Sr Manager, IT Service Delivery

Delek US; Nashville (TN); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

401(k) match

Medical benefits from day one

Free Calm app

Annual incentives / bonuses

Job summary

Delek US Holdings seeks an IT service delivery leader to build strong relationships with business units, define and support required IT services, and establish service level agreements. The role is the primary contact for service issues and ensures alignment with business goals.

gewenste qualifications include 4‑year degree, 8+ years in related field, and 2+ years of management experience. The position emphasizes governance, budgeting, and cross‑functional collaboration across the organization.

Qualifications

• Requires 4‑year/Bachelor’s Degree (Required).
• Two or more years Management experience (Required).
• Eight or more years Experience in a related field (Required).
• No Licensure or Certification Required.

Responsibilities

• Develops effective relationships with business units, divisions, or groups of users and ensures required IT services are identified, developed, and supported to the satisfaction of the business unit/division.
• Establishes and maintains service level agreements and serves as the main point of contact for all service issues.

Skills

Business Acumen

Contract Management

Governance Frameworks

Systems & Technology Integration

IT Infrastructure

Relationship Management

Education

Bachelor's Degree

Job description

Are you looking for a career in a dynamic and innovative company that values versatility, growth, and teamwork? Look no further than Delek US Holdings!

What is Delek? What do we do?

We are a boutique‑sized diversified downstream energy company with a range of assets, including petroleum refining and logistics.

• Our refineries in Texas, Arkansas, and Louisiana have a combined crude capacity of 302,000 barrels per day
• Our logistics business currently owns and operates 720 miles of crude and product pipelines, a 600‑mile crude oil gathering system, and storage tanks and terminals.

Delek Benefits

We offer fantastic benefits that include up to a 10% match on 401(k) on your hire start, with a vesting timeline of only one year, along with medical benefits that start on day one with a 30% premium rebate annually. We value your well‑being and all employees now have access to the Calm app for free, which is used for meditation, stress management, and better sleep. Through our performance management program, you can earn additional annual incentives as you set and achieve goals. Our pay‑for‑performance culture motivates our employees to improve Delek’s year‑over‑year company, business unit, and individual results. With some of the highest bonus payouts in recent years, we know that our success is due to our talented and dedicated team. We are looking for individuals like you to help us continue this momentum and bring new ideas to the table. At Delek, you will have the opportunity to make an impact and grow your career in a supportive and innovative environment.

Job Summary

Develops effective relationships with business units, divisions, or groups of users. Ensures required IT services are identified, developed, and supported to the satisfaction of the business unit/division. Establishes and maintains service level agreements and is the main point of contact for all service issues.

Education and Experience

• 4‑year / Bachelor’s Degree (Required)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
• Two (2) or more years Management experience (Required)
• Eight (8) or more years Experience in a related field (Required)
• No Licensure or Certification Required.

Job Requirements

• Business Acumen
• Business Processes
• Contract Management
• Governance Frameworks
• Systems & Technology Integration
• IT Infrastructure
• Solution Delivery Methodologies
• Managing Across Organizational Lines
• Relationship Management
• Strategic Planning
• Managing People
• Change Agility
• Collaboration
• Decision Making
• Drive for Results
• Team Building
• Communication
• Learning Agility
• Ownership
• Ability to lift up to 50 pounds; must be able to squat and stand repeatedly during workday, may need to help move equipment and work in small office spaces; occasional work outdoors for those located at a refinery (Refinery sites may have additional safety requirements)
• Maintains professional relationships with Delek's business units at various job levels to ensure alignment to assist them in reaching their goals
• Maintains and communicates aligned IT strategy while building the technology roadmap with IT initiatives in support of the business strategy
• Manages a cross‑functional offshore team to support business service requests and manage SLAs
• Demonstrates an ability to rapidly learn new business processes and assess gaps between those processes and business initiatives
• Displays an ability to retain process knowledge and apply toward understanding integration impact with existing and new processes
• Supports budget planning and execution
• Understands and applies the various IT methodologies which include project management, service management and system architecture
• Works with other IT groups and business units, troubleshooting and resolving escalated technical problems
• Assists in implementing fixes for performance issues within support applications
• Assists with implementing computing architecture based on approved designs
• Works to identify customer requirements and technical scoping for upcoming projects, partnering with Infosys outsourcing teams on execution
• Provides reports to management, as required
• While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.

Core Competencies

Change Agility – Identifies, initiates, and adapts to organizational changes that foster enhanced effectiveness, efficiency, safety, and ultimately business results.

Collaboration – Sees connection points across the organization and partners effectively with others to achieve common goals.

Decision Making – Selects a course of action to reduce risk and uncertainty and create optimal outcomes.

Drive for Results – Drives to achieve challenging performance objectives.

Team Building – Builds trust, fosters openness, and provides support. As the manager of a team, selects and motivates a strong team.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans.