Sr. Manager of People Operations

Flourish Health; North Carolina; Remote; USD 80,000 - 94,000; Full time

Benefits offered by this job

401(k) matching

Home Office Stipend

Paid Time Off

Medical, Dental, and Vision Insurance

Job summary

Flourish Health in the United States is seeking a Senior Manager of People Operations to lead and evolve our People Ops function as we scale from a small to a larger organization. This role blends strategic leadership with hands-on operational excellence in a remote environment.

You will oversee employee relations, benefits, HRIS, leave administration and compliance across multiple states, while growing and developing a team of HR professionals.

Qualifications

• Bachelor's degree or equivalent in HR or related field.
• 8+ years in People Operations or HR with at least 3 years in a management role.
• Experience managing complex employee relations, including disciplinary actions, investigations, and terminations.
• Expert knowledge of FMLA, ADA, and other leave management programs.
• Deep expertise in multi-state employment law compliance and risk management.
• Experience scaling HR operations in growing organizations (mid-size to large).
• Strong judgment and ability to handle sensitive matters.

Responsibilities

• Lead and develop a team of HR professionals with coaching and performance management.
• Scale the People Ops function to support organizational growth and health.
• Be hands-on while delegating and training team members to take ownership.
• Foster continuous improvement of People Ops processes and systems.
• Manage complex employee relations, investigations, and terminations.
• Oversee FMLA, ADA, and leave management across all entities.
• Audit HR practices and employee files for compliance and risk.
• Escalate sensitive situations and model Flourish values.
• Oversee benefits administration, renewals, vendor relations, and open enrollment.
• Manage HRIS and ATS administration and data integrity.
• Develop and track People Ops metrics to inform decisions.

Skills

Leadership

People Operations

Employee Relations

FMLA/ADA knowledge

Multi-State Compliance

HRIS/Benefits

HR Metrics

Remote team leadership

Education

Bachelor's degree in Human Resources, Business Administration, or related field

Tools

HRIS

ATS

Job description

About Us

1 in 25 adolescents and young adults will be diagnosed with serious mental illness. The majority of these families struggle to get care. Flourish ( is here to ensure that everybody gets the same access to great care.

About the Position

We are seeking a strategic, experienced Senior Manager of People Operations to join our People Operations team. This role is ideal for a seasoned HR leader who thrives in growing organizations, brings deep expertise in multi-state compliance and team management, and can lead the evolution of our People Ops function as we grow from a small to large organization.

You are a great fit for this role if you are both a strategic builder and hands-on operator. No employee request is too small for your attention, but you also bring a wealth of perspective on how we can build better HR team functions in a remote environment. You will oversee core People Ops functions spanning employee relations, benefits and HRIS administration, leave administration and compliance — while managing and developing a team of collaborative HR professionals. You must be mission-aligned and deeply committed to supporting teams doing incredibly important work in the mental health space.

Role Responsibilities

Strategic Leadership & Team Management

• Lead and develop a team of HR professionals, providing coaching, mentorship, and performance management.

• Build and scale the People Ops function to support organizational growth and health.

• Be consistently hands-on while strategically delegating and training team members to take ownership of key functions as the team expands

• Foster a culture of continuous improvement, regularly assessing and optimizing People Ops processes and systems

HR & Employee Relations

• Manage complex employee relations matters including disciplinary actions, investigations, and terminations

• Oversee FMLA administration, ADA accommodation requests, and other leave management programs across all organizations

• Conduct regular audits of HR practices, policies, and employee files to ensure compliance and mitigate risk

• Act as an escalation point for sensitive or high-stakes employee situations

• Model Flourish values in challenging moments and coach team members to do the same

Multi-State Compliance & Risk Management

• Oversee employment law compliance across multiple states, ensuring adherence to federal, state, and local regulations

• Stay current on evolving employment legislation and proactively implement policy and process changes

• Partner with Director of People Operations on compliance matters and risk mitigation strategies

Benefits & HRIS Management

• Oversee benefits administration across multiple organizations, ensuring competitive and compliant offerings

• Manage annual benefits renewal processes, vendor relationships, and employee communications

• Lead open enrollment processes and serve as escalation point for complex benefits issues

• Oversee HRIS and ATS administration, ensuring data integrity and system optimization

• Develop and track key People Ops metrics to inform strategic decisions

• Ensure accurate and compliant employee records and documentation across all systems

Qualifications

Required

• Bachelor's degree in Human Resources, Business Administration, or related field

• 8+ years of progressive experience in People Operations or HR, with at least 3 years in a people management role

• Extensive experience managing complex employee relations matters, including disciplinary actions, investigations, and terminations

• Expert knowledge of FMLA, ADA, and other leave management programs

• Deep expertise in multi-state employment law compliance and risk management

• Demonstrated success scaling HR operations in a growing organization (mid-size to large company experience preferred)

• Exceptional judgment, discretion, and ability to handle highly sensitive and confidential matters

Preferred

• HR certification (SHRM-SCP, SPHR, or equivalent)

• Experience in healthcare, mental health, or mission-driven organizations

Schedule

Schedule can be 8:30am-5pm or 9am-5:30 pm in Central Time to ensure crossover with employees across time zones. Employee may be based anywhere in the US but must be available to work this schedule.

Job Type: Full-Time

Work Location: Remote, but attendance and events support is required at 2+ company events per year

Salary: $80,000-$94,000

Benefits:

• 401(k) matching

• Home Office Stipend

• Paid Time Off

• Medical, Dental, and Vision Insurance

Supervisor: This role reports to the Director of People Operations.

The Right Person

The right person (you!) cares deeply about improving outcomes and quality of life for individuals with serious mental health conditions and their families. If that resonates, we encourage you to apply, whether you check all the boxes or not. We’re focused on cultivating a community of people who can grow with us, and you might be the person we’re looking for, even if you don’t realize it yet. Notably, we encourage those with lived experience, and members of traditionally underrepresented communities to apply, including people of color, LGBTQ-identifying people, veterans, and differently abled individuals.

In your application, please feel free to note which pronouns you use (optional). If you need reasonable adjustments at any point in the application or interview process, please let us know.

EEO Statement

Flourish Health is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.

E-Verify

Flourish Health participates in E-Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States.