Sr. Manager Operations (Distribution)

Ingram-Content-Group; Fort Wayne (IN); On-site; USD 111,000 - 141,000; Full time

Benefits offered by this job

Medical coverage

Vision/Dental

HSA

401K match

Paid time off

Tuition reimbursement

Volunteer opportunities

Job summary

Ingram Content Group (ICG) is hiring a Senior Manager Operations to support the Distribution team in Fort Wayne, IN. This role manages daily operations of the assigned area in the DC, partnering with the DC Head to ensure customer service levels and commitments are achieved.

Primarily day shift with flexibility for evenings and weekends. You will lead staff selection, development, and training while driving efficiency, cost control, and process improvements within a fast-paced distribution

Qualifications

• HS Diploma or GED is required.
• 5 years experience in a high volume distribution center supervising 25+ employees.
• 5 years experience with a Warehouse Management System.
• 3 years warehouse experience in a fast paced, high volume environment.
• 6 months physical requirements (walking, lifting, bending, etc.).

Responsibilities

• Manages staff selection & development, ensuring training on systems and procedures.
• Oversees day-to-day activities for the assigned area of the DC.
• Communicates departmental goals to reach company objectives.
• Ensures customer service levels meet/exceed IBC requirements.

Skills

Staff supervision

High-volume warehousing

Customer service focus

Team development

Education

HS Diploma or GED

Tools

Warehouse Management System

Job description

Ingram Content Group (ICG) is hiring a Senior Manager Operations to support our Distribution team in Fort Wayne, IN. This person manages the daily operations of assigned area in the DC. Working with the DC Head, oversees overall operations to ensure customer service levels and commitments are achieved.

Want to join a key team that helps the world read?

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Schedule

• Primarily Day Shift with flexibility for evenings and weekends.

What You'll Need:

• HS Diploma or GED
• 5 years experience in a high volume distribution center supervising at least 25 or more employees
• 5 years experience with a Warehouse Management System
• 3 years warehouse experience in a fast paced, high volume environment
• 6 months work experience which included walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard

What You’ll Do:

• Manages staff selection & development, ensuring all associates are fully trained/cross trained on systems and procedures and providing educational opportunities with departmental activities.
• Oversees the management of day-day activities for assigned area of DC.
• Communicates departmental goals and objectives to attain company goals.
• Ensures customer service levels exceed IBC requirements, by ensuring direct reports are exceeding IBC’s standards for “excellent follow through and” service” to our clients.
• Maintains goals, objectives and job descriptions that keep the associate motivated and focused on attaining personal, departmental, and company goals.
• Reviews associates performance based on goals and objectives, measuring and reporting outcomes to management.
• Works with DC head and supervisors resolves departmental problems/issues.
• Collaborates with the DC Sr. Management in the planning, developing and launching of processes/plans for DC strategies.
• Reviews competitive information in order to stay current with industry trends and developments.
• Visits and talks with other companies to bring in new ideas on Distribution operations.
• Controls and manages budget costs of assigned departments/assigned areas.
• Works with management to improve CPU/CPL while providing outstanding customer service.
• Maintains a zero-error environment.
• Performs other duties as assigned.

Essential Physical Demands

• Ability to walk and stand as needed
• Ability to grip/grasp as needed
• Ability to lift/carry in full range of motion up to 60lbs as needed
• Ability to push/pull in a warehouse environment up to 70lbs force to push as needed
• Ability to bend, squat/kneel, twist/turn, climb, crawl, reach above shoulder, and type/keyboard frequently
• Ability to work a flexible which could include nights and weekends
• Ability to travel as needed
• Exposure to wide range of temperatures

Hiring Salary Range:$110,981-$141,123k.This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading,and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.