Sr. Manager of IT & Operations

Jobgether; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Fully remote (US)

Unlimited PTO with minimum two weeks

Parental leave

Medical, dental, and vision insurance

MacBook provided

Home workspace stipend $600

Annual company trip

Mental health support

Training and career development

Remote-first culture

Job summary

Jobgether is seeking an IT leader to own and drive internal IT operations for a fast-growing, remote-first organization in the United States. You will manage IAM, MDM, SSO/SAML integrations, Google Workspace, and security programs while building scalable processes.

Expect to define an IT roadmap, lead SOC 2 readiness, and optimize vendor relationships. You will collaborate with executives to support a distributed workforce, automate onboarding/offboarding, and balance security with usability.

Qualifications

• At least 7 years of experience in IT, systems administration, or technical operations.
• At least 1–2 years of experience in an IT leadership or management role, ideally within a SaaS company or startup environment.
• Hands‑on experience administering identity and access management (IAM), mobile device management (MDM), SAML/SSO integrations, and Google Workspace.
• Practical scripting and automation experience, with the ability to work comfortably in command-line environments and administrative consoles.
• Familiarity with endpoint security tools and cross-platform device management across Mac, Windows, and mobile devices.
• Experience implementing or supporting security controls and compliance requirements, particularly SOC 2.
• Strong operational mindset, with the ability to resolve support issues while building systems and processes that prevent recurring problems.
• Ability to manage competing priorities and measure operational effectiveness through system uptime, resolution times, and employee experience.
• Strong documentation, communication, and stakeholder collaboration skills.
• High degree of ownership, accountability, and attention to detail.
• Commitment to balancing security and compliance requirements with usability and employee productivity.
• Interest in using AI and modern technologies to improve efficiency, automate workflows, and strengthen IT operations.
• Ability to work remotely with at least four hours overlap each day with the team's core working hours.
• Willingness to attend in-person interviews in Austin, Texas, if required.

Responsibilities

• Own and continuously improve internal IT operations, including endpoint management, identity and access management, SaaS administration, and corporate infrastructure.
• Maintain reliable systems and provide effective technical support to keep employees productive.
• Develop and execute a near-term IT roadmap aligned with organizational growth, identifying gaps, prioritizing improvements, and delivering solutions consistently.
• Manage the IT and corporate technology budget, oversee vendor relationships and renewals, negotiate contracts, and identify opportunities to reduce costs and eliminate redundant tools.
• Lead internal IT support for SOC 2 audits by preparing evidence, maintaining controls, and implementing security policies and compliance standards.
• Shift compliance practices toward proactive risk reduction through stronger controls, documentation, and ongoing security improvements.
• Administer and secure Google Workspace and corporate identity infrastructure, including SSO, SAML configurations, conditional access policies, and endpoint security.
• Manage endpoint security across Mac, Windows, and mobile devices using tools such as Microsoft Defender and Iru Avert.
• Build and maintain automation for employee onboarding, offboarding, and hardware provisioning using low-code platforms, Google Apps Script, Bash, or PowerShell.
• Establish and enforce governance policies for AI tools, including access management, data privacy boundaries, and mitigation of shadow AI risks in collaboration with Engineering and Legal.
• Maintain accurate, audit-ready documentation covering the corporate technology environment.
• Deliver internal training on security best practices, security hygiene, and data privacy.
• Use AI tools to improve documentation, resolve routine support requests, develop automations, and identify recurring support trends and opportunities for improvement.
• Partner with department leaders and executives to resolve operational bottlenecks and support the needs of a distributed workforce.

Skills

IAM administration

SAML/SSO

Google Workspace

Scripting/Automation

Endpoint security

SOC 2/compliance

Leadership

Remote work coordination

SaaS operations

Tools

Google Apps Script

PowerShell

Bash

Microsoft Defender

Iru Avert

Job description

Accountabilities

• Own and continuously improve internal IT operations, including endpoint management, identity and access management, SaaS administration, and corporate infrastructure.
• Maintain reliable systems and provide effective technical support to keep employees productive.
• Develop and execute a near-term IT roadmap aligned with organizational growth, identifying gaps, prioritizing improvements, and delivering solutions consistently.
• Manage the IT and corporate technology budget, oversee vendor relationships and renewals, negotiate contracts, and identify opportunities to reduce costs and eliminate redundant tools.
• Lead internal IT support for SOC 2 audits by preparing evidence, maintaining controls, and implementing security policies and compliance standards.
• Shift compliance practices toward proactive risk reduction through stronger controls, documentation, and ongoing security improvements.
• Administer and secure Google Workspace and corporate identity infrastructure, including SSO, SAML configurations, conditional access policies, and endpoint security.
• Manage endpoint security across Mac, Windows, and mobile devices using tools such as Microsoft Defender and Iru Avert.
• Build and maintain automation for employee onboarding, offboarding, and hardware provisioning using low-code platforms, Google Apps Script, Bash, or PowerShell.
• Establish and enforce governance policies for AI tools, including access management, data privacy boundaries, and mitigation of shadow AI risks in collaboration with Engineering and Legal.
• Maintain accurate, audit-ready documentation covering the corporate technology environment.
• Deliver internal training on security best practices, security hygiene, and data privacy.
• Use AI tools to improve documentation, resolve routine support requests, develop automations, and identify recurring support trends and opportunities for improvement.
• Partner with department leaders and executives to resolve operational bottlenecks and support the needs of a distributed workforce.

Requirements:

• At least 7 years of experience in IT, systems administration, or technical operations.
• At least 1–2 years of experience in an IT leadership or management role, ideally within a SaaS company or startup environment.
• Hands‑on experience administering identity and access management (IAM), mobile device management (MDM), SAML/SSO integrations, and Google Workspace.
• Practical scripting and automation experience, with the ability to work comfortably in command-line environments and administrative consoles.
• Familiarity with endpoint security tools and cross-platform device management across Mac, Windows, and mobile devices.
• Experience implementing or supporting security controls and compliance requirements, particularly SOC 2.
• Strong operational mindset, with the ability to resolve support issues while building systems and processes that prevent recurring problems.
• Ability to manage competing priorities and measure operational effectiveness through system uptime, resolution times, and employee experience.
• Strong documentation, communication, and stakeholder collaboration skills.
• High degree of ownership, accountability, and attention to detail.
• Commitment to balancing security and compliance requirements with usability and employee productivity.
• Interest in using AI and modern technologies to improve efficiency, automate workflows, and strengthen IT operations.
• Ability to work remotely with at least four hours of overlap each day with the team's core working hours.
• Willingness to attend in-person interviews in Austin, Texas, if required.

Benefits:

• Competitive compensation and equity or ownership interest.
• Fully remote employment, with the flexibility to work from anywhere in the United States.
• Unlimited paid time off, with employees required to take at least two weeks off annually.
• Paid parental leave for all new parents.
• Medical, dental, and vision insurance through Aetna, with 100% of individual premiums covered on base plans and 50% of dependent premiums.
• MacBook provided for work.
• $600 allowance to set up or improve your home workspace.
• Annual company-wide trip focused on connection, creativity, and team engagement.
• Mental health support, including free memberships to mindfulness and talk therapy services.
• Access to training programs, structured career paths, and professional development opportunities.
• A collaborative, remote-first working environment with regular manager check-ins and a focus on career growth.