Sr. Manager, Operations

Sonybiotechnology; San Jose (CA); On-site; USD 130,000 - 160,000; Full time

Job summary

Sony Biotechnology Inc. is seeking a Senior Manager of Operations in San Jose, CA. This role encompasses managing customer service, supply chain, and warehouse operations to ensure seamless product delivery while optimizing efficiency. The ideal candidate will possess a strong background in logistics and leadership, backed by over ten years of experience in the field.

Benefits

Comprehensive medical, prescription drug, dental, and vision coverage

Employee assistance plan and comprehensive behavioral health benefits

401(k) Plan with company match

Paid parental and caregiver leave

Education assistance and student loan programs

Referral bonuses

Qualifications

• 10+ years of experience in customer service, warehouse operations, and supply chain management.
• Experience with data analysis and reporting tools.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage customer service, supply chain, and warehouse functions.
• Ensure high level of customer satisfaction and on-time delivery.
• Lead team and provide training to enhance skills.

Skills

Analytical skills

Communication skills

Leadership skills

Interpersonal skills

Education

Bachelor’s degree in Supply Chain Management, Operations Management, or related field

Master’s preferred

Tools

Warehouse Management Systems (WMS)

ERP systems (Epicor, SAP)

Excel

Job description

Sony Biotechnology Inc., based in San Jose, California, supplies advanced flow cytometry analysis and sorting technology for use in life science research. It markets products to private and public research institutions, pharmaceutical and biotechnology companies, and large medical centers. Over the years, Sony Biotechnology products have received numerous outstanding new product awards as well as technology awards including the Frost & Sullivan Emerging Technology award, and the Milestone Award. To learn more: https://www.sonybiotechnology.com/us/.

Position Summary

Sony Biotechnology Inc. (SBT), located in San Jose, CA, is seeking a Senior Manager, Operations who will be responsible for managing the Customer Service, Supply Chain, and Warehouse functions while acting as a close counterpart to Finance and other Operations functions. This role will oversee the seamless flow of products from inventory to customer delivery, ensuring timely fulfillment while maintaining excellent customer service standards. This role requires a blend of logistics expertise, customer service focus, and operational efficiency to optimize inventory management and delivery processes.

This is an in-office (non-remote) role with an 8:00 AM to 5:00 PM schedule, and may need some local and domestic travel occasionally.

Job Responsibilities

Customer Service Management:

• Strategize and supervise OTIF (On-Time In-Full) execution of all customer orders and ensure a high-level of customer satisfaction.
• Respond to customer inquiries, complaints, and order issues promptly and effectively.
• Monitor customer service metrics and identify areas for improvement.
• Manage the customer service team to ensure high-quality interactions.
• Escalate complex customer issues to appropriate departments.
• Lead process improvement projects cross-functionally.
  
  
  

Supply Chain Management

• Collaborate with suppliers to maintain inventory levels and optimize procurement processes.
• Monitor and manage inventory levels across the warehouse to prevent stockouts and overstocking.
• Analyze demand forecasting data to plan inventory needs and production schedules.
• Coordinate logistics and shipping arrangements with carriers to ensure timely deliveries.
• Manage Supply Chain operations from both Japan and local suppliers for optimal efficiency and quality.
• Track supplier metrics and quality.
  
  
  

Warehouse Operations Management

• Oversee daily warehouse activities including receiving, storing, picking, packing, and shipping orders.
• Implement and maintain efficient warehouse layout and processes to optimize space utilization.
• Manage warehouse staff and ensure adherence to safety procedures and quality standards.
• Monitor warehouse performance metrics and identify areas for improvement.
  
  
  

Performance Monitoring And Analysis

• Track KPIs related to customer satisfaction, order fulfillment time, inventory accuracy, and shipping costs.
• Analyze data to identify trends and implement necessary adjustments to improve operational efficiency.
• Work with Finance and other functions for process improvement and measurements.
  
  
  

Team Leadership, Quality and Compliance

• Lead and motivate a team of customer service professionals, warehouse personnel, and supply chain professionals.
• Provide training and development opportunities for staff to enhance skills and knowledge.
• Strong focus on Quality and Compliance.
  
  
  

Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above

Qualifications For Position

Your qualifications and experience should include:

• Bachelor’s degree (master’s preferred) in Supply Chain Management, Operations Management, Business Administration, or a related field
• 10+ years of proven experience in Customer service, Warehouse operations, and Supply Chain management roles
• Strong analytical skills with proficiency in data analysis and reporting tools
• Excellent communication and interpersonal skills to effectively interact with customers, suppliers, and internal teams
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Leadership skills to motivate and develop a team.
• Strong proficiency in Excel, data processing, and other Desktop procedures
• Proficiency in warehouse management systems (WMS), ERP systems (Epicor, SAP), SFDC, and other Desktop software
  
  
  

In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity, and Inclusion. We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology.”

Benefits:

SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.



What we offer you:

• Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee assistance plan and comprehensive behavioral health benefits
• Fertility benefits, including, surrogacy, and adoption assistance programs
• Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children
• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance
• Short-term & long-term disability plans
• Up to 12 weeks of paid parental and caregiver leave
• 401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting
• Education assistance and student loan programs
  
  
  

Other Programs:

• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)
• Referral bonuses (subject to eligibility)
• Matching gift program
• A wide variety of employee business resource groups (EBRGs)
• Special discounts on Sony products, offered exclusively to Sony employees
• Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)
  
  
  

The anticipated annual base salary for this position is $130,000 to $160,000. In addition to the annual base salary, this role has an annual bonus target of 20%. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

SCA will consider qualified applicants with arrest or conviction records in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants to Sony Corporation of America

Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [e-mail] or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.

Right to Work (English/Spanish)

E-Verify Participation (English/Spanish)

The company requires individuals in customer-facing roles to be fully vaccinated against COVID-19. The Company will consider requests for reasonable accommodations for documented medical reasons and for sincerely held religious beliefs in accordance with applicable law. Please do not include proof of vaccination status or any indication of a possible request for a vaccination accommodation when submitting your application materials. If applicable, the Company will follow up with you directly to request proof of vaccination and to discuss any potential accommodations.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

Referrals increase your chances of interviewing at Sony Biotechnology Inc. by 2x

Get notified about new Senior Operations Manager jobs in San Jose, CA.

San Jose, CA $180,000.00-$210,000.00 3 weeks ago

Sr Operations Manager (Mon-Fri 8:30am-5:00pm)

Sr. Operations Manager, Strategic Accounts

Mountain View, CA $110,000.00-$140,000.00 4 months ago

Senior Manager, Stadium Operations (53293)

Senior Operations Manager - Unusual Ventures

Menlo Park, CA $145,000.00-$204,000.00 2 weeks ago

Mountain View, CA $100,000.00-$160,000.00 1 week ago

Mountain View, CA $120,000.00-$150,000.00 3 weeks ago

Strategy and Operations Senior Manager, Integrated Solutions

Mountain View, CA $180,000.00-$267,000.00 5 days ago

Mountain View, CA $90,000.00-$120,000.00 9 months ago

Senior Strategy and Operations Manager, Executive Communications

Sr. Manager of Demand Operations (Remote)

Senior Manager of Global Workplace Operations

Senior Warehouse Operations Manager (Gilroy, CA Location)

Sr. Operations Manager, Strategic Accounts

Senior Customer Support Operations Manager

Palo Alto, CA $125,000.00-$150,000.00 1 month ago

San Francisco Bay Area $150,000.00-$250,000.00 3 weeks ago

Head of Strategy and Operations, Search, Gemini Partnerships

Mountain View, CA $227,000.00-$320,000.00 18 hours ago

Livermore, CA $105,000.00-$125,000.00 5 days ago

San Jose, CA $103,900.00-$209,100.00 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.