Operations Supervisor - 2nd Shift

Ingram Content Group; Fort Wayne (IN); On-site; USD 65,000 - 82,000; Full time

Benefits offered by this job

Health benefits from day one

Time off: 15 vacation days, 12 sick &

401K match

Tuition reimbursement

Volunteer opportunities

Casual dress code

Job summary

Ingram Content Group in Fort Wayne, IN is seeking an Operations Supervisor to lead our Distribution team and ensure the efficient operation of shifts in a warehouse environment.

The role emphasizes safety, process improvement, and teamwork, with responsibilities spanning resource planning, staffing, payroll data entry in KRONOS, and helping drive performance metrics across inbound, outbound, and inventory processes.

Qualifications

• HS Diploma or GED required.
• 3 years' experience in a fast paced, high-volume warehouse or related environment.
• 2+ years of leadership experience.
• 6 months work experience including basic physical activities (walking, lifting, bending, etc.).

Responsibilities

• Identify, organize, plan and allocate resources.
• Acquire and analyze shift performance indicators.
• Identify issues or processes that deviate from standards and take corrective action.
• Engage associates assigned to the area.
• Maintain payroll records, including daily input in KRONOS.
• Provide input into operations status reports and use standard reports.
• Interview and select associates for hire or promotion.
• Train or oversee training of newly hired associates.
• Conduct or oversee process update training as changes are implemented.
• Analyze staffing needs and delegate work based on volume in assigned departments.
• Issue progressive counseling up to termination for performance.

Skills

Leadership experience

Adaptability

Team collaboration

Education

HS Diploma or GED

Tools

KRONOS

Job description

Ingram Content Group (ICG) is hiring an Operations Supervisor to support our Distribution team in Fort Wayne, IN. The Operations Supervisor ensures the efficient operation of shift(s) and/or department(s) in a warehouse distribution environment.

Want to join a key team that helps the world read?

At Ingram, the Operations team serves a key role within the organization. We ensure that our distribution centers and warehouse facilities function at maximum efficiency. Safety is a core value in our distribution environment. We emphasize this through training, education, and accident prevention programs. Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can't wait to meet you!

Schedule:

• Monday-Friday 4:30pm - 1:00am (overtime as needed)

Required Qualifications:

• HS Diploma or GED
• 3 years' experience in a fast paced, high-volume warehouse or related industry environment
• 2 + years of leadership experience
• 6 months work experience which included walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard

Preferred Skills:

• Proven ability to adapt quickly in a fast-paced environment.
• Strong knowledge and hands-on experience across multiple distribution operations, including inbound, outbound, and inventory management.
• Self-motivated and independently driven to achieve goals and solve problems.
• Collaborative team player with the ability to build and maintain strong relationships with team members, supervisors, and other departments.
• Demonstrated ability to maintain high morale and foster a positive workplace culture.

What You'll Do:

• Identify, organize, plan and allocate resources
• Acquire and analyze relevant information about shift performance indicators
• Identify issues/processes that deviate from standards and take necessary action
• Engage associates assigned to the area
• Maintain appropriate Payroll records, including daily input in KRONOS
• Provide input into Operations related status reports and use standardized reports
• Interview and select associates for hire and/or promotion
• Train or oversee the training of newly hired associates
• Conduct or oversee process update training of all associates as changes are implemented
• Analyze staffing needs and delegate work based on volume requirements in assigned departments.
• Issue progressive counseling (up to including termination) to associates for performance below minimum expectations

Hiring Salary Range: $65,224k-$82,466k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish