Sr Manager, Enterprise Batch Services

The Charles Schwab Corporation; Phoenix (AZ); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Paid time for vacation, volunteering,

Sabbatical every 5 years

Paid parental leave

Job summary

The Charles Schwab Corporation is seeking a Senior Manager to lead the Enterprise Batch Services team. You will oversee batch scheduling, Level 2 support for batch execution, and Level 3 incident resolution across mainframe and distributed systems.

The role emphasizes process improvement, mentoring, and cross-functional collaboration with Production Control and application teams. Ideal candidates will bring 8–10 years of enterprise batch experience, strong leadership, and excellent communication

Qualifications

• 8–10 years of experience in enterprise batch processing and support.
• Proven leadership experience in a technical environment.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Lead and manage batch scheduling operations across multiple applications.
• Provide Level 2 support for batch execution and incident resolution.
• Collaborate with application support teams and Production Control to ensure seamless operations.
• Drive continuous process improvement and automation initiatives.
• Document processes, procedures, and technical solutions.
• Mentor and cross-train team members to build technical depth and resilience.
• Communicate effectively with technical teams, end-users, and senior management.
• Evaluate and resolve business-impacting issues with urgency and precision.

Skills

Leadership

Problem-solving

Communication

Mentoring

Independent & collaborative work

Tools

Control-M

JES/SDSF

ISPF

JCL

CA-ESP

CA11

UNIX

LINUX

Windows

SQL

Oracle

MS-SQL Server

PostgreSQL

Hadoop

NDM

FTP

SFTP

PGP/FTP

NFS

Unix Shell Scripting

PERL

Job description

Your Opportunity

We are seeking a highly skilled and experienced Senior Manager to lead our Enterprise Batch Services team. This role is critical in ensuring secure, reliable, and efficient batch processing across mainframe and distributed environments. You will be responsible for managing product support, batch scheduling, and Level 3 support for batch execution, while collaborating closely with application support teams and Production Control. The ideal candidate is a proactive leader with a passion for process improvement, mentoring, and cross-functional collaboration.

What you have

Key Responsibilities

• Lead and manage batch scheduling operations across multiple applications.
• Provide Level 2 support for batch execution and incident resolution.
• Collaborate with application support teams and Production Control to ensure seamless operations.
• Drive continuous process improvement and automation initiatives.
• Document processes, procedures, and technical solutions.
• Mentor and cross-train team members to build technical depth and resilience.
• Communicate effectively with technical teams, end-users, and senior management.
• Evaluate and resolve business-impacting issues with urgency and precision.

Required Qualifications

• 8–10 years of experience in enterprise batch processing and support.
• Proven leadership experience in a technical environment.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Technical Skills

• Control-M (must-have)
• AI skillset
• Mainframe Tools: JES/SDSF, ISPF, JCL, CA-ESP, CA11
• Distributed Systems: UNIX / LINUX / Windows (SA-level knowledge)
• File Transfers: NDM, FTP, SFTP, PGP/FTP, NFS
• Scripting & Programming: Unix Shell Scripting, PERL
• Database & Data Tools: SQL, Oracle, MS-SQL Server, PostgreSQL, Hadoop (Big Data)
• Infrastructure Knowledge: Backup & Recovery, High Availability/Disaster Recovery, Clustering (Unix & Windows)
• Security & Networking: SSL, LDAP, Network Communication
• Virtualization: Virtual Machines
• Ability to read and debug logs

Preferred Attributes

• Strong presentation and technical documentation skills.
• Experience in mentoring and developing team capabilities.
• Ability to assess customer impact and elevate appropriately.

Why Join Us?

This is a unique opportunity to lead a critical function in a dynamic enterprise environment. You’ll work with cutting-edge technologies, collaborate with talented professionals, and drive impactful improvements in batch operations.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance