Senior Operations Manager

Aven; Campbell (CA); On-site; USD 130,000 - 175,000; Full time

Job summary

Aven is seeking a Senior Operations Manager to lead operations for their deposit product. This role involves collaborating with engineering, compliance, and product teams to enhance customer service and optimize processes. Ideal candidates are hands-on, data-driven, and strong problem-solvers with experience in financial regulations.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Strong understanding of regulatory framework for deposit accounts (incl. BSA/AML/OFAC).
• Depth in data driven decision making, proficiency in Excel, with some background in SQL.

Responsibilities

• Set up and operate a deposit program with a bank partner.
• Manage procedures for deposit account onboarding.
• Work with engineers and data scientists to improve systems and products.

Skills

Data driven decision making

Structured communication

Problem-solving skills

Education

Bachelor's Degree in Finance, Economics or Engineering

Tools

SQL

Excel

Job description

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Base pay range

$130,000.00/yr - $175,000.00/yr

About Us

We are reinventing consumer finance & credit. We reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.

We are currently building and rolling out a deposit product to help consumers better manage their finances.

Who are we?

We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, and Goldman) executives with top-tier investors -- Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

Our team includes people who have built:

• Financial products (Square/CashApp, the earliest CapitalOne credit cards)
• Technology infrastructure (Visual Studio, Windows & Azure, helped design C++ & C# languages)

We are missionaries who like to work hard on important problems - and build products that become an infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives

We’re looking for a senior operations manager to lead our deposit product operations and oversee customer service. You will be working with engineering, compliance, and product. You are hands-on, data driven, and a systems thinker. The Aven operations team is disciplined, efficient, and tenacious. We value resilience, hard work, and execution. You will be working with other senior managers, engineering, product, the executive team, reporting to the head of origination operations.

Responsibilities

• Working with a bank partner to set up and operate a deposit program
• Experience in developing and managing procedures to handle deposit account onboarding
• Experience in Reg E disputes, procedures, as well as complaints handling
• Managing processes, dashboards using google sheets, snowflake, SQL, zapier, other operations tooling
• Building new systems with engineering, product, credit to augment our industry leading systems
• Work with our fraud operations manager to ensure compliance of BSA/AML/KYC/OFAC regulations
• Work closely with engineers and data scientists to deliver system and product improvement

Qualification

• Strong understanding of regulatory framework for deposit accounts (incl. BSA/AML/OFAC, GLBA, Reg E/DD, TISA)
• Structured communication and problem-solving skills
• Depth in data driven decision making, proficiency in excel, with some background in SQL
• Bachelor's Degree - preferably in finance, economics, or engineering, or similar

Aven is a proud Equal Opportunity Employer. Aven does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Project Management

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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