Sr. Manager, IT Operations

Symetra Financial Corporation; United States; Remote; USD 137,000 - 230,000; Full time

Job summary

A leading financial services company is seeking a Sr. Manager for IT Operations to lead technical teams and ensure the delivery of IT services. The role involves managing staff, fostering a culture of accountability, and driving continuous improvement. The ideal candidate will have extensive IT operations experience and strong leadership skills, with a focus on collaboration and problem resolution. Join a company committed to inclusion and financial freedom.

Benefits

Flexible full-time or hybrid telecommuting arrangements

401(k) plan with company matching

Paid time away including vacation and sick time

Community impact through company matching

Qualifications

• 8+ years of dynamic technical experience within IT Operations.
• 5+ years of leadership experience managing technical teams.
• Solid understanding of endpoint management and ITIL-aligned service management.

Responsibilities

• Lead and develop a diverse team of 8–15 IT Staff Members.
• Ensure SLA/SLO targets are consistently met across all support channels.
• Drive continuous improvement using data and feedback.

Skills

Leadership

Communication

Collaboration

Agile Practices

Problem Resolution

Education

Bachelor’s degree in Computer Science

Tools

ITIL

CompTIA

MCSA

Job description

Symetra has a superb opportunity to join our team as a Sr. Manager, IT Operations!

About the role

The Senior IT Operations Manager will have accountability for leading and setting the technical direction/vision for internal team(s) of technical resources responsible for the successful delivery of IT operational services. These services can be provided by both internal employees and external IT service providers. Operational services provided by the IT Operations manager and their team may include infrastructure services, end user computing services, security, vendor management, and more.

What you will do

• Lead, develop, and coach a diverse team of 8–15 IT Staff Members.
• Provide timely feedback and career development guidance, proactively identifying growth opportunities for team members.
• Champion a culture of ownership, accountability, and full problem resolution across the team.
• Ensure SLA/SLO targets are consistently met across all support channels, providing clear reporting metrics.
• Support resolution of escalated or complex technical issues by removing roadblocks and coordinating cross-functional efforts.
• Promote root cause resolution and ensure appropriate documentation and Knowledge Base updates are completed for long-term impact.
• Cultivate strong partnerships with peers across IT functions to align support with business needs.
• Build and maintain trust-based relationships with executive stakeholders, reshaping perceptions of support through consistent delivery and responsiveness.
• Drive continuous improvement using data and feedback to evolve processes, tools, and team capabilities.
• Apply agile methodologies to manage support workstreams and lead the team through iterative project delivery.
• Collaborate with internal vendor support partners to ensure vendor performance meets expectations and aligns with internal standards for quality and responsiveness.
• Oversee asset management strategy and compliance, ensuring operational efficiency and audit readiness.

What we offer you

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are crafted to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $137,500 - $229,200 plus eligibility for annual bonus program.

Who you are

• 8+ years of dynamic technical experience within IT Operations or IT Support.
• 5+ years of leadership experience managing technical teams of 8–15 individual contributors and leads.
• Demonstrated success crafting a culture of full accountability and continuous improvement.
• Experience working cross-functionally and influencing at all levels of the organization.
• Confirmed ability to deliver strategic outcomes while managing operational execution.
• Solid understanding of endpoint management, end user device technologies, and ITIL-aligned service management.
• Experience applying agile practices to operational and project delivery workstreams.
• Experience coordinating with Managed Service Providers.
• Expert communication and collaborator leadership skills.
• Bachelor’s degree in Computer Science, Engineering, or related field—or equivalent practical experience.
• Preferred certifications: ITIL, CompTIA, MCSA, or equivalent.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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