, 8a-5p Central) [e-mail] Phone (Available: M-F, 10a-2p; Central) [phone] [phone]