Sr Manager, IT Service Delivery

Delek US Holding Inc; Brentwood (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Delek US Holding Inc is seeking an IT-focused professional to develop relationships with business units and ensure IT services align with business needs. You will establish SLAs and act as the main point of contact for service issues, while shaping the IT strategy and technology roadmap in support of Delek's goals.

You will lead a cross-functional offshore team, manage budget planning and execution, and collaborate with Infosys outsourcing partners to drive service delivery and improvements

Qualifications

• Bachelor's degree required; equivalent combination of education and experience may be considered.
• Two or more years of management experience required.
• Eight or more years of experience in a related field required.
• No licensure or certification required.

Responsibilities

• Develops relationships with business units to ensure IT services meet business needs.
• Establishes and maintains SLAs and serves as the main contact for service issues.
• Maintains IT strategy and builds a technology roadmap aligning with business goals.
• Leads a cross-functional offshore team to support service requests and SLAs.
• Supports budget planning and execution; applies project, service, and system architecture methodologies.
• Collaborates with Infosys outsourcing teams on execution and provides management reports.

Skills

Business Acumen

Business Processes

Contract Management

Governance Frameworks

IT Infrastructure

Solution Delivery Methodologies

Managing Across Organizational Lines

Relationship Management

Strategic Planning

Managing People

Change Agility

Drive for Results

Team Building

Communication

Learning Agility

Ownership

Physical Ability

Education

Bachelor's Degree

Equivalent Education & Experience

Job description

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WHAT IS DELEK? WHAT DO WE DO?

We are a boutique-sized diversified downstream energy company with a range of assets, including petroleum refining and logistics.

Our refineries in Texas, Arkansas, and Louisiana have a combined crude capacity of 302,000 barrels per day

Our logistics business currently owns and operates720 milesof crude and product pipelines, a 600-mile crude oil gathering system, and storage tanks and terminals.

DELEK BENEFITS:

We offer fantastic benefits that include up to a 10% match on 401K on your hire start, with a vesting timeline of only one year, along with medical benefits that start on day onewith a 30% premium rebate annually! We value your well-being and all employees now have access to the Calm app for FREE, which is used for meditation, stress management, and better sleep. Through our performance management program, you can earn additional annual incentives as you set and achieve goals. Our pay for performance culture motivates our employees to improve Delek’s year-over-year company, business unit, and individual results. With some of the highest bonus payouts in recent years, we know that our success is due to our talented and dedicated team. We are looking for individuals like you to help us continue this momentum and bring new ideas to the table. At Delek, you will have the opportunity to make an impact and grow your career in a supportive and innovative environment.

JOB SUMMARY

Develops effective relationships with business units, divisions, or groups of users. Ensures required IT services are identified, developed, and supported to the satisfaction of the business unit/division. Establishes and maintains service level agreements and is the main point of contact for all service issues.

EDUCATION AND EXPERIENCE

• 4 year / Bachelor's Degree (Required)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
• Two (2) or more years Management experience (Required)
• Eight (8) or more years Experience in a related field (Required)
• No Licensure or Certification Required.

JOB REQUIREMENTS

• Business Acumen
• Business Processes
• Contract Management
• Governance Frameworks
• IT Infrastructure
• Solution Delivery Methodologies
• Managing Across Organizational Lines
• Relationship Management
• Strategic Planning
• Managing People
• Change Agility
• Drive for Results
• Team Building
• communication
• Learning Agility
• Ownership
• Ability to lift up to 50 pounds, Must be able to squat and stand repeatedly during workday, May need to help move equipment and work in small office spaces, Occasional work outdoors for those located at a refinery (Refinery sites may have additional safety requirements)
• Maintains professional relationships with the Delek's business units at various job levels to ensure alignment to assist them in reaching their goals
• Maintains and communicates aligned IT strategy while building the technology roadmap with IT initiatives in support of the business strategy
• Manages a cross-functional offshore team to support busienss service requests and manage SLAs
• Demonstrates an ability to rapidly learn new business processes and assess gaps between those processes and business initiatives
• Displays an ability to retain process knowledge and apply toward understanding integration impact with existing and new processes
• Supports budget planning and execution
• Understands and applies the various IT methodologies which include project management, service management and system architecture
• Works with other IT groups and business units, troubleshooting and resolving escalated technical problems
• Assists in implementing fixes for performance issues within support applications
• Assists with implementing computing architecture based on approved designs
• Works to identify customer requirements and technical scoping for upcoming projects, partnering with Infosys outsourcing teams on execution
• Provides reports to management, as required
• While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.

CORE COMPETENCIES

CHANGE AGILITY (LEVEL 3 APPLYING):

Identifies, initiates, and adapts to organizational changes that foster enhanced effectiveness, efficiency, safety, and ultimately business results.

COLLABORATION (LEVEL 3 APPLYING):

Sees connection points across the organization and partners effectively with others to achieve common goals.

DECISION MAKING (LEVEL 3 APPLYING):

Selects a course of action to reduce risk and uncertainty and create optimal outcomes.

DRIVE FOR RESULTS (LEVEL 3 APPLYING):

Drives to achieve challenging performance objectives.

TEAM BUILDING (LEVEL 3 APPLYING):

Builds trust, fosters openness, and provides support. As the manager of a team, selects and motivates a strong team.

#LI-EB1

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans.

BECOME PART OF THE ENERGY

It’s an exciting time to join Delek. We’re on a mission to attract, retain, and engage the best and brightest talent – those who are great team players and leaders who make it their first priority to serve.

• We are performance driven
• We value a passion for excellence
• We value teamwork
• We value and reward hard work and dedication

Delek US offers the opportunity to provide you with more than a job – we want to help you build a career.

Since our inception, our ability to hire the right people for the job has served us well, resulting in an impressive record of consistent growth and profitability. With more than 3,500 employees in nine states, we have brought together a diverse team of professionals passionate about investing their time and expertise in one of the most dynamic downstream energy companies in the market today.