Sr Manager, ERM and Business Continuity

Pilot Flying J; Knoxville (TN); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Plan

401(k)

Tuition Reimbursement

Weekly Pay

Adoption Assistance

Job summary

Pilot Company is seeking a Sr Manager, Enterprise Risk Management (ERM) & Business Continuity Planning to lead the enterprise BCM program, risk assessments, crisis management, and continuity strategies across the organization. The role drives governance, testing, and resilience initiatives with executives and key stakeholders.

You will partner with Legal, Compliance, Internal Audit, HR, InfoSec, Facilities, and operations teams to ensure robust continuity and risk practices across the

Qualifications

• Bachelor's degree in Business Administration, Risk Management, Emergency Management, Public Administration, Information Systems, Finance, or a related field.
• Master's degree preferred.
• 7+ years of progressive experience in business continuity, disaster recovery, operational resilience, enterprise risk management, crisis management, or a related field.
• Experience developing, implementing, and managing business continuity and resilience programs within a complex organization.
• Experience conducting business impact analyses, continuity planning, crisis management exercises, and recovery strategy development.
• Knowledge of industry standards and frameworks, operational resilience principles, and business continuity best practices.
• Experience presenting complex risk and preparedness information to executive leadership and governance committees.
• Advanced knowledge of BCM, Operational Resilience, Crisis Management, and Disaster Recovery frameworks.
• Strong understanding of Business Impact Analysis, Recovery Time Objectives, Recovery Point Objectives, and continuity planning methodologies.
• Expertise in developing, testing, maintaining, and improving enterprise-wide continuity and crisis management programs.
• Ability to evaluate business disruptions, operational vulnerabilities, and emerging risks to develop practical and effective mitigation strategies.
• Experience designing and facilitating tabletop exercises, simulations, emergency response drills, and crisis management exercises.
• Knowledge of enterprise risk management principles, risk assessment methodologies, and governance frameworks.
• Ability to develop resilience metrics, preparedness dashboards, and executive-level reporting for leadership and governance committees.
• Ability to resolve issues with a high sense of urgency
• Ability to prioritize, execute tasks and meet deadlines in a fast-paced, dynamic environment
• Excellent attention to detail and follow up skills
• Excellent problem solving and critical thinking skills
• Excellent verbal and written communication skills with ability to draft contract language
• Ability to handle sensitive and confidential information ethically and responsibly
• Able to work additional hours including evenings and weekends when needed
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship.

Responsibilities

• Lead the development, implementation, and continuous improvement of the enterprise-wide Business Continuity Management (BCM) Program, including governance, standards, methodologies, and planning requirements.
• Direct and oversee business impact analysis (BIA), risk assessments, recovery strategies, and continuity planning activities to ensure critical business functions can recover within established recovery objectives.
• Develop, maintain, and test enterprise business continuity, crisis management, and incident response plans to support organizational resilience and operational recovery.
• Lead enterprise-wide business continuity exercises, simulations, tabletop exercises, and post-incident reviews, incorporating lessons learned and corrective actions into program enhancements.
• Partner with business leaders to identify critical processes, dependencies, and vulnerabilities, and implement strategies to reduce disruption risks and improve operational readiness.
• Manage the enterprise risk register and coordinate risk assessments related to operational resilience, business interruption, regulatory compliance, and emerging threats.
• Develop executive level reporting, dashboards, and key risk and resilience metrics to provide leadership with visibility into organizational preparedness, recovery capabilities, and risk exposures.
• Collaborate with Legal, Compliance, Internal Audit, Human Resources, Information Security, Facilities, and operational teams to ensure alignment of continuity planning, governance, and risk management practices across the enterprise.

Skills

Risk Management

Business Continuity

Crisis Management

Tabletop Exercises

Executive Reporting

Incident Response

Stakeholder Mgmt

Strategic Planning

Education

Bachelor's degree in Business Administration/RMD/related field

Master's degree preferred

Job description

• Position Category: Strategic Planning (STRATEGY)

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The Sr Manager, Enterprise Risk Management (ERM) & Business Continuity Planning is responsible for leading the development, implementation, and continuous improvement of the organization's enterprise risk management and business continuity programs.

In this role you will:

• Lead the development, implementation, and continuous improvement of the enterprise-wide Business Continuity Management (BCM) Program, including governance, standards, methodologies, and planning requirements.
• Direct and oversee business impact analysis (BIA), risk assessments, recovery strategies, and continuity planning activities to ensure critical business functions can recover within established recovery objectives.
• Develop, maintain, and test enterprise business continuity, crisis management, and incident response plans to support organizational resilience and operational recovery.
• Lead enterprise-wide business continuity exercises, simulations, tabletop exercises, and post-incident reviews, incorporating lessons learned and corrective actions into program enhancements.
• Partner with business leaders to identify critical processes, dependencies, and vulnerabilities, and implement strategies to reduce disruption risks and improve operational readiness.
• Manage the enterprise risk register and coordinate risk assessments related to operational resilience, business interruption, regulatory compliance, and emerging threats.
• Develop executive level reporting, dashboards, and key risk and resilience metrics to provide leadership with visibility into organizational preparedness, recovery capabilities, and risk exposures.
• Collaborate with Legal, Compliance, Internal Audit, Human Resources, Information Security, Facilities, and operational teams to ensure alignment of continuity planning, governance, and risk management practices across the enterprise.

Qualifications

• Bachelor's degree in Business Administration, Risk Management, Emergency Management, Public Administration, Information Systems, Finance, or a related field required.
• Master's degree preferred.
• 7+ years of progressive experience in business continuity, disaster recovery, operational resilience, enterprise risk management, crisis management, or a related field.
• Experience developing, implementing, and managing business continuity and resilience programs within a complex organization.
• Experience conducting business impact analyses, continuity planning, crisis management exercises, and recovery strategy development.
• Knowledge of industry standards and frameworks, operational resilience principles, and business continuity best practices.
• Experience presenting complex risk and preparedness information to executive leadership and governance committees.
• Advanced knowledge of Business Continuity Management (BCM), Operational Resilience, Crisis Management, and Disaster Recovery frameworks.
• Strong understanding of Business Impact Analysis, Recovery Time Objectives, Recovery Point Objectives, and continuity planning methodologies.
• Expertise in developing, testing, maintaining, and improving enterprise-wide continuity and crisis management programs.
• Ability to evaluate business disruptions, operational vulnerabilities, and emerging risks to develop practical and effective mitigation strategies.
• Experience designing and facilitating tabletop exercises, simulations, emergency response drills, and crisis management exercises.
• Knowledge of enterprise risk management principles, risk assessment methodologies, and governance frameworks.
• Ability to develop resilience metrics, preparedness dashboards, and executive-level reporting for leadership and governance committees.
• Ability to resolve issues with a high sense of urgency
• Ability to prioritize, execute tasks and meet deadlines in a fast-paced, dynamic environment
• Excellent attention to detail and follow up skills
• Excellent problem solving and critical thinking skills
• Excellent verbal and written communication skills with ability to draft contract language
• Ability to handle sensitive and confidential information ethically and responsibly
• Able to work additional hours including evenings and weekends when needed
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship.

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• 401(k) Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay