SR Manager Operations

UNIVERSAL MANAGEMENT SERVICES; Flint (MI); On-site; USD 65,000 - 85,000; Full time

Job summary

Universal Logistics is seeking a seasoned warehousing leader for Flint, MI to oversee day-to-day operations including shipping, receiving, sequencing, and inventory control. You will lead supervisors and frontline staff, driving safety, accountability, and continuous improvement while collaborating with customer teams.

The role emphasizes workforce planning, scheduling, and performance management, with a focus on meeting service levels and reducing costs through process improvements.

Qualifications

• 3–7 years of leadership experience in warehousing and logistics.
• Experience managing frontline leaders and large hourly workforces.
• Strong leadership, communication, and employee development skills.
• Experience collaborating with customers and monitoring performance metrics.
• Knowledge of inventory management and labor planning.

Responsibilities

• Lead all day-to-day warehouse operations, including shipping, receiving, inventory management, sequencing, and material flow.
• Provide leadership and direction to supervisors and warehouse associates while fostering accountability, safety, and continuous improvement.
• Monitor performance, labor utilization, inventory accuracy, and productivity metrics.
• Develop supervisors and team members through coaching and performance management.
• Partner with customer representatives to maintain strong relationships and address operational concerns.
• Support workforce planning, staffing, scheduling, and succession planning.
• Identify and implement process improvements to increase efficiency and reduce costs.
• Ensure compliance with policies, safety requirements, quality standards, and customer expectations.
• Manage daily operational reporting and communicate business performance to senior leadership.
• Lead problem-solving efforts and support corrective actions to improve performance.

Skills

Leadership

Communication

Employee development

Customer management

Problem solving

Inventory management

Labor planning

Productivity metrics

Continuous improvement

Multitasking

Education

Bachelor's degree in Business, Supply Chain, Logistics, Operations Management, or a related field

Tools

Microsoft Office

WMS

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.

Logistics Insight Corporation (LINC), a subsidiary of Universal Logistics Holdings, Inc., is a leading third-party logistics (3PL) provider offering customized supply chain solutions across North America. Through experienced leadership, innovative technology, and operational excellence, LINC delivers warehousing, transportation, inventory management, sequencing, and value-added logistics services for some of the world's largest manufacturers.

Our operation is based in Flint, MI , supporting General Motors across multiple warehouse operations focused on pick and pack, sequencing, inventory management, and material flow. We are looking for experienced leaders who enjoy developing teams, driving performance, and building strong customer relationships in a fast-paced environment.

What You'll Do

• Lead all day-to-day warehouse operations, including shipping, receiving, inventory management, sequencing, and material flow activities.
• Provide leadership and direction to supervisors and warehouse associates while fostering a culture of accountability, safety, and continuous improvement.
• Monitor operational performance, labor utilization, inventory accuracy, and productivity metrics to ensure customer expectations are met.
• Develop supervisors and team members through coaching, performance management, and ongoing employee development.
• Partner with customer representatives to maintain strong working relationships and quickly address operational concerns.
• Support workforce planning, staffing, scheduling, and succession planning initiatives.
• Identify and implement process improvements that increase efficiency, reduce costs, and improve service levels.
• Ensure compliance with company policies, safety requirements, quality standards, and customer expectations.
• Manage daily operational reporting and communicate business performance to senior leadership.
• Lead problem-solving efforts and support corrective actions to improve operational performance.

What We're Looking For

• 3-7 years of leadership experience within warehousing, logistics, manufacturing, automotive, transportation, distribution, or 3PL operations.
• Proven experience managing frontline leaders and large hourly workforces.
• Strong leadership, communication, and employee development skills.
• Experience working directly with customers and managing operational performance metrics.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with inventory management, labor planning, productivity measurement, and continuous improvement initiatives.
• Proficiency with Microsoft Office and Warehouse Management Systems (WMS).
• Bachelor's degree in Business, Supply Chain, Logistics, Operations Management, or a related field preferred but not required.
• Strong work ethic, sense of urgency, and desire to continue growing within operations leadership.