Manager, NE Ops

Otis SE; Anaheim (CA); On-site; USD 130,000 - 160,000; Full time

Job summary

Otis Elevator is seeking a highly motivated operations leader to drive productivity and the performance of new equipment projects for the branch and customers in Anaheim, CA. This critical leadership role oversees the new equipment business, field operations, customer satisfaction, and overall business management.

On a typical day you will lead field operations, supervise installation teams, manage project financials, develop safety culture, coordinate resources, and build strong relationships

Qualifications

• Elevator industry experience required or strongly preferred.
• Experience leading field associates, technicians, or service teams.
• Strong leadership and relationship management skills.
• Excellent written and verbal communication.
• Ability to manage multiple projects and priorities.

Responsibilities

• Lead, direct, and oversee New Equipment field operations, ensuring safe, efficient, and high-quality project execution.
• Supervise and support installation teams and field mechanics, driving performance and productivity.
• Manage project financial performance, including profitability and working capital goals.
• Develop and maintain a strong safety culture with field training and audits.
• Coordinate project resources, including labor forecasting, scheduling, material deliveries, and PO management.
• Build and maintain relationships with customers and project stakeholders to support success.
• Monitor project progress, identify risks, and develop solutions to maintain quality and timelines.
• Assist with estimating, planning, and contingency development based on field conditions.

Skills

Elevator industry exp

Field team leadership

Construction industry exp

Leadership

Communication skills

Education

2-year degree + 5 years

4-year degree + 3 years

High school diploma + elevator background

Tools

Microsoft Office

Job description

Country: United States of America Location: OT338: SAN - ANAHEIM, CA 1332 N MILLER ST, ANAHEIM, CA, 92806 USA

Otis Elevator is searching for a highly motivated operations leader to drive productivity and the performance of new equipment projects for the branch and customers. This critical leadership role will be responsible for the new equipment business, including field operations, customer satisfaction and overall general business management.

On a typical day you will:

• Lead, direct, and oversee New Equipment field operations, ensuring safe, efficient, and high-quality project execution.
• Supervise and support installation teams and field mechanics, driving performance, productivity, and employee development.
• Manage project financial performance, including profitability, working capital, and operational efficiency goals.
• Develop and maintain a strong safety culture by conducting field training, safety audits, jobsite inspections, and site safety/logistics planning.
• Coordinate project resources, including labor forecasting, workforce scheduling, material deliveries, and purchase order management, to ensure successful project completion.
• Build and maintain productive relationships with customers, field employees, coworkers, and project stakeholders to support project success and customer satisfaction.
• Monitor project progress, identify risks, and develop solutions to address challenges, improve efficiencies, and maintain quality standards.
• Analyze project requirements and field conditions to assist with estimating, planning, and contingency development.

What You Will Need to Be Successful

• 3-5+ years of elevator industry experience is strongly preferred.
• Relevant experience leading field associates, technicians, mechanics, adjustors, apprentices, or service/construction teams within the elevator industry is highly valued.
• Candidates with 5+ years of experience in the construction industry or a related technical field leading field-based teams will also be considered.
• One of the following education and experience combinations: 2-year degree and 5 years of relevant experience, or 4-year degree and 3 years of relevant experience, or High school diploma or equivalent with a proven technical elevator background (such as apprentice, mechanic, adjustor, or similar).
• Strong leadership, team-building, and relationship management skills with the ability to work effectively in a fast-paced, team-oriented environment.
• Excellent written and verbal communication skills with the ability to build strong relationships with both internal and external customers.
• Self-motivated with the ability to manage multiple projects, priorities, and responsibilities simultaneously.
• Strong organizational and time management skills with a results-oriented mindset.
• Comfortable working in a technical environment and proficient with Microsoft-based software applications.

The range for this role is $130,000 to $160,000 plus bonus. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Work Authorization: Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail]. Privacy Policy and Terms: Click on this link to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.