Sr Manager HR Technology - ServiceNow

Exelon Corporation; Chicago, Northern (IL, KY); Hybrid; USD 146,000 - 200,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Life and disability insurance

401(k) match and annual company match

Paid time off (vacation, sick, holiday

Tuition reimbursement

Job summary

Exelon Corporation in Chicago is seeking a seasoned leader to steer HR Technology – ServiceNow, translating HR requirements into scalable technology solutions. This role partners with HR Centers of Excellence, Payroll, Benefits, and IT to deliver automated, user-friendly services.

The position oversees a team of analysts and developers, driving roadmap execution, digital adoption, and data analytics to improve HR processes across onboarding, offboarding, leave, and related workflows.

Qualifications

• Bachelor degree in business or analytical discipline with minimum 10 years related experience.
• Experience managing multiple teams or business functions (3–5 years).
• Demonstrated project management, process analysis, operations management skills.
• Demonstrated business acumen, influencing and facilitation skills.

Responsibilities

• Serve as the functional and technical owner of the ServiceNow HR Service Delivery platform with HR and IT stakeholders.
• Develop and execute the HR Technology – ServiceNow roadmap aligned with HR objectives.
• Lead redesign and automation of HR processes (onboarding, offboarding, leave management).
• Lead HR Technology analysts, administrators, developers, and consultants; foster Agile delivery.
• Manage relationships with ServiceNow and partners; oversee budgets and timelines.

Skills

People management

Project management

Influencing & facilitation

Analytics & reporting

Education

Bachelor degree in business or analytical discipline

Tools

ServiceNow HRSD

Oracle HCM

iCIMS

Job description

Who We Are

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

Primary Purpose

This position is part of the HR Employee Experience and Analytics team and is responsible for leading the HR Technology – ServiceNow team. The job will provide functional oversight within the HR Technologies domain working with a variety of HR systems, including ServiceNow. Manage the priority of requests and leads requirements definition, analysis, design and testing for various HR Technology solutions. The scope includes staffing, employee development, performance management and contributing to the strategic direction for the area. Delivers ad-hoc data requests and reports for HR system. Act as a business liaison between HR and IT

Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday). This position must sit out of our Chicago- IL office.

Primary Duties

• Serve as the functional and technical owner of the ServiceNow HR Service Delivery platform. Partner with HR Centers of Excellence, Employee Relations, Talent Acquisition, Learning, Payroll, Benefits, and IT. Translate business requirements into technology solutions.
• Develop and execute the HR Technology – ServiceNow roadmap aligned with HR and business objectives. Identify opportunities to improve employee experience through automation, Artificial Intelligence (AI) and self-service and drive digital adoption.
• Lead the redesign and automation of HR processes such as Employee onboarding, Offboarding, Leave management, etc. Implement workflows that reduce manual effort and improve service delivery
• Lead HR Technology analysts, administrators, developers, and consultants. Establish priorities, manage workloads, and develop team capabilities. Foster Agile and product-oriented delivery practices.
• Manage relationships with ServiceNow and implementation partners. Oversee budget, contracts and delivery timelines. Ensure successful implementations and upgrades.

Job Scope

• Stakeholder Engagement: Build strong relationships with HR Business partners, understand their HR technology needs, and provide strategic guidance to align technology solutions with their business objectives.
• ProjectLeadership: Lead cross-functional and SI teams in the planning, implementation, and management of HR technology projects (mergers and acquisitions, HR transformation etc.), ensuring they are delivered on time and within budget.
• People Manager: Supervise a team of 5 - 10 support analysts and contractors; providing clear and supportive direction, develop team member skillsets and manage staff performance.
• HR Technology Expertise and thought leadership: Stay updated on the latest HR technology trends and developments and apply this knowledge to provide informed recommendations to clients.
• Solution Design: Collaborate with clients to design and configure HR technology solutions that meet their specific requirements, including software selection, system integration, and customization.
• Product Roadmaps: Defines application roadmaps as a domain SME, align solutions to business objectives.
• Data Analytics: Define strategies for HR data analytics for improving HR processes and decision-making.
• Quality Assurance: Provide oversight on quality assurance efforts to ensure the accuracy and functionality of HR technology solutions.
• Change Management: Ensure change management is effectively implemented to facilitate the adoption of new HR technology systems within client organizations.

Minimum Qualifications

• Bachelor degree in a business or an analytical discipline (Computer Science, Computer Engineering or related field is a plus) and minimum 10 years of related experience.
• At least 3-5 years experience in managing multiple teams or business functions. Management in an operations area is a plus.
• Demonstrated project management, process analysis, operations management skills.
• Demonstrated business acumen, influencing and facilitation skills.

Preferred Qualifications

• Experience with ServiceNow's HRSD Module
• Experience in a functional role supporting Human Resources/ Payroll, or IT experience with a focus on HR, Workforce Management, Payroll or Talent Acquisition Technology (CRM, ATS, Onboarding, Career Sites)
• Ability to lead a team of HR Solutions Analysts and/or Architects to maintain and continually improve HR technology
• Strong understanding of HR technologies best practices and trends in domains of talent management, payroll, time and labor, performance management, etc.
• Experience in one or more of the following: Oracle HCM or Payroll, Infor WFM, Service Now HR platform, iCIMS.
• Strong project management skills and experience leading cross-functional teams.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Experience with RFPs, Product Implementations, solution and implement large custom solutions
• Strong creative, analytical and problem skills and demonstrated skills within the HR functional area.
• Strong communications skills with the ability to communicate to Technical and Non-Technical audiences and the ability to develop strong working relationships.
• Ability to work independently and take leadership role in working with various stakeholders to identify and translate business requirements into functional specifications through hands-on analysis.

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $145,600.00/Yr. – $200,200.00/Yr. plus an additional $25K in Long Term Incentive Plan annually.
• Annual Bonus for eligible positions: 25%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.