SR Manager Operations

Universal Logistics Holdings; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Universal Logistics is a leading provider of customized transportation and logistics solutions with a strong presence in Louisville, KY. This role oversees a high-volume warehouse operation, driving safety, quality, and productivity while aligning staffing and coaching with customer expectations.

The ideal candidate has 3–7 years of leadership experience in logistics or related fields, excels in communication and problem-solving, and utilizes MS Office and WMS to monitor metrics and improve

Qualifications

• Bachelor’s degree preferred; equivalent experience will be considered.
• 3-7 years of leadership experience in warehouse, distribution, manufacturing, logistics, transportation, or production operations.
• Experience managing supervisors, leads, and hourly employees in a fast-paced environment.
• Strong leadership, communication, coaching, and employee development skills.
• Proven ability to drive accountability, improve performance, and build positive team culture.
• Experience managing labor, productivity, quality, inventory, and customer service metrics.
• Strong problem-solving, organizational, and decision-making abilities.
• Proficient in Microsoft Office and warehouse management systems (WMS).
• Ability to manage multiple priorities while maintaining a hands-on leadership approach.

Responsibilities

• Lead and develop supervisors, team leaders, and hourly employees within a fast-paced warehouse operation.
• Manage daily operations to ensure safety, quality, productivity, and customer expectations are met.
• Monitor labor, productivity, inventory, and key performance metrics to drive operational success.
• Coach, mentor, and hold employees accountable while fostering a culture of continuous improvement.
• Manage staffing, scheduling, performance reviews, employee development, and disciplinary actions.
• Ensure compliance with company policies, customer requirements, and safety standards.
• Partner with customers and senior leadership to resolve operational challenges and support business objectives.
• Drive continuous improvement initiatives focused on efficiency, quality, and cost reduction.
• Analyze operational data and prepare reports related to labor, productivity, quality, and inventory performance.
• Maintain a strong floor presence and provide hands-on leadership to support day-to-day operations.

Skills

Leadership

Communication

Coaching

Employee development

Problem-solving

Organizational

Decision-making

MS Office

WMS

Education

Bachelor’s degree

Tools

Microsoft Office Suite

WMS

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?
Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area.

Westport Axle Co., a subsidiary of Universal Logistics Holdings, Inc., is a leading third-party logistics provider (3PL) offering customized transportation, warehousing, and supply chain solutions throughout North America. Through state-of-the-art technology and an experienced management team, LINC delivers innovative logistics solutions that drive efficiency and value for our customers.

Our operation is based in Louisville, KY and supports Ford Motor Company. We manage and operate a high-volume warehouse environment responsible for sequencing, pick and pack, inventory management, material flow, and production support activities.

Operating Schedule: Monday-Friday

Responsibilities Include, But Are Not Limited To:

• Lead and develop supervisors, team leaders, and hourly employees within a fast-paced warehouse operation.
• Manage daily operations to ensure safety, quality, productivity, and customer expectations are met.
• Monitor labor, productivity, inventory, and key performance metrics to drive operational success.
• Coach, mentor, and hold employees accountable while fostering a culture of continuous improvement.
• Manage staffing, scheduling, performance reviews, employee development, and disciplinary actions.
• Ensure compliance with company policies, customer requirements, and safety standards.
• Partner with customers and senior leadership to resolve operational challenges and support business objectives.
• Drive continuous improvement initiatives focused on efficiency, quality, and cost reduction.
• Analyze operational data and prepare reports related to labor, productivity, quality, and inventory performance.
• Maintain a strong floor presence and provide hands-on leadership to support day-to-day operations.

The Ideal Candidate Should Possess the Following:

• Bachelor’s degree preferred; equivalent experience will be considered.
• 3-7 years of leadership experience in warehouse, distribution, manufacturing, logistics, transportation, or production operations.
• Experience managing supervisors, leads, and hourly employees in a fast-paced environment.
• Strong leadership, communication, coaching, and employee development skills.
• Proven ability to drive accountability, improve performance, and build positive team culture.
• Experience managing labor, productivity, quality, inventory, and customer service metrics.
• Strong problem-solving, organizational, and decision-making abilities.
• Proficient in Microsoft Office and warehouse management systems (WMS).
• Ability to manage multiple priorities while maintaining a hands‑on leadership approach.