Sr Manager Field Service

Ladders; United States; Remote; USD 125,000 - 140,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, dental, and vision benefits

401K with company match

10 paid holidays

Generous paid time off packages

Employee stock purchase plan

Paid parental and family leave

Job summary

Ladders is seeking a Sr Manager Field Service to lead a team of engineers in remote field service operations for mission-critical communications systems.

You will drive network architecture decisions, guide design methodologies, and ensure robust integration and documentation across lifecycles. Strong leadership and advanced troubleshooting skills are essential for this strategic role.

Qualifications

• 5-7 years of experience in network architecture and design methodologies.
• Certifications such as JNCIA or NRS I preferred.
• Advanced knowledge of routing protocols (BGP, OSPF).
• Practical experience in MPLS design and deployment.
• In-depth knowledge of LAN switching protocols and transport media.

Responsibilities

• Provide technical oversight and strategic direction for a team of engineers.
• Collaborate with design teams to establish implementation methodologies.
• Define and design technical network architectures for mission-critical communication systems.
• Enforce documentation standards for network diagrams and technical drawings.
• Manage lifecycle integration of third-party vendor hardware.
• Supervise core operations and technology integrations.
• Conduct network topology assessments and advanced troubleshooting.

Skills

Network architecture

BGP

OSPF

MPLS design

LAN switching

Vendor hardware integration

Technical leadership

Documentation standards

Tools

JNCIA

NRS I

Job description

For our client, we are seeking a Sr Manager Field Service to join the team of a leader in the Telecommunications & Hardware space.

This role will provide technical leadership and strategic direction across complex field service operations, with a strong emphasis on network architecture, system integration, and advanced troubleshooting. You will partner with engineering and design teams to define implementation methods, strengthen operational standards, and support the reliability of critical communications environments. The position also plays an important role in coordinating vendor hardware integration and maintaining clear technical documentation across the lifecycle of the systems supported.

Location: Remote

Compensation: $125,000 – $140,000 annually

Responsibilities

• Provide technical oversight and strategic direction for a team of engineers.
• Collaborate with design teams to establish implementation methodologies.
• Define and design technical network architectures for mission-critical communication systems.
• Enforce documentation standards for network diagrams and technical drawings.
• Manage lifecycle integration of third-party vendor hardware.
• Supervise core operations and technology integrations.
• Conduct network topology assessments and advanced troubleshooting.

Qualifications

• 5-7 years of experience in network architecture and design methodologies.
• Professional certifications such as JNCIA or NRS I preferred.
• Advanced expertise in routing protocols like BGP and OSPF.
• Practical experience in MPLS solutions design and deployment.
• In-depth knowledge of LAN switching protocols and transport media.
• Prior experience managing large-scale communications system architectures.
• Strong interpersonal and communication skills.

Benefits

• Incentive bonus plans
• Medical, dental, and vision benefits
• 401K with company match
• 10 paid holidays
• Generous paid time off packages
• Employee stock purchase plan
• Paid parental and family leave

Our client is an equal opportunity employer.