Sr. Manager, Learning & Development

Wingstop Restaurants Inc.; Dallas (TX); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

Volunteer day

Competitive bonus

Employee stock purchase plan

Health savings or FSA

401k

Life and AD&D insurance

Education Assistance

Wellness reimbursement

Parental leave

Lunch in office

Job summary

Wingstop Restaurants Inc. is seeking a Sr. Manager of Learning & Development to lead our Content Development and LMS teams. You will align learning strategies with business goals to drive performance for company-owned and franchised restaurants, domestic and international.

You will implement a new LMS, drive adoption, and design engaging training solutions across e-Learning, video, manuals, and micro-learning, while guiding two Content Designers and a LMS Administrator.

Qualifications

• 4-7 years’ experience managing Learning Management Systems, creating training content and leading people.
• Experience implementing or adopting an LMS and driving its adoption.

Responsibilities

• Strategically prioritize training needs and build implementation plans.
• Close learning gaps by sourcing resources and implementing timely solutions.
• Develop role-based, blended learning for restaurants (domestic and international).
• Align training with Wingstop brand values, service standards and procedures.
• Partner with Brand Partners and leaders to identify learning opportunities.
• Improve LMS through analytics, reporting and continuous improvement.

Skills

LMS management

Content development

Project management

Cross-functional collaboration

Data analytics

Stakeholder management

Education

Bachelor's degree in relevant field

Tools

LMS software

Job description

We’re not in the wing business. We’re in the flavor business. It’s been our mission To Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way, of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

The Sr. Manager of Learning & Development will be responsible for leading our Content Development and Learning Management System (LMS) Teams. This role will align the learning and performance strategy with the business strategy to drive performance and results for our company owned and franchised restaurants.

The Sr. Manager of Learning & Development will develop, design and revise learning solutions that engage, instruct, and impact the success of the organization. Additionally, they will support the implementation of a new LMS and be the advocate who drives its adoption and usage.

WHAT YOU’LL DO

In this role you will:

• Strategically prioritize current and future state training needs; manage these projects by setting achievable deadlines and building strong implementation plans
• Identify and close learning gaps in the organization by monitoring internal needs, finding best fit learning resources and implementing solutions in a timely manner
• Partner cross-functionally to develop role-based, blended learning solutions for company owned and franchised restaurants (domestic and international), including e-Learning, video, job aids, micro learning, manuals, etc.
• Ensure alignment of training programs with Wingstop's brand values, service standards, and operational procedures
• Serve as a strategic partner to Brand Partners and internal business leaders to identify learning opportunities and solutions
• Identify best practices for the LMS and have a continuous improvement mindset that identifies opportunities to improve and maximize the system
• Ensure the integrity of all learning materials and programs by adhering to a consistent content management process
• Summarize data succinctly and identify action items based on data, i.e., analytics and reporting capabilities
• Have exceptional project management abilities and demonstrated ability to navigate multiple priorities
• Work in a fast pace, agile environment; have the ability to pivot and successfully manage change
• Manage two Content Designers and a LMS Administrator who design, develop, publish and maintain training content and programs
• Identify innovative training methods and technologies to enhance the efficiency and effectiveness of training programs

WHO YOU ARE

HUMBLE: You feel there is always opportunity to further your personal and professional growth. You have college degree and a passion for food.

HUNGRY: You have a fire in you to keep pursuing excellence, particularly in a fast-paced, dynamic environment. You have 4-7 years’ experience managing Learning Management Systems, creating training content and leading people. You are a self-starter and can achieve goals within an efficient timeframe with given direction.

SMART: You have a high degree of emotional intelligence and a thirst for knowledge. You have the aptitude to work both independently and collaboratively, the talent to apply sound, strategic thinking and analysis to address a variety of business circumstances, and the capability to produce high-quality, detail-oriented work within a fast-paced environment.

SERVICE-MINDED: You consider others at every turn by exercising your responsibilities in an energetic, proactive and organized way.

ENTREPRENEURIAL: You work with an owner’s mentality when collaborating cross-functionally as you manage multiple concurrent projects from inception through execution.

A DAY IN THE LIFE

So, what does ‘all in a day’s work’ look like to a Wing Expert in this role? Your day could shape up somewhat like this:

• Frequent use of a computer and other technology essential to the successful completion of your everyday role responsibilities, often in a seated position.
• Frequent use of mental energy while gathering, documenting, analyzing, and communicating information with cross-functional colleagues, vendors, and extended Wingstop team.
• Routine need to shift priorities among simultaneous projects, while upholding quality and sense of urgency.
• Less than 10% travel; work from home on Fridays

BENEFITS

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Basic life and AD&D insurance provided
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave

Fun is the best flavor:

• Lunch provided every Tuesday and Thursday in office
• Work from home Fridays
• Discount on Wingstop gift cards
• Discounts at Under Armour, FitBit, NFL, and NHL
• Discounted onsite dry cleaning
• Discounted onsite car detailing
• Onsite game room and patio

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.