SR Manager, Human Resources Governance and Data Integrity

Goodwill Industries of Houston; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Goodwill Houston is seeking a Sr. Manager, Human Resources Governance and Data Integrity to ensure HR data accuracy, policy control, and risk management across the HR function.

You will oversee data dashboards, governance of HRIS, and lifecycle management of job descriptions, while guiding policy updates and compliance with applicable laws. The role supervises Compensation & Benefits, Shared Services, Data Integrity, and HR Compliance, driving continuous improvement and ensuring audit readiness

Qualifications

• Bachelor's degree required.
• Master's degree preferred or equivalent experience.
• Minimum 3 years of HR compliance experience.
• Minimum 1 year leading an HR team.
• Proficient in Microsoft Office and data tools.
• Experience with HRIS (Workday or similar).
• Ability to maintain confidentiality of sensitive information.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Govern HR policies, SOPs, and process controls.
• Ensure HR data quality, dashboards, and reporting accuracy.
• Oversee HRIS governance, data structures, access, and workflows.
• Maintain job descriptions lifecycle and incumbency.
• Support CARF accreditation and regulatory compliance.
• Collaborate with Legal and Compliance teams on EEOC matters.
• Lead risk-based process improvements across HR operations.

Skills

Strong communication skills

Leadership of HR team

Data governance, data integrity

Regulatory compliance knowledge

Confidentiality

Education

Bachelor's degree

Master's degree preferred

Tools

Workday

HRIS

Microsoft Office

BI tools

Job description

Job Title: Sr. Manager, Human Resources Governance and Data Integrity

Department: Human Resources (HR)

Reports to: Director, HR Operations

FLSA Status: Exempt

Mission Support

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Position Summary

Ensures the integrity, compliance, and reliability of HR operations, data, and risk controls across the HR organization. Serves as the architect and steward of HR Governance, ensuring the accuracy of HR data, the effectiveness of policy and procedure controls, audit readiness, and the management of people-related risks. Remains engaged in continuous process improvement to reduce risk by understanding and enforcing regulations and by complying with all legal employment requirements, workforce standards, policies, and procedures. Provides guidance and recommends new procedures to GWH leaders and associates. Supervises Compensation & Benefits, Shared Services, Data Integrity, and HR Compliance.

Essential Duties and Responsibilities

Policy and Procedure Management

• Create and maintain the associate handbook and ensure it is acknowledged by all associates upon hire and whenever updates are made.
  • Establish a cadence for updates and ensure execution occurs as planned.
• Responsible for finalizing, maintaining, and tracking HR policies, standard operating procedures (SOPs), and similar documents for the organization.
• Collaborate with all GWH departments regarding people policy and procedures development to ensure HR compliance with all federal, state, and local laws, regulations, and current GWH policies.
• Manage communication regarding new HR policies and policy updates.

HR Compliance, Reporting, and Data Accuracy

• Create and support people data dashboards and visualizations that provide insight into human capital and its impact on the enterprise.
• Ensure accurate and timely reporting of HR data entered into various systems.
• Implement and maintain HR data quality controls and ensure regular data audits are performed & corrective action is taken when necessary.
• Oversee governance of HR information systems (HRIS), ensuring data structures, access, controls, and workflows are compliant and support reporting needs.
• Ensure that new position requirements are fulfilled, including the creation and approval of job descriptions aligned with organizational objectives.
• Manage and update the lifecycle of all job descriptions, including creation, revisions, and version control.
• Provide support and assistance to ensure that GWH HR is compliant with CARF accreditation and regulatory standards.
  • Assist with preparing and presenting for HR in the accreditation process.
• Develop and implement action plans to address areas not meeting HR operational or regulatory standards.

Associate Relations and Human Capital Compliance

• In partnership with HRBP and/or Corporate Compliance, review and support the resolution of associates and risk-related relations issues in accordance with legal requirements and best organizational practices.
• Ensure human capital compliance by aligning performance with GWH goals and expectations.
• Partner with GWH legal team & corporate compliance team to assist with EEOC, associate relations, and other employment-related claims.
• Collaborate with GWH's corporate compliance team and insurance providers on claims submitted through GWH’s liability insurance.

Organizational Improvement and Risk Management

• Partner with all departments to identify opportunities for improvement by proactively solving HR/employee issues, emphasizing associate-focused enhancements.
• Identify people vulnerabilities and assist in developing and implementing strategies to reduce risk and exposure.
• Oversee the non-DOT random drug and alcohol testing programs.

Labor Law and Equal Employment Opportunity

• Responsible for completing or assisting with labor law compliance.
• Coordinate equal opportunity employment efforts by working closely with department leaders.
• Perform other duties as directed by management to support evolving organizational needs.
• Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
• Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must maintain a high level of confidentiality.
• Must perform all duties according to GWH safety procedures, maintain good housekeeping standards, and ensure all walkways are clear and free of clutter.
• Adhere to local, state, and federal laws and regulations.

Minimum Qualifications

• A bachelor’s degree is required.
• A master’s degree is preferred; equivalent combination of education and relevant professional experience may be considered in lieu of a degree.
• A minimum of three (3) years of experience with compliance in Human Resources, career services, and/or a related field.
• A minimum of one (1) year leading a team of HR generalists and/or analysts.
• Excellent computer skills – proficient in Microsoft Office applications.
• Excellent written and verbal communication skills with a working knowledge of BI and AI technology.
• Experience with human capital management systems (Workday, other HRIS, etc.).
• Resourceful, detail-oriented, and able to prioritize and manage multiple tasks.
• Knowledge and experience in writing standard operating procedures and auditing.
• Ability to maintain confidentiality regarding sensitive personnel, financial, legal, and investigative matters without exception.
• Must be legally authorized to work in the United States without sponsorship for current or future employment. GWH does not offer visa sponsorship for employment purposes.

Key Performance Indicators (KPI)

• Retention Rate (Measured by annual leadership retention vs LY, 30-day new-hire retention vs goal, and Annual Retention Rate vs LY)
• Integrity of Human Capital Management Processes and Data, ensuring documentation is produced, available, and maintained
• Customer Service (Feedback from Department Heads, Customers, and GW Associates)
• HR Administration (i.e., HRIS System, Dashboards & Reporting, HR Records, Mandatory Compliance Training, and others)
• Positive Feedback from associates, co-workers and GWH SLT/ELT
• Compliance with Processes and Procedures
• Adoption and Usage of the HRIS system and related systems

Physical Requirements/Work Environment

• Ability to sit, bend, and reach.
• Ability to lift, push, and pull up to 25 lbs.
• Able to spend most working hours at a computer.

I understand this job description and requirements, and I am expected to complete all assigned duties. I also understand that the job functions may change, and that I may be transferred to another location at management's discretion.

I have read this job description and am confident I can perform the essential functions of this position with or without accommodation.