Sr. Manager Loyalty - ecommerce

Samsung Electronics Perú; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Tuition Assistance

Job summary

Samsung Electronics America, Inc. is seeking a Senior Manager, New Business Strategy to lead strategic development and program management for loyalty and rewards platforms within eCommerce.

The role involves guiding project planning, prioritization, financial reporting, and cross-functional collaboration with HQ and regional teams. You will define program strategy, establish governance, manage budgets and resources, develop KPI dashboards, and ensure timely delivery while communicating findings

Qualifications

• Bachelor’s Degree preferred.
• 8+ years of Product, Online, Sales, or Marketing Management experience, preferably in a telecommunication or FMCG environment.
• Experience with team management and leadership.
• Sales and Financial management of significant sized business.
• Experience planning, organizing, and managing.
• Experience with senior stakeholder communication and influencing skills.
• Portfolio management of significant sized business.

Responsibilities

• Develop and manage strategic direction and programs for new sellout platforms focusing on Loyalty and Rewards.
• Oversee planning, execution, and evaluation of key eCommerce projects.
• Define strategy, objectives, governance, and metrics; manage budgets and risks.
• Lead cross-functional teams, ensure timely reporting and decision making.
• Provide capacity planning, resource tracking, and financial管理 across the program portfolio.
• Collaborate with HQ and regional teams to align product/marketing strategies.
• Track KPIs, maintain dependency logs, and ensure adherence to budgets.

Skills

Product management

Online sales/marketing

Team leadership

Sales & financial mgmt

Strategic planning

Stakeholder communication

Portfolio management

Education

Bachelor's Degree

Job description

Position Summary

This role is not eligible for immigration sponsorship Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

• This role has the overall responsibility for strategic development and program management for new sellout platforms with a focus on Loyalty and Rewards programs.
• You will oversee the planning, execution and evaluation of key projects within eCommerce.
• You will be responsible for the strategic vision and blueprint development; benefits and quality management; stakeholder management; portfolio management; program, project planning including milestone management; and risk and issue management.
• Operationally, the Senior Manager, New Business Strategy provides and enables project prioritization, management information, financial reporting, resource planning, decision making, and recruitment.
• Create and ensure the successful implementation of program strategy, objectives, targets, and deliverables.
• Work closely with eCommerce leadership and HQ on project deliverables.
• Manage program reporting and prepare regular status reporting.
• Establish frameworks and standards for Program and Project Management.
• Manage and compile Program related financial and KPI information.
• Oversee project costs and ensure finances are well managed.
• Provide and maintain a capacity planning and resource tracking service across the Program planned.
• Track financial reporting whilst ensuring that the program and projects adhere to the agreed budget.
• Ensure cross-program dependencies are managed and the dependency log is accurately maintained.
• Build cohesion within the team and motivate team to produce quality work.
• Define and embed project control and governance.
• Provide Project planning, Milestone management, Scope management, Resource forecasting; Financial Management; Change Management across the project portfolio.
• Ensure budgets are managed according to divisional requirements.
• Data synthesis and interpretation (assessing key change drivers).
• Data forecasting (e.g., using regressions, predictive modeling).
• Preparing C-level reports communicating findings in a succinct and visual manner.
• Cross Functional Collaboration.
• Communicate regularly and closely with HQ, Head of Departments and Business Managers regarding information related to products as required to ensure effective and timely support.
• Close partnership with RHQ to leverage portfolio learnings across countries.
• Closely work with Samsung’s distributors to enable achievement of targets.
• Works closely with corporate marketing functions (Digital, Social, PR, .com) to ensure division strategy and plans are effectively implemented and reviewed.

Skills and Qualifications

• Minimum Qualifications: Bachelor’s Degree preferred.
• 8+ years of Product, Online, Sales, or Marketing Management experience, preferably in a telecommunication or FMCG environment.
• Experience with team management and leadership.
• Sales and Financial management of significant sized business.
• Experience planning, organizing, and managing.
• Experience with senior stakeholder communication and influencing skills.
• Portfolio management of significant sized business.

#LI-MS1

Benefits

Regular full-time employees (salaried or hourly) have access to benefits including:

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance (after 12 months)
• Paid Time Off
• Student Loan Program (after 12 months)
• Wellness Incentives
• and many more.

In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

Equal Opportunity and Diversity Statement

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Additional Company Information

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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at https://news.samsung.com/global/.