Sr Manager, Enterprise Batch Services

Charles Schwab Corporation; Phoenix (AZ); On-site; USD 140,000 - 180,000; Full time

Job summary

Charles Schwab Corporation is seeking a Senior Manager to lead the Enterprise Batch Services team, overseeing batch processing across mainframe and distributed environments. You will manage product support, batch scheduling, and Level 3 support for batch execution, while partnering with application support teams and Production Control.

You will mentor staff, drive process improvements, implement automation, and communicate effectively with technical teams and senior leadership to ensure secure,

Qualifications

• 8–10 years of experience in enterprise batch processing and support.
• Proven leadership experience in a technical environment.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Lead and manage batch scheduling operations across multiple applications.
• Provide Level 2 support for batch execution and incident resolution.
• Collaborate with application support teams and Production Control to ensure seamless operations.
• Drive continuous process improvement and automation initiatives.
• Document processes, procedures, and technical solutions.
• Mentor and cross-train team members to build technical depth and resilience.
• Communicate effectively with technical teams, end-users, and senior management.
• Evaluate and resolve business-impacting issues with urgency and precision.

Skills

Leadership

Problem-solving

Communication

Independent & collaborative

Tools

Control-M

Mainframe tools (JES/SDSF/ISPF/JCL)

Unix/Linux

SQL / Oracle / MS SQL

Hadoop

Shell/Perl

Job description

Your Opportunity

We are seeking a highly skilled and experienced Senior Manager to lead our Enterprise Batch Services team. This role is critical in ensuring secure, reliable, and efficient batch processing across mainframe and distributed environments. You will be responsible for managing product support, batch scheduling, and Level 3 support for batch execution, while collaborating closely with application support teams and Production Control. The ideal candidate is a proactive leader with a passion for process improvement, mentoring, and cross-functional collaboration.

What you have

Key Responsibilities

• Lead and manage batch scheduling operations across multiple applications.
• Provide Level 2 support for batch execution and incident resolution.
• Collaborate with application support teams and Production Control to ensure seamless operations.
• Drive continuous process improvement and automation initiatives.
• Document processes, procedures, and technical solutions.
• Mentor and cross-train team members to build technical depth and resilience.
• Communicate effectively with technical teams, end-users, and senior management.
• Evaluate and resolve business-impacting issues with urgency and precision.

Required Qualifications

• 8–10 years of experience in enterprise batch processing and support.
• Proven leadership experience in a technical environment.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Technical Skills

• Control-M (must-have)
• AI skillset
• Mainframe Tools: JES/SDSF, ISPF, JCL, CA-ESP, CA11
• Distributed Systems: UNIX / LINUX / Windows (SA-level knowledge)
• File Transfers: NDM, FTP, SFTP, PGP/FTP, NFS
• Scripting & Programming: Unix Shell Scripting, PERL
• Database & Data Tools: SQL, Oracle, MS-SQL Server, PostgreSQL, Hadoop (Big Data)
• Infrastructure Knowledge: Backup & Recovery, High Availability/Disaster Recovery, Clustering (Unix & Windows)
• Security & Networking: SSL, LDAP, Network Communication
• Virtualization: Virtual Machines
• Ability to read and debug logs

Preferred Attributes

• Strong presentation and technical documentation skills.
• Experience in mentoring and developing team capabilities.
• Ability to assess customer impact and elevate appropriately.

Why Join Us?

This is a unique opportunity to lead a critical function in a dynamic enterprise environment. You’ll work with cutting-edge technologies, collaborate with talented professionals, and drive impactful improvements in batch operations.