Manager, CI/OT Service Delivery

Delek US; Tyler (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Delek US Holdings is seeking an IT/OT Leader to drive strategic oversight, implementation, and lifecycle management of IT/OT systems ensuring safe and reliable operations.

The role establishes SLAs, serves as main escalation point, and partners with internal teams, vendors, and business units to deliver high-quality services and drive innovation.

Qualifications

• 4 year / Bachelor's Degree (Required).
• Four (4) or more years experience in a related field (Required).
• No Licensure or Certification Required.

Responsibilities

• Oversee IT/OT systems lifecycle to ensure safe, compliant operations.
• Establish SLAs and serve as escalation point for service issues.
• Collaborate with stakeholders, vendors, and tech teams to deliver services.
• Build technology roadmap aligning with business strategy and initiatives.

Skills

Business Acumen

Business Processes

Systems Integration

IT Infrastructure

Solution Delivery

Relationship Management

Team Leadership

People Management

Technical Knowledge

Education

Bachelor's Degree

Job description

Are you looking for a career in a dynamic and innovative company that values versatility, growth, and teamwork? Look no further than Delek US Holdings!

WHAT IS DELEK? WHAT DO WE DO?

We are a boutique-sized diversified downstream energy company with a range of assets, including petroleum refining and logistics.

• Our refineries in Texas, Arkansas, and Louisiana have a combined crude capacity of 302,000 barrels per day
• Our logistics business currently owns and operates 720 miles of crude and product pipelines, a 600-mile crude oil gathering system, and storage tanks and terminals.

Delek Benefits

We offer fantastic benefits that include up to a 10% match on 401K on your hire start, with a vesting timeline of only one year, along with medical benefits that start on day onewith a 30% premium rebate annually! We value your well-being and all employees now have access to the Calm app for FREE, which is used for meditation, stress management, and better sleep. Through our performance management program, you can earn additional annual incentives as you set and achieve goals. Our pay for performance culture motivates our employees to improve Delek’s year-over-year company, business unit, and individual results. With some of the highest bonus payouts in recent years, we know that our success is due to our talented and dedicated team. We are looking for individuals like you to help us continue this momentum and bring new ideas to the table. At Delek, you will have the opportunity to make an impact and grow your career in a supportive and innovative environment.

Job Summary

This role is accountable for the strategic oversight, implementation, and lifecycle management of IT/OT systems to ensure safe, compliant, and reliable operations. Establishes and maintains service level agreements and is the main point of escalation for all service issues. The leader collaborates with internal stakeholders, vendors, and technology teams to deliver high-quality services, drive innovation, and support operational goals.

Education And Experience

• 4 year / Bachelor's Degree (Required)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
• Four (4) or more years Experience in a related field (Required)
• No Licensure or Certification Required.

Job Requirements

• Business Acumen
• Business Processes
• Systems & Technology Integration
• IT Infrastructure
• Solution Delivery Methodologies
• Relationship Management
• Computer Hardware Knowledge
• Software Product Knowledge
• Managing People
• Leading Diverse Team
• May need to help move equipment and work in small office spaces , Occasional work outdoors for those located at a refinery (Refinery sites may have additional safety requirements), Ability to lift up to 50 pounds, Must be able to squat and stand repeatedly during workday, Regular travel to refinery sites (approximately 25 – 40%), Travel may increase during major maintenance events or capital project implementations, Must be able to wear required PPE
• Maintains a professional relationship with the Delek's business units to ensure alignment to assist them in reaching their goals
• Maintains and communicates aligned IT/OT strategy while building the technology roadmap with IT/OT initiatives in support of the business strategy
• Demonstrates an ability to rapidly learn new business processes and assess gaps between those processes and business initiatives
• Displays an ability to retain process knowledge and apply toward understanding integration impact with existing and new processes
• Develops effective work relationships at various job levels with different business units to ensure strategy is aligned across the organization
• Understands and applies the various IT methodologies which include project management, service management and system architecture
• Works with other IT groups and business units, troubleshooting and resolving escalated technical problems
• Assists in implementing fixes for performance issues within support applications
• Assists with implementing computing architecture based on approved designs
• Works to identify customer requirements and technical scoping for upcoming projects
• Provide reports to management, as required
• While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.

CORE COMPETENCIES

Change Agility (level 2 Supporting)

Identifies, initiates, and adapts to organizational changes that foster enhanced effectiveness, efficiency, safety, and ultimately business results.

Collaboration (level 2 Supporting)

Sees connection points across the organization and partners effectively with others to achieve common goals.

Decision Making (level 2 Supporting)

Selects a course of action to reduce risk and uncertainty and create optimal outcomes.

Drive For Results (level 2 Supporting)

Drives to achieve challenging performance objectives.

Team Building (level 2 Supporting)

Builds trust, fosters openness, and provides support. As the manager of a team, selects and motivates a strong team.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans.