Sr. Manager of People Operations

Flourish Health; Ohio; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Home Office Stipend

Medical, Dental, and Vision Insurance

Remote work with company events

Job summary

Flourish Health, a mission-driven organization, is seeking a Senior Manager of People Operations to lead our People function as we scale from startup to growth. You will oversee employee relations, benefits, HRIS, compliance, and leave management with a strategic, hands-on approach.

Reporting to the Director of People Operations, you will build a high-performing team, manage multi-state employment law, and drive policy improvements while maintaining a remote-first culture that supports

Qualifications

• 8+ years in People Operations or HR, with 3+ years in people management.
• Extensive experience in employee relations, investigations, terminations.
• Expert knowledge of FMLA, ADA, and other leave management programs.
• Deep expertise in multi-state employment law compliance and risk management.
• Proven success scaling HR operations in growing organizations.
• Discretion and ability to handle sensitive matters.

Responsibilities

• Lead and develop a team of HR professionals with coaching, mentorship, and performance management.
• Oversee FMLA administration, ADA accommodations, and leave management programs across the organization.
• Conduct regular audits of HR practices, policies, and files for compliance and risk mitigation.
• Oversee employment law compliance across multiple states and implement policy changes.
• Manage annual benefits renewals, vendor relationships, and employee communications.
• Oversee HRIS and ATS administration and data integrity.

Skills

People Operations leadership

Strategic HR leadership

Multi-state compliance

Employee relations

HRIS & ATS

Education

Bachelor's degree in Human Resources or related field

SHRM-SCP or SPHR certification

Tools

HRIS

ATS

Job description

About Us

1 in 25 adolescents and young adults will be diagnosed with serious mental illness. The majority of these families struggle to get care. Flourish is here to ensure that everybody gets the same access to great care.

We are seeking a strategic, experienced Senior Manager of People Operations to join our People Operations team. This role is ideal for a seasoned HR leader who thrives in growing organizations, brings deep expertise in multi-state compliance and team management, and can lead the evolution of our People Ops function as we grow from a small to large organization.

No employee request is too small for your attention, but you also bring a wealth of perspective on how we can build better HR team functions in a remote environment. You will oversee core People Ops functions spanning employee relations, benefits and HRIS administration, leave administration and compliance — while managing and developing a team of collaborative HR professionals.

Strategic Leadership & Team Management

• Lead and develop a team of HR professionals, providing coaching, mentorship, and performance management.
• Be consistently hands‑on while strategically delegating and training team members to take ownership of key functions as the team expands.
• Foster a culture of continuous improvement, regularly assessing and optimizing People Ops processes and systems.

HR & Employee Relations

• Manage complex employee relations matters including disciplinary actions, investigations, and terminations.
• Oversee FMLA administration, ADA accommodation requests, and other leave management programs across all organizations.
• Conduct regular audits of HR practices, policies, and employee files to ensure compliance and mitigate risk.

Multi-State Compliance & Risk Management

• Oversee employment law compliance across multiple states, ensuring adherence to federal, state, and local regulations.
• Stay current on evolving employment legislation and proactively implement policy and process changes.
• Partner with Director of People Operations on compliance matters and risk mitigation strategies.

Benefits & HRIS Management

• Manage annual benefits renewal processes, vendor relationships, and employee communications.
• Oversee HRIS and ATS administration, ensuring data integrity and system optimization.

Education & Experience

Bachelor's degree in Human Resources, Business Administration, or related field

• ~8+ years of progressive experience in People Operations or HR, with at least 3 years in a people management role.
• ~ Extensive experience managing complex employee relations matters, including disciplinary actions, investigations, and terminations.
• ~ Expert knowledge of FMLA, ADA, and other leave management programs.
• ~ Deep expertise in multi-state employment law compliance and risk management.
• ~ Demonstrated success scaling HR operations in a growing organization (mid‑size to large company experience preferred).
• ~ Exceptional judgment, discretion, and ability to handle highly sensitive and confidential matters.

HR certification (SHRM‑SCP, SPHR, or equivalent)

Job Type: Full-Time

Work Location: Remote, but attendance and events support is required at 2+ company events per year

Benefits

• Home Office Stipend
• ~ Medical, Dental, and Vision Insurance

Supervisor: This role reports to the Director of People Operations.

Inclusion & Diversity

Cares deeply about improving outcomes and quality of life for individuals with serious mental health conditions and their families. We’re focused on cultivating a community of people who can grow with us, and you might be the person we’re looking for, even if you don’t realize it yet. Notably, we encourage those with lived experience, and members of traditionally underrepresented communities to apply, including people of color, LGBTQ‑identifying people, veterans, and differently abled individuals.

In your application, please feel free to note which pronouns you use (optional). If you need reasonable adjustments at any point in the application or interview process, please let us know.

We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.

As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States.