Senior Staff Information Systems Engineer

Servicenow

Mountain View (CA)

On-site

USD 166,000 - 290,000

Full time

6 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Health plans

401(k) Plan with match

Employee stock purchase plan (ESPP)

Flexible time away

Job summary

ServiceNow in Mountain View, CA invites a seasoned IT infrastructure leader to design and optimize global services. You will drive hybrid cloud initiatives, architecture, and integration plans while ensuring reliability, compliance, and thorough documentation across Windows, Linux, and cloud environments.

The role emphasizes automation, virtualization, and collaboration with ServiceNow developers to integrate systems with the ServiceNow platform. Strong English communication is essential.

Qualifications

10+ years in design and development of Windows and Linux IT systems.
Experience in public cloud IaaS (Azure/AWS) and PowerShell scripting.
Experience integrating AI into work processes and automating workflows.
Strong understanding of virtualization with vSphere ESXi.
Proficiency with Active Directory architecture and security.

Responsibilities

Lead technical design, implementation, and optimization of global infrastructure services.
Drive architecture and topology design, technology evaluation and integration planning.
Research and recommend new technology to meet business requirements.
Ensure reliability and redundancy for all IT services.
Manage projects to deliver services per objectives.
Maintain high-quality documentation for infrastructure support.
Drive automation of operational activities for Windows, Linux, and cloud tech.
Partner with ServiceNow developers to integrate Systems with the ServiceNow platform.
Ensure SOX and other regulatory compliance in infrastructure.

Skills

Public Cloud (Azure/AWS)

PowerShell

Windows

Linux

Active Directory

Automation / CM

Tools

vSphere ESXi

DNS/DHCP/DFS

REST/SOAP APIs

Exchange Online (O365)

Pure Storage SAN

F5 / AVI Networks

SQL / MySQL / Oracle

Okta

ServiceNow ITOM

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Lead the technical design, implementation, and optimization of global infrastructure services; primarily focused on our Hybrid Cloud initiative.
Lead the architectural and topology design, new technology evaluation and integration planning activities.
Research and recommend new technology, such as integrated hardware and software solutions, that meet key business requirements.
Ensure architecture and design provides reliability and redundancy for all IT Services.
Manage assigned projects and program components to deliver services in accordance with established objectives.
Ensure high quality documentation for supported infrastructure is developed and maintained.
Drive the automation of operational activitiesfor Windows, Linux , and Cloud related technologies.
Partner with ServiceNow developers to integrate Systems technologies with the ServiceNow platform.
Ensure SOX and other legal and regulatory compliance in the infrastructure area.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Deep experience designing and administrating public cloud Infrastructure-as-a-Service in Azure or AWS
A minimum of 10 years of experience in the design and development of Windows and Linux IT Systems.
Proficiency in scripting with PowerShell
Experience in implementing innovative technologies and solutions in an enterprise IT environment.
Deep understanding of vSphere ESXi 5/6 and experience with deploying and managing a highly-virtualized infrastructure.
Knowledge of Microsoft Active Directory architecture, design and configuration in an enterprise IT environment

Preferred:

Experience in other scripting languages (bash, python, vbscript, etc)
Experience supporting and managing HPC (high-performance compute), preferably SAP HANA.
Experience working with various REST or SOAP based API's.
Knowledge of DNS, DHCP and DFS in a Windows 2008/2012 landscape.
Experience in crafting advanced Splunk queries in support of operational needs.
Experience with the architecture, design and implementation of Exchange Online (O365).
Understanding and experience with SAN storage (Pure Storage).
Understanding and experience with fiber switches, storage zoning, and backup technology (Veeam or Comm v??
Experience with load balancing technology (F5 or AVI Networks)
Any relational database experience (Microsoft SQL, MySql, Oracle, etc)
Experience with Single sign-on solutions (Okta).
Experience using the ServiceNow platform with knowledge of IT Operations Management.
Ability to multi-task in an ever-changing environment.
Strong security understanding and experience.
Configuration Management experience (SaltStack, Ansible, SCCM, etc)
Exceptional English communication skills, both written and verbal. This includes listening skills and an open attitude toward constructive feedback.

JV20

For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Get your free, confidential resume review.

or drag and drop your file here.